Marketing, Customer Service, Virtual AssistanceMarketing, Customer Service, Virtual Assistance

Key Achievements:

Managed end-to-end client relationships from first consultation through project completion, serving as the sole point of contact for all communication, updates, and issue resolution Handled marketing and client acquisition, including social media management and promotion of services to attract new business Created and managed project budgets, quotes, and financial tracking for each client engagement Coordinated schedules, vendors, and multiple moving parts simultaneously — prioritizing and problem-solving independently without oversight Built and led a 10-person team, delegating tasks and ensuring consistent quality and communication across all projects Maintained detailed records and documentation for every client and project, from initial proposal through final delivery Key Achievement: Grew a single client relationship into a combined engagement in the mid to high six figure range, through consistent communication, proactive follow-up, and reliable project delivery