Virtual Assistant | Customer Support | Operations Support |Virtual Assistant | Customer Support | Operations Support |
Blanche
$1,000
per month
($6/hour)
Profile Description
Customer Support and Operations professional with hands-on experience in high-volume customer communication, real-time issue monitoring and accurate record keeping across CRM and ticketing platforms. Currently serving as a Business Development Representative, handling end-to-end customer interactions by telephone, email and chat while consistently meeting service-level expectations, KPIs and response-time targets. Combines a strong technical foundation — troubleshooting, networking fundamentals ...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Data & Analytics
Design & Creative
Finance & Accounting
Human Resources
Sales & Business Development
Software Development
Specialized Skills
Virtual Assistance & Admin
Work Experience
Business Development Representative
Appointment Firm (www.appointment firm.co.za)
Oct 2026 - Present
Consultant / Career Advisor
Zaio Institute of Technology
May 2026 - Present
Job Responsibilities:
• Manage a high-volume pipeline of prospective customers, capturing and maintaining accurate customer information, follow-up activities and pipeline stages in the CRM. • Respond promptly to new leads and customer enquiries in line with service-level expectations, prioritising by urgency, customer interest and required response times. • Conduct high-volume outbound and inbound communication with cu...
Assistant Teacher
Toybox Play Center, Lime Acres
Apr 2024 - Jun 2024
Job Responsibilities:
Managed multiple classroom responsibilities simultaneously while maintaining strong attention to detail. • Communicated clearly and professionally with colleagues and members of the public. • Provided structured support requiring patience, organisation and adaptability, maintaining a calm and professional approach when handling changing priorities. Lifeguard | KP Lime / Petra Diamond Mines, Lime
Lifeguard
KP Lime / Petra Diamonds
Oct 2023 - Mar 2024
Job Responsibilities:
• Monitored activities continuously and responded rapidly to incidents in a safety-critical environment. • Made quick, sound decisions under pressure while following established safety procedures and reporting requirements. • Communicated clearly with the public and team members, maintaining composure and situational awareness. • Demonstrated reliability, responsibility and strong attention to det...
Assistant – Workforce / Operational Support
MMYPEM - Workforce
Mar 2023 - Aug 2023
Job Responsibilities:
• Provided administrative and operational support to keep daily operations running smoothly in a fast-paced environment. • Maintained accurate records and inventory tracking information, keeping records accurate and up to date. • Coordinated with multiple team members to resolve operational issues efficiently. • Prioritised tasks, resolved operational issues and applied strong organisational and c...