Maria

Virtual Assistant/CSR

Maria

1,200/mo
Johannesburg, South Africa
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Highly organized and results-driven professional with over 9 years of experience in virtual assistance, administration, operations, and customer service. Skilled in executive support, client relationship management, team coordination, recruitment, onboarding, and business operations. Proficient in CRM systems, QuickBooks, ServiceTitan, and digital collaboration tools. Strong communication, problem-solving, and organizational skills, with the ability to manage multiple priorities and work indepen...

Top Skills

Document Management · 9 yearsEmail Management · 9 yearsPersonal Assistant Services · 8 yearsCalendar Management · 6 yearsCalendly · 6 years

Skills & Expertise

Virtual Assistance & Admin

Email ManagementExpert
Document ManagementExpert
Personal Assistant ServicesExpert
Calendar ManagementExpert
Meeting CoordinationExpert
Executive Assistant ServicesExpert
CalendlyExpert
Data EntryBeginner
Monday.comBeginner
ClickUpBeginner
BasecampBeginner

Customer Success

Phone SupportExpert
Email SupportExpert
FreshdeskAdvanced
Lead ManagementIntermediate
ZendeskIntermediate
Live Chat SupportBeginner
Ticket ManagementBeginner

Finance & Accounting

QuickBooksAdvanced
BookkeepingAdvanced
Accounts Payable/ReceivableIntermediate

Human Resources

RecruitmentExpert
TimekeepingExpert
US RecruitingIntermediate
Candidate SourcingIntermediate

Marketing & Growth

HubSpotExpert

Sales & Business Development

Zoho CRMIntermediate
Warm Outreach & Appointment SettingIntermediate

Specialized Skills

Employee RelationsExpert
OnboardingAdvanced

Work Experience

Virtual Assistant/CSR

Mr Handyman

Aug 2025 - Present

Job Responsibilities:

Provided customer service and administrative support through phone, email, and online channels. Managed customer enquiries, scheduled appointments, handled client follow-ups, and maintained strong customer relationships. Supported daily business operations by preparing invoices, reconciling receipts, managing accounts receivable, and maintaining accurate financial records using QuickBooks. Ensured...

Document ManagementCalendlyCalendar ManagementEmail ManagementData EntryPhone SupportMeeting CoordinationTicket ManagementAccounts Payable/ReceivableBookkeeping

Operations Executive

Cooling Systems

Sep 2019 - Feb 2025

Job Responsibilities:

Provided virtual administrative and operational support, coordinated daily tasks, and managed employee onboarding processes. Maintained client and supplier relationships, handled business communications, and supported sales and operational planning. Used CRM systems to monitor workflows, track activities, and ensure efficient business operations. Prepared reports, maintained records, and updated t...

QuickBooksHubSpotRecruitmentBookkeepingOnboardingZoho CRMTimekeepingEmployee RelationsEmail SupportPhone Support

Operations Executive

STAXO

Jan 2022 - Feb 2023

Job Responsibilities:

Recruited and onboarded commission-based remote sales agents, providing guidance and support to ensure effective integration into the team. Monitored agent performance, identified areas for improvement, and supported performance management initiatives. Collaborated with senior leadership to establish team goals, maintain alignment, and improve operational efficiency. Used digital tools to coordina...

Phone SupportRecruitmentHubSpotZoho CRMFreshdeskTicket ManagementEmail SupportCandidate SourcingUS RecruitingEmployee Relations

Quick Stats

Age37 years
English LevelFluent
Other Languages
PortugueseConversational
FrenchBasic
ID VerificationNot verified

Certifications

IATA

Education

Certificate

Damelin College

2015 - 2018