E-commerce Customer Service / Customer SupportE-commerce Customer Service / Customer Support

I am an experienced E-commerce Customer Service Representative with 5 years and 6 months of experience specializing in live chat and email support. I have a strong background in handling customer inquiries, processing returns, refunds, and exchanges, tracking shipments, resolving order-related concerns, and providing product recommendations. I am comfortable managing 3–4 live chats simultaneously while maintaining excellent customer satisfaction and service quality. I am detail-oriented, reliab... See more