Helpdesk and Customer Suppport

Ignacio

ID Verified
950/mo
Paraná, Argentina
Looking for Full-time
8 hours/day
Availability: US / EU timezone

Profile Description

IT support and Service Desk professional with progressive experience at Endava, from Service Desk Analyst to Service Desk Team Manager. I have administrative and service- desk experience with ITIL knowledge, Microsoft Azure Fundamentals certification, team coordination, user-facing support, and strong communication skills. Additional background in administration, documentation, logistics, research, and multilingual communication.

Top Skills

Document Management · 8 yearsEmail Management · 6 yearsTechnical Support · 6 yearsCalendar Management · 4 yearsResearch & Information Gathering · 4 years

Skills & Expertise

Virtual Assistance & Admin

Document ManagementExpert
Email ManagementExpert
Research & Information GatheringAdvanced
Calendar ManagementAdvanced
Meeting CoordinationIntermediate

Human Resources

RecruitmentAdvanced

Customer Success

Technical SupportExpert
Ticket ManagementAdvanced
Email SupportAdvanced
Phone SupportAdvanced

Work Experience

Service Desk Team Manager

Endava Argentina SRL

Apr 2022 - Sep 2026

Email SupportCalendar ManagementRecruitmentMeeting CoordinationDocument ManagementResearch & Information Gathering

Service Desk Specialist

Endava Argentina SRL

Oct 2021 - Mar 2022

Email ManagementResearch & Information GatheringTicket ManagementTechnical SupportPhone SupportDocument Management

Service Desk Analyst

Endava Argentina SRL

Jun 2020 - Sep 2021

Email ManagementResearch & Information GatheringTicket ManagementTechnical SupportEmail SupportPhone Support

Assistant for Administrative Tasks and Logistics

Ente de Coordinación Metropolitana Rosario

Jul 2016 - May 2020

Document ManagementCalendar ManagementEmail SupportPhone SupportMeeting CoordinationResearch & Information Gathering

Quick Stats

Age39 years
English LevelFluent
Other Languages
FrenchFluent
ID VerificationVerified

Certifications

Certificate of Advanced English
Project Management Associate (PM4) - IDB
ITIL Foundation
EF SET English Certificate 79/100 (C2 Proficient)

Education

Associate's Degree

Universidad Nacional de Rosario

2005 - 2016