Customer Service RepresentativeCustomer Service Representative
Stephen
$2,500
per month
($14/hour)
Profile Description
Professional Summary Motivated and customer-focused professional with training in Digital Customer Service through Generation Kenya and experience in front office operations. Skilled in handling customer inquiries, active listening, problem-solving, written and verbal communication, and maintaining positive customer relationships. Familiar with digital communication channels, including live chat and email, as well as CRM tools such as Zendesk. Adaptable, detail-oriented, and committed to provid...
Top Skills
Skills & Expertise
Skill Levels Explained:
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Customer Success
Work Experience
Front office representative
One Wayos Property Management
Jan 2026 - Aug 2026
Key Achievements:
Delivered professional and friendly customer service by responding to inquiries and assisting clients with their needs. Maintained accurate customer records and updated information in the system while attending to clients. Strengthened customer relationships through active listening, clear communication, and a solution-oriented approach. Managed multiple front office responsibilities simultaneously while maintaining professionalism and attention to detail. Supported smooth daily operations by directing inquiries, communicating relevant information, and ensuring customers received timely assistance. Demonstrated adaptability, organization, and empathy when handling different customer needs and concerns.