Customer Support & Operations Specialist | Order ManagementCustomer Support & Operations Specialist | Order Management

Key Achievements:

 Process approximately 100 customer orders daily in SAP Business One, maintaining accurate order details and supporting timely fulfilment.  Coordinate with Sales, Operations, Procurement and Transport teams to confirm order requirements, resolve discrepancies and keep deliveries moving.  Prepare and process sales orders, invoices, delivery notes, goods received notes and inventory transfer documentation.  Track outstanding orders, dispatch requirements and pending actions using Excel trackers, following up with relevant teams to support completion within required timelines.  Verify customer details, quantities, dates, item descriptions and supporting documents before processing transactions.  Compare physical dispatch records with system entries to identify missing transactions and resolve discrepancies with the relevant teams.  Prepare daily sales, stock and operational reports to support management visibility and informed decision-making.  Respond to order-related requests and coordinate solutions when delivery changes, documentation gaps or stock discrepancies arise.  Maintain accurate records across sales, inventory and accounting processes while managing competing priorities in a high-volume environment.  Identify recurring process issues and coordinate with relevant departments to improve documentation accuracy and order fulfilment.

Key Achievements:

 Guided customers through Paybill and till onboarding, explaining requirements and supporting service setup.  Followed up on customer requests, payment disputes and transaction issues, coordinating with internal teams through to resolution.  Verified customer and transaction information, maintained accurate records and supported payment reversals and account-related investigations.  Trained customers on POS devices and banking applications, providing clear guidance on service usage and transaction processes.  Communicated service updates and outstanding requirements to customers while setting realistic expectations for issue resolution.  Prepared and verified customer documentation in line with established procedures.  Maintained over 98% transaction accuracy while handling multiple customer requests and sensitive financial information.  Helped reduce issue resolution time by approximately 25% through structured follow-up and coordination with relevant teams.

Key Achievements:

 Processed customer orders, quotations and sales documentation, checking product details, pricing and supporting information for accuracy.  Prepared customer quotations in SAP for spare parts and other customer requirements.  Coordinated orders from quotation through fulfilment, working with Procurement, Warehouse, Logistics and other internal teams.  Followed up with customers and logistics providers regarding outstanding information, shipment requirements and delivery schedules.  Coordinated shipment documentation and logistics arrangements to support timely and accurate order fulfilment.  Prepared and maintained import, export, shipping and after-sales documentation.  Clarified customer requirements and reviewed product information to support appropriate spare-parts quotations.  Maintained accurate customer, quotation, order and shipment records throughout the order lifecycle