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I'm a Customer Care and Sales Professional with 10+ years of experience working international hours.

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Profile Description

Are you feeling Overwhelmed Trying to Grow Your Sales? You’re Not Alone – I’m Here to Help! Together, we’ll turn your sales challenges into success stories. As a B2B and B2C sales expert, I’m dedicated to understanding your unique business needs and becoming your trusted partner in driving growth. Here’s how I’ll make a difference: Tailored Lead Generation: Finding the right leads that truly matter. Persuasive Sales Pitches: Crafting messages that connect emotionally with your prospects. Confident Deal Closing: Turning opportunities into revenue, every time. Let’s achieve success together!

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Dedicated and personable customer service professional with 3 years of experience in providing exceptional service to clients and customers. Seeking to leverage excellent communication, problem-solving, and interpersonal skills to contribute to a dynamic team and ensure customer satisfaction in a fast-paced environment. I am eager to bring a positive attitude, strong work ethic, and commitment to exceeding customer expectations in my customer service roles.

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Healthcare practice leaders and C-suite executives share a common bottleneck: administrative overload. When practice owners are buried under prior authorizations, chaotic intake queues, and fragmented patient workflows, clinical care and revenue growth suffer. Similarly, when founders spend hours triaging emails, managing multi-time-zone calendars, and tracking leads manually, high-level business strategy takes a backseat. I solve these operational bottlenecks. As a Healthcare Operations Specialist, Executive Assistant, and Medical VA, I step in as a strategic partner to streamline administrative workflows, automate recurring tasks, and keep operations running seamlessly. Whether optimizing EHR/EMR data management or driving outbound lead generation, I ensure practice leaders and executives regain 15+ hours a week to focus on what matters most—patient care and business expansion. What I Bring to Your Practice or Organization: Healthcare Operations & EMR/EHR Management:End-to-end support for patient intake optimization, prior authorization management, insurance verification, and data hygiene within systems like athenahealth (athenaNet), eClinicalWorks, and Epic—all while maintaining strict HIPAA compliance. C-Suite & Executive Support: High-level calendar and travel management across multiple time zones, C-suite inbox triage and gatekeeping, board meeting prep, expense tracking, and stakeholder communication. Lead Generation & Business Growth:Target audience prospecting, outbound email/LinkedIn campaign execution, lead scoring, and pipeline management using tools like [link hidden], HubSpot CRM, and Sales Navigator. Workflow & AI Automation: Designing smart, automated lead capture and administrative workflows using Zapier, Make, ChatGPT, and Claude to slash manual processing time. Core Tech Stack & Tools: EHR / EMR: athenahealth, eClinicalWorks, Epic, Kareo,Open dental,Therapy notes CRM & Sales: HubSpot, Salesforce, [link hidden], LinkedIn Sales Navigator Productivity & Automation:Zapier, Make, ChatGPT, Claude, Google Workspace, Microsoft 365, Notion, Trello, Asana Communication:** Slack, Zoom, Calendly,Google Calender ,Ring Central

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Professional Summary Motivated and customer-focused professional with training in Digital Customer Service through Generation Kenya and experience in front office operations. Skilled in handling customer inquiries, active listening, problem-solving, written and verbal communication, and maintaining positive customer relationships. Familiar with digital communication channels, including live chat and email, as well as CRM tools such as Zendesk. Adaptable, detail-oriented, and committed to providing timely, empathetic, and solution-focused support. Eager to contribute to a customer-centric organization while growing professionally in digital customer service and customer experience. Work Preferences Interested in remote or hybrid opportunities in Digital Customer Service, Customer Support, Customer Experience, and Call Centre Operations. Comfortable supporting customers through live chat, email, and phone while maintaining professionalism, empathy, accuracy, and efficiency. Open to full-time opportunities, flexible schedules, and continuous learning. Prefer a collaborative, growth-oriented work environment that values customer satisfaction, teamwork, accountability, and professional development.

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## Work Preferences & Professional Summary E-commerce Specialist with hands-on experience in e-commerce operations, Shopify order processing, order fulfillment, inventory coordination, and customer service. Skilled in managing orders from placement to dispatch, monitoring fulfillment performance, resolving order exceptions, coordinating with warehouse teams and last-mile delivery partners, and handling returns. Experienced in using OMS platforms, maintaining accurate inventory records, tracking delivery SLAs, and supporting smooth day-to-day online store operations. Proficient in Excel reporting and operational performance tracking, with a strong focus on order accuracy, timely fulfillment, customer satisfaction, and continuous process improvement. Open to remote opportunities supporting e-commerce operations and online retail teams.

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I have supported 3 to 5 concurrent clients across real estate, operations, and sales support roles, managing appointment scheduling, calendar coordination, and email management for multiple stakeholders simultaneously. • Built and maintained CRM databases to track client interactions and improve outreach efficiency • Executed lead generation strategies for the real estate sector, identifying, qualifying, and organizing prospects into actionable pipelines • Coordinated digital marketing assets, managed social media engagement, and optimized internal communication protocols to improve team productivity

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A proactive and results-driven professional with a strong passion for customer satisfaction, problem-solving, and building meaningful customer relationships. I bring a unique blend of communication, leadership, analytical thinking, and conflict-resolution skills, allowing me to turn challenging situations into positive customer experiences. I thrive in fast-paced environments, adapt quickly to new technologies, and take pride in being dependable, detail-oriented, and solution-focused. My goal is to go beyond meeting expectations by delivering exceptional service, supporting team success, and creating lasting value for every organization I work with.

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Versatile and detail-oriented professional with experience in **Virtual Assistance, Data Analysis, and IT Support**, combining administrative efficiency with technical and analytical expertise. Experienced in organizing and validating data for **500+ member records**, developing Power BI dashboards to analyze road accident trends, and providing IT support covering hardware and software troubleshooting, system configuration, user accounts, and software installation. Proficient in Excel, SQL, Python, Power BI, Microsoft Office, and Google Workspace, with strengths in online research, data entry, report preparation, digital documentation, and workflow coordination. Holds a BSc in Biosystems Engineering, is pursuing an MSc in Data Science, and has certifications in Google Data Analytics, ICDL, and Cisco Junior Cybersecurity Analyst. Adaptable, analytical, and committed to delivering accurate work, resolving technical issues, and helping teams operate more efficiently.

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Customer Support & Operations professional with 5+ years of experience supporting customers, resolving service and payment issues, processing orders, and coordinating daily operations. Skilled in CRM and ERP systems, including SAP Business One, accurate recordkeeping, invoicing, reporting, and cross-functional coordination. Experienced in handling customer enquiries, verifying transactions, tracking requests, and working with different teams to resolve issues efficiently. Proficient in Excel, Google Sheets, and Microsoft Office, with a strong focus on accuracy, organization, and reliable customer service. Seeking remote opportunities in customer support, customer operations, order management, or client services.

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Experienced Senior Healthcare Administrator and Patient Coordinator with 6+ years of healthcare administration experience, supporting high-volume practices, patient scheduling, medical aid authorizations, claims, billing, records, and daily practice operations. Highly organized, confident in communicating with patients and healthcare professionals, and experienced with confidential information, remote communication, and multiple systems. Open to full-time remote opportunities with international teams.

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Work Preference: Seeking a remote or hybrid role in Customer Support, Virtual Assistance, or Administrative Support where I can apply my communication, problem-solving, and organizational skills while continuing to grow professionally. Professional Summary: Dedicated and adaptable professional with experience in customer service and remote work. Skilled in communication, problem-solving, and handling customer inquiries with professionalism and empathy. A quick learner with strong attention to detail, committed to delivering excellent service, collaborating effectively with teams, and continuously developing new skills in a fast-paced environment.

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Customer Service Specialist with over five years of experience providing exceptional support across email, live chat, and phone in remote and fast-paced environments. Skilled in resolving customer inquiries efficiently while maintaining high customer satisfaction and consistently meeting performance metrics. Experienced with Zendesk, Shopify, Salesforce, Loop Returns, [link hidden], PVX Nimble, Slack, Google Workspace, and Microsoft Teams. Strong background in order management, technical troubleshooting, account support, and de-escalating complex customer concerns. Recognized for delivering empathetic, customer-focused service, adapting quickly to new systems, and collaborating effectively with global teams. Dependable, detail-oriented, and passionate about creating positive customer experiences while helping businesses build lasting customer relationships.

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Customer service and administrative support professional with experience in handling phone, email, and chat inquiries, coordinating tasks, managing documentation, and resolving client concerns. Highly organised, detail-oriented, and proactive, with strong communication, problem-solving, and time management skills. Committed to delivering excellent customer service and ensuring efficient daily operations.

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I help founders and executives bring structure, clarity, and consistency to their daily operations. With experience across legal and fintech operations, I support executive coordination, workflow management, process documentation, team accountability, and operational systems. I also work with tools such as Notion, ClickUp, [link hidden], Trello, and Zapier to organize work, improve visibility, and reduce unnecessary manual tasks. My goal is to help businesses run smoothly so founders can focus on growth and important decisions.

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Learning & Development professional experienced in training development, program implementation, stakeholder coordination, and training delivery. Skilled in facilitating TTTs, certifications, and supplemental learning, managing training documentation, monitoring program progress, and identifying improvement opportunities to ensure successful program launches and smooth transitions to operations.

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Guest services and hospitality professional with over a decade of experience across luxury hotel concierge work, restaurant and pub management, retail sales and cash handling. Skilled in guest relations, reservations, airport transfers, complaint resolution and team supervision, with a background in ICT installation and support. Seeking a guest services or front office role in hospitality.

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With my previous experience at Pacificall, Storsafe Selfstorage, and KO Storage, I have developed strong communication, problem-solving, and customer service skills. I have experience handling customer inquiries through phone, email, chat, video calls, and SMS. I am also skilled in addressing billing concerns, resolving service-related issues, providing basic troubleshooting, and ensuring customer satisfaction. I am committed to providing professional and efficient support while maintaining a positive customer experience. I am a hardworking, adaptable, and motivated individual who is willing to learn and grow with your company. I believe my experience and dedication to customer service would make me a valuable addition to your team.

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Motivated and adaptable individual with a strong passion for creative direction, branding, and visual storytelling. Skilled in developing authentic designs that balance elegance with cultural resonance, while maintaining a practical and collaborative approach. Experienced in iterative workflows, photo editing, and compositional refinement, with a proven ability to deliver polished results that reflect both personal vision and professional standards. Recognised for blending creativity with precision, and for consistently producing work that is expressive, meaningful, and impactful.

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I am an experienced E-commerce Customer Service Representative with 5 years and 6 months of experience specializing in live chat and email support. I have a strong background in handling customer inquiries, processing returns, refunds, and exchanges, tracking shipments, resolving order-related concerns, and providing product recommendations. I am comfortable managing 3–4 live chats simultaneously while maintaining excellent customer satisfaction and service quality. I am detail-oriented, reliable, and passionate about providing efficient solutions and creating positive customer experiences. I can help your business manage customer inquiries, maintain an organized support inbox, resolve customer concerns, and build strong customer relationships. I am also a fast learner who can quickly adapt to new tools, systems, and workflows.

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