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Results-driven and adaptable professional with a Bachelor of Science in Applied Health from Brigham Young University–Idaho, complemented by extensive international experience in public health, operations management, data administration, and client support across Australia, Nepal, and virtual environments. Adept at leveraging strong analytical skills, cross-cultural communication, and digital proficiency—including Microsoft Office and Google Workspace—to streamline workflows, manage complex documentation, and support organizational efficiency. Proven track record of leadership in high-paced settings, encompassing public safety compliance, staff coordination, and meticulous administrative execution. Eager to contribute a detail-oriented mindset, proactive problem-solving abilities, and a commitment to excellence to remote and on-site professional roles, delivering reliable and high-impact support across diverse administrative, public health, and operational initiatives.

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I am a well-rounded professional with experience in supporting customers, sellers, and delivery partners by addressing inquiries, resolving issues, and ensuring a smooth service experience. Over the years, I have developed strong skills in providing empathetic, accurate, and efficient support while consistently meeting performance goals and service metrics. Beyond customer and partner support, I bring added expertise in employee relations and HR functions, allowing me to strengthen communication, resolve conflicts fairly, and foster collaboration in the workplace.

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I'm a detailed oriented person, i know to follow instructions and responsible individual that can do anything.

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Hi, I’m Ivy, a dedicated Virtual Assistant with 3+ years of experience helping business owners, realtors, coaches and entrepreneurs stay organized. As a Born Again Christian, I value honesty, integrity, and excellence. I can assist with: MLS listings, Client follow-ups, Canva graphics, CRM management, Scheduling, Inbox handling, Social media, Reports Customer support. Reliable, detail-oriented, and trustworthy. Let’s work together to make your business stress-free!

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oHighLevel Certified Admin (Member ID #[phone hidden]) with over three years of hands-on experience building, optimizing, and troubleshooting GHL systems for agencies and clients. Skilled in automation and workflow setup, funnel and landing page builds, CRM management, lead prospecting, integrations, and platform configuration. Proven ability to resolve client issues promptly, streamline processes, and deliver time-saving solutions that improve satisfaction and retention. Detail-oriented and self-reliant, with a developer mindset backed by software and web development certifications—enabling logical troubleshooting, thorough testing, and fast adaptation to new tools. Collaborative communicator committed to clear documentation, consistent process execution, and delivering client-ready results in remote, project-based environments.

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Versatile Virtual Assistant, Customer Support and Sales Representative with over 4 years of experience supporting customers and businesses across telecommunications, SaaS, education and retail. Skilled in email and live chat support, inbound and outbound calls, appointment setting, CRM management, troubleshooting, lead generation and administrative assistance. Proficient in Zendesk, HubSpot and Zoho, with strong communication, problem-solving and multitasking skills. Reliable, adaptable and committed to delivering excellent customer experiences and helping businesses grow.

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Detail-oriented and highly organized professional with strong interpersonal and communication skills. Experienced in administrative support, recruitment coordination, account management assistance, calendar management, client correspondence, and document organization. Proficient in a range of office and collaboration tools, with a proven ability to streamline processes, manage candidate pipelines, support client accounts, maintain accurate records, and ensure smooth remote operations. Seeking a position to leverage my administrative, recruitment, and account management expertise to contribute to efficient and productive team operations.

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Virtual Assistant with hands on experience supporting executives, clients, and teams through calendar and email management, client communication, documentation, task coordination, and digital workflow management. Proficient in Google Workspace, Microsoft Office, CRM and project management tools, with the ability to manage competing priorities, maintain accurate records, coordinate follow-ups, and keep daily operations moving efficiently. Strong in remote communication, administrative problem-solving, and creating structured systems that improve workflow and client support.

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Results-driven Online Business Manager with 7+ years of experience managing and scaling e-commerce brands across Amazon, Shopify and multi-channel marketplaces. Proven expertise in operations management, product launches, team leadership, customer experience, email marketing, and process optimization. Strong record of improving efficiency, increasing revenue and building systems that support long-term growth. Also provided support in Shopify store setup, listing optimization, recruitment coordination, social media management, and business process improvements. E-commerce Operations • Amazon FBA/FBM • Shopify Management • Product Launches • Inventory Control • SOP Development • Team Leadership • Customer Support Management • Email Marketing • Listing Optimization • KPI Reporting • Vendor Coordination • Process Automation • Project Management

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IT support and Service Desk professional with progressive experience at Endava, from Service Desk Analyst to Service Desk Team Manager. I have administrative and service- desk experience with ITIL knowledge, Microsoft Azure Fundamentals certification, team coordination, user-facing support, and strong communication skills. Additional background in administration, documentation, logistics, research, and multilingual communication.

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Experienced Virtual Assistant with a background in administrative support, email marketing, customer service, lead generation, and SEO outreach. I have supported Australian real estate clients, handled executive administrative tasks, managed email correspondence, coordinated calendars, conducted prospect research, and performed outbound customer follow-ups. I also have experience with Klaviyo, HubSpot, Zendesk, Ahrefs, Semrush, Google Analytics, and Microsoft Office. I am detail-oriented, reliable, adaptable, and comfortable working independently in remote environments. I am seeking a long-term remote opportunity where I can contribute my organizational, communication, and digital marketing skills while continuing to grow professionally.

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I am an experienced Virtual Assistant specializing in comprehensive administrative support, email management, and executive data handling. I bring advanced proficiency in managing complex inboxes, handling professional correspondence with zero errors, and keeping digital workflows organized. With over 5 years of professional corporate communications background, I possess a sharp eye for detail, strong organizational skills, and absolute reliability under pressure. I am fully equipped to streamline your daily administrative tasks, manage email scheduling seamlessly, and deliver exceptional support to keep your operations running smoothly.

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Results-driven Executive Assistant and HR Representative with experience supporting executive operations, human resources, administrative processes, client communication, and team coordination. Skilled in calendar and appointment management, employee records, documentation, database management, lead generation, appointment setting, and customer service. Highly organized, detail-oriented, adaptable, and proactive, with strong communication, problem-solving, and time-management skills. Experienced in handling multiple responsibilities while maintaining accuracy, confidentiality, and professionalism. Demonstrates a strong ability to work independently, anticipate operational needs, and provide reliable support to executives, employees, and clients in fast-paced environments.

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Customer Support and Operations professional with hands-on experience in high-volume customer communication, real-time issue monitoring and accurate record keeping across CRM and ticketing platforms. Currently serving as a Business Development Representative, handling end-to-end customer interactions by telephone, email and chat while consistently meeting service-level expectations, KPIs and response-time targets. Combines a strong technical foundation — troubleshooting, networking fundamentals and CCNA studies in progress — with calm, structured problem solving under pressure. Targeting remote Customer Service, Customer Support, Call Centre and Customer Operations roles.

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Highly organized and results-driven professional with over 9 years of experience in virtual assistance, administration, operations, and customer service. Skilled in executive support, client relationship management, team coordination, recruitment, onboarding, and business operations. Proficient in CRM systems, QuickBooks, ServiceTitan, and digital collaboration tools. Strong communication, problem-solving, and organizational skills, with the ability to manage multiple priorities and work independently in remote environments. Speak both English and Portuguese.

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SOUND ADVICE BPO POSITION: SOLAR OPERATIONS MANAGER DATE: AUGUST 20, [phone hidden] TO MARCH 28, [phone hidden] JOB DESCRIPTION: • Develop and implement call center policies and procedures • Hire, train, and supervise call center staff • Monitor and analyze call center performance metrics to improve quality and productivity • Identify areas for operational improvement and develop strategies to address them • Ensure adherence to company and industry regulations and standards • Maintain positive relationships with clients and stakeholders • Prepare and present reports on call center operations to senior management • Devise ways to optimize procedures that employees are expected to follow during and between calls;. • Managed and led a team of appointment setters to generate qualified solar consultation appointments • Set and tracked KPIs including call volume, conversion rate, and appointment show rate • Developed and optimized call scripts, improving appointment booking conversion rates • Monitored team performance through call reviews, coaching, and real-time feedback • Oversaw CRM management, ensuring accurate lead tracking and timely follow-ups • Coordinated with sales and marketing teams to align lead quality and campaign performance • Implemented process improvements that increased team productivity and reduced lead response time • Generated daily and weekly performance reports to guide decision-making, Trained and onboarded new agents, improving ramp- up time and overall team efficiency BIZ SUPPORT SOLUTIONS BPO POSITION: BUSINESS DEVELOPMENT /OPERATIONS MANAGER DATE: JAN 20, [phone hidden] – JULY 18, [phone hidden] JOB DESCRIPTION: • Leads and communicates the Service Operations Strategy to team Leads and team members Strong interpersonal & influence management skills. • Knowledge of Client and end user requirement • Identify opportunities of improvement with in his Queue • Monitor the performance of the team leads, team members and new hires for his respective Queue. >Undertake one-on-one and group interactions to provide appropriate inputs. • Maintain continuous focus on process metrics, quality and cost and to escalate exigencies and non-compliances in respective Queue. • Provide functional support & direction on operational needs to the team leads and team members. Floor management, team rostering and intra-day management for 24/7/365 operations. COMPANY: TELPROS INC POSITION: OPERATIONS MANAGER DATE: June 5, [phone hidden] – SEPTEMBER 11, [phone hidden] JOB DESCRIPTION: • Make outbound calls to potential customers • Qualify leads and set appointments for sales team • Follow up with leads and ensure customer satisfaction • Maintain accurate records of calls and appointments in CRM system • Communicate effectively with team members and management • Meet or exceed weekly and monthly appointment setting goals • Stay up-to-date with product and service knowledge • Provide feedback to improve sales and marketing strategies

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Customer service at logistics account for 1 year Sales representative for 2 years. Lead's generation for 6months

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Experienced professional skilled in sales, scheduling, operations coordination, client intake, and admin support.

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Provided customer service, sales, CRM, lead generation, and administrative support for business operations.

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Experienced Virtual Assistant with skills in customer service, admin support, and digital marketing.

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