Patient coordinator, Medical Virtual assistant, AdminPatient coordinator, Medical Virtual assistant, Admin

Key Achievements:

- Successfully oversee day-to-day practice operations while maintaining efficient healthcare administration and a high standard of patient service. - Manage high patient volumes while coordinating appointments, admissions, patient enquiries, results communication, chronic-care follow-ups, and administrative processes. - Improved claims administration by ensuring accurate ICD-10 coding, medical aid authorisations, benefit confirmations, and supporting documentation before claims are submitted. - Strengthened revenue-cycle follow-up by monitoring remittances, outstanding patient payments, and medical aid-related queries to reduce delays in payment. - Maintain accurate monthly patient statistics and reporting using Excel, supporting practice monitoring and operational decision-making. - Coordinate chronic patient registrations and six-month follow-up reminders, helping ensure continuity of administrative support for ongoing patient care. - Take ownership of practice maintenance and compliance-related administration, including fire extinguisher servicing, fumigation, equipment calibration, plumbing, lighting, air-conditioning, security, and alarm requirements. - Developed and maintained practical SOPs and workplace policies covering housekeeping, fumigation, equipment calibration, staff conduct, security, and general practice procedures. - Handle sensitive patient and financial information with professionalism and confidentiality while communicating effectively with patients, healthcare professionals, medical aids, and service providers. - Use healthcare and administrative systems including GoodX, Practice Perfect, Healthbridge/My MPS, Microsoft Office, and Excel to manage multiple workflows efficiently. - Resolve patient queries and administrative issues promptly, contributing to a positive patient experience and smooth daily practice operations.

Key Achievements:

- Successfully supported a team of 6 doctors, coordinating complex appointment schedules, patient flow, and daily administrative requirements. - Managed high volumes of patient enquiries and appointments while maintaining a professional, welcoming, and patient-focused service. - Coordinated medical aid and insurance administration, including patient information, medical aid reports, and supporting documentation. - Assisted doctors with administrative preparation, ensuring patient files, schedules, and relevant information were organised and readily available. - Coordinated specialist appointments and referrals, helping patients navigate the healthcare process efficiently. - Maintained accurate and confidential patient records in accordance with healthcare privacy and confidentiality requirements. - Handled telephone and email enquiries professionally, resolving patient queries and escalating clinical matters appropriately. - Used Microsoft Office, Google Workspace, Teams, and Zoom to support efficient communication and administrative workflows. - Built strong working relationships with doctors, patients, specialists, and internal teams, contributing to smooth day-to-day practice operations. - Consistently balanced competing priorities in a busy healthcare environment while maintaining accuracy, professionalism, and attention to patient needs.