Customer Service RepresentativeCustomer Service Representative
Christine
ID Verified$800
per month
($5/hour)
Profile Description
Customer Service Specialist with over five years of experience providing exceptional support across email, live chat, and phone in remote and fast-paced environments. Skilled in resolving customer inquiries efficiently while maintaining high customer satisfaction and consistently meeting performance metrics. Experienced with Zendesk, Shopify, Salesforce, Loop Returns, [link hidden], PVX Nimble, Slack, Google Workspace, and Microsoft Teams. Strong background in order management, technical trou...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
E-commerce & Marketplace
Work Experience
Customer Service Agent
Influx
Jul 2025 - Present
Job Responsibilities:
Maintained consistently high customer satisfaction scores of 92–96% across email and live chat support while handling high volumes of customer enquiries. Recognized as the top-performing agent in quarterly performance reviews. Resolved e-commerce issues involving orders, deliveries, returns, and refunds using Shopify, Zendesk, Loop, and [link hidden]. Demonstrated strong attention to detail, timel...
Customer Care Agent
CCI Global
Oct 2023 - Jun 2025
Job Responsibilities:
Recognized as Agent of the Month for the entire Instacart program in October for outstanding performance. Achieved the highest quality assurance and customer satisfaction scores while maintaining the lowest average handling time. Consistently handled customer enquiries involving grocery orders, missing items, and order issues through email and chat while delivering accurate, efficient, and custome...
Quick Stats
Education
Associate's Degree
Mount Kenya University
2014 - 2016