Virtual Assistant | E-Commerce l Customer Service | AdminVirtual Assistant | E-Commerce l Customer Service | Admin
Marisse
$1,000
per month
($6/hour)
Profile Description
Customer service and administrative support professional with experience in handling phone, email, and chat inquiries, coordinating tasks, managing documentation, and resolving client concerns. Highly organised, detail-oriented, and proactive, with strong communication, problem-solving, and time management skills. Committed to delivering excellent customer service and ensuring efficient daily operations.
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Content & Writing
AI & Automation
Customer Success
Data & Analytics
Design & Creative
E-commerce & Marketplace
Finance & Accounting
Sales & Business Development
Virtual Assistance & Admin
Work Experience
Customer Service Agent
TalentPop
Nov 2025 - Present
Key Achievements:
Represent and convey your client’s brand/company Create solution-based emails, and live chat messages in response to customer tickets/inquiries, and answer phone calls Work independently; manage time and multi-task Communicate regularly with clients, teams, and management using Slack and Email Convey solutions and ideas to your clients that will improve their business and Customer Service Experience Attend team meetings to check in with clients and fellow team members\
Implementation Specialist
ADP
Jul 2021 - Apr 2026
Key Achievements:
Managed end-to-end month-end close processes, ensuring accurate journal entries, reconciliations, and timely financial reporting. Performed bank, general ledger, and system reconciliations, identifying and resolving discrepancies to maintain accurate financial records. Prepared and reviewed financial reports and statements while supporting audit requirements, workpapers, and documentation. Collaborated with internal teams, external auditors, and banking partners to ensure accurate information and compliance with established requirements. Investigated and resolved reconciliation discrepancies, improving account accuracy and minimizing financial risks. Maintained and improved financial processes, documentation, and internal controls to support operational efficiency and audit readiness. Utilized Excel and accounting systems to analyze data, prepare reports, track information, and streamline financial workflows.