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Profile Description

I support business owners and teams with the day-to-day work that keeps things organized. I manage calendars and inboxes, keep records updated, follow up on tasks, support bookkeeping, and coordinate with clients and team members. My background is in finance and banking, and I later moved into virtual assistance. I have supported founders and teams with administration, bookkeeping support, lead generation, CRM updates, appointment scheduling, project coordination, and client communication. Where I can contribute: 🟢 Inbox and email management 🟢Calendar and appointment scheduling 🟢Administrative and daily operations support 🟢 Bookkeeping support and QuickBooks 🟢 CRM updates, lead tracking, and follow-ups 🟢 Data entry and document management 🟢 Project and task tracking through Trello 🟢 Client communication 🟢 Social media page management and customer communication Tools I have worked with: Google Workspace, Microsoft Office, Excel, QuickBooks, Salesforce, Trello, [link hidden], LinkedIn, Calendly, Zoom, Microsoft Teams, WhatsApp, ChatGPT, Facebook, Instagram, TikTok, Gemini, and Claude. Experience across: 🟢 Banking and finance 🟢 Startups and small businesses 🟢Marketing and outreach 🟢 Customer service What makes my approach different: My finance and banking background taught me to work carefully with information, records, and transactions. I bring the same approach to my VA work by keeping information up to date, following up on outstanding tasks, and keeping work organized. I take responsibility for the tasks assigned to me and keep track of what needs to happen next, so business owners do not have to keep checking in. If you need reliable support to keep your day-to-day work organized and moving, I would be happy to discuss what you need help with.

Top Skills

Profile Description

I am a CPA qualified Accountant and Bookkeeper with a Bachelor’s degree in Finance and practical experience in accounting, bookkeeping, accounts payable and receivable, reconciliations, receipting, cash management, and financial reporting. I also have experience in customer support and AI training, giving me strong analytical, communication, problem solving, and technology skills. I am detail oriented, reliable, adaptable, and committed to delivering accurate, high-quality work while maintaining confidentiality and professionalism.

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Profile Description

with clients, or trying to keep your administrative tasks under control, you already know how quickly the small things can take over your day. The truth is, you shouldn’t have to do everything yourself. Behind every organized professional and well-run business is someone making sure emails are answered, calendars are updated, documents are organized, records are accurate, and important tasks don’t fall through the cracks. That’s where I come in. I’m Shantel, an Administrative Assistant specializing in Executive Support, Finance, and Administrative Assistance. I support executives, professionals, entrepreneurs, and growing businesses with the day-to-day tasks that keep their work organized and moving forward. My goal is to make your workload lighter while ensuring your important tasks are handled accurately and on time. In a recent Executive Assistant role, I was trusted with managing an inbox containing 2,000+ emails, which I organized and brought down to zero within two days. I prioritized important messages, identified follow-ups, and made sure nothing important was overlooked. This experience strengthened my ability to work under pressure, manage competing priorities, and take ownership of tasks without needing constant supervision. SERVICES I PROVIDE Administrative & Virtual Assistance Executive & Personal Assistance Inbox & Email Management Calendar & Appointment Management Meeting Scheduling & Coordination Travel Planning & Itinerary Management Data Entry & Internet Research Document Preparation & File Organization Customer & Client Support CRM & Database Management Invoicing & Billing Support Accounts Receivable & Accounts Payable Support Expense Tracking & Reconciliations Excel, Reports & Presentations Bookkeeping & Finance Administrative Support Lead Generation & Follow-Ups Online Research & Data Collection Task & Project Coordination TOOLS & PLATFORMS Microsoft Office — Excel, Word, PowerPoint, Outlook, Teams Google Workspace — Gmail, Calendar, Drive, Docs, Sheets, Slides, Meet Project Management — ClickUp, Asana, Trello, Notion, Monday Communication — Slack, Microsoft Teams, Zoom, Google Meet CRM — HubSpot, Pipedrive, GoHighLevel Accounting — QuickBooks Online, Xero, Pastel Scheduling — Calendly, Google Calendar, Motion Customer Support — Zendesk, Freshdesk Design — Canva, CapCut AI & Productivity — ChatGPT, Gemini WHAT SETS ME APART I don’t simply complete tasks and move on. I take ownership of the work I’m responsible for. I’m organized, proactive, dependable, detail-oriented, and easy to communicate with. I understand that administrative work often involves confidential information, changing priorities, and tight deadlines, so I approach every task with professionalism and discretion. I’m also comfortable learning new systems and adapting to different working styles. Whether you need someone to manage your inbox, organize your calendar, prepare reports, support clients, or assist with finance-related administrative tasks, I focus on making your day easier and keeping things moving. You shouldn’t have to wonder whether the email was answered, the meeting was scheduled, the follow-up was sent, or the records were updated. That’s what I’m here for. If you’re looking for a reliable Administrative Assistant who can take tasks off your plate and help you stay organized, send me a message, tell me what’s piling up, and let’s get it handled.

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Profile Description

I am an Executive Virtual Assistant with experience supporting busy executives and business owners. I help manage calendars, emails, travel arrangements, research, project coordination, customer communication, and administrative tasks. I am organized, detail-oriented, and committed to helping businesses stay productive. I am proficient in Google Workspace, Microsoft Office, CRM systems, Slack, Trello, Asana, ClickUp, and ChatGPT. I communicate clearly, meet deadlines, and quickly adapt to new systems and workflows.

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Profile Description

I am a customer service and operations professional with experience spanning hospitality, serviced-apartment management, and home care. I have worked as a Customer Representative in the hospitality industry, managed serviced apartments as a Virtual Assistant, and supported a startup home care agency as a Customer Success Lead and Scheduler. Across these roles, I have developed a strong ability to create order out of chaos, identify operational gaps, and streamline processes so that nothing falls through the cracks. Regardless of the role, my focus has always been on ensuring that both customers and employees receive responsive, reliable, and satisfactory service. I thrive in environments where I can help a growing company move to the next level by improving the customer experience and creating the kind of service that turns first-time customers into loyal, returning clients and guests. I am proactive, self-motivated, and comfortable working independently without constant supervision or micromanagement. I take ownership of my responsibilities, look beyond the immediate task to identify what could be improved, and take initiative to put practical solutions in place. I bring a combination of customer-focused thinking, strong organizational skills, problem-solving, and operational awareness that allows me to keep things running smoothly while contributing to the overall growth and success of the business.

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Detail-oriented Executive Assistant with extensive experience managing virtual operations, including calendar management, social media, and email/SMS marketing campaigns. Skilled in CRM management, lead generation, and website maintenance. Proven ability to conduct research, draft documents, and handle client outreach strategies. Adept at streamlining processes and ensuring efficient daily operations to support executive functions and drive business growth.

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I’m an aspiring Data Analyst with a strong foundation in Excel and hands-on experience supporting business operations, billing, and executive-level tasks. I specialize in using Excel tools like Power Query, Power Pivot, and data visualization to clean, transform, and analyze data—turning raw information into insights that support better business decisions. My background as a Virtual Assistant has given me real-world experience working with data in business settings, particularly in billing and operations. I’ve handled the creation of quotations, invoices, and client contracts, as well as follow-ups on outstanding payments—ensuring accuracy, organization, and timely execution. Beyond analytics, I bring strong operational support skills: • Billing support: quotations, invoicing, contracts, and collections follow-ups • Executive support: email and calendar management for CEO-level clients • Research and data gathering for business needs • Social media support and content creation using Canva • Productivity and AI tools: Claude, ChatGPT, Gemini, Perplexity, NotebookLM What I bring to the table: • Data cleaning and transformation using Excel (Power Query) • Data modeling and analysis using Power Pivot • Data visualization through charts and dashboards • Strong attention to detail and data accuracy • Ability to manage multiple tasks efficiently and independently I’m currently seeking an entry-level Data Analyst role where I can apply my analytical skills, continue learning, and contribute to data-driven teams. If you're looking for someone who understands both data and business operations—and can turn data into actionable insights—let’s connect.

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I am a reliable and hardworking person with several years of experience in office administration, customer service, and technical support. I have experience handling emails, organizing files, managing daily tasks, and assisting clients and team members. I am organized, pay attention to details, and can work independently or with a team. I am always willing to learn new skills and provide the support needed to keep daily operations running smoothly.

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Customer Experience and Administration professional with over 9 years’ experience within the customer service, client management and remote administration sectors. Wide knowledge of handling large volumes of customer queries via phone, email, live chat and social media channels. Resolving complex issues, keeping accurate records and managing day-to-day operations. I am highly experienced in managing a team, monitoring performance, tracking KPIs, creating reports and working collaboratively with other departments. I have managed a team of 10 administrative staff. Also extremely organized, detail orientated and flexible. I am a strong communicator, problem solver and able to manage multiple tasks simultaneously. I am conversant in working independently in fast paced remote environments.

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I have over six years of experience in executive support, operations and client-facing work, and I know how much a founder’s time and energy depend on someone who anticipates needs before they become problems. That is the kind of support I provide. I manage executive calendars, build detailed itineraries that accounted for time zones and back-to-back commitments, and served as the primary contact for key stakeholders. Alongside this, I manage a high-volume inbox across email, chat and phone, resolving issues independently and handling sensitive information with discretion. I work across time zones with US-based teams, and my written communication is clear, polished and professional. I treat my work as a partnership, looking for ways to make things run better rather than just completing tasks, and I seek to bring my organization skills and initiative to a founder who needs a trusted operational partner.

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Reliable and tech-savvy virtual professional with hands-on remote experience in digital marketing, content management, and sales pipeline support. Adept at using Odoo for email and WhatsApp campaign management, designing marketing materials, and maintaining accurate, organized data systems. Combines strong communication skills with technical proficiency in Python, SQL, HTML/CSS, and web tools to support business operations efficiently from anywhere. Known for accuracy, consistency, and self-direction in fully remote work environments.

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A highly adaptable professional with strong communication, reporting, and documentation capabilities, offering support in remote SHEQ coordination, compliance consulting, training facilitation, proposal/report writing, and systems administration. Adept at working independently, collaborating virtually, and supporting multidisciplinary teams across operational and corporate environments.

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I have completed my Business management and Business Administration and have 2 years experience in Tender Administration and Document controller Willing to be part of the team

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Results-driven Operations and Administrative Professional with extensive background in executive support, transaction management, customer service, and real estate operations. Highly skilled in managing complex calendars, client communications, bookkeeping, and digital workflow platforms. Known for a strong eye for detail, proactive problem-solving, and exceptional organizational capabilities developed through years of remote support for US-based clients and dynamic industries. Certified ENTJ-A strategic thinker committed to driving efficiency, streamlining processes, and delivering top-tier administrative excellence.

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Customer service and operations professional with 9+ years of experience in customer support, sales, and operations. Experienced in handling customer inquiries through phone, email, and live chat, resolving complaints, addressing customer concerns, and providing timely and accurate assistance. Strong background in customer communication, follow-ups, problem-solving, workflow coordination, customer relationship management, and service support. Experienced in working in fast-paced environments, managing multiple priorities, and coordinating with teams to maintain efficient operations and customer satisfaction.

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Executive / Customer Support Assistant with 2+ years of experience supporting senior leaders in remote environments. Skilled in calendar and inbox management, travel coordination, and stakeholder communication, ensuring priorities stay organized and deadlines are consistently met.

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Enthusiastic and motivated recent graduate with a national Diploma in Public Relations. Known for strong organizational skills, attention to detail, and ability to work well under pressure. Eager to leverage academic knowledge and develop practical experience in a dynamic work environment. Adaptable, quick to learn, and committed to contributing effectively to team goals.

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Economics and statistics graduate with hands-on experience in data analysis, monitoring and evaluation, research and administrative support. Skilled in Microsoft Excel, Word, SQL, SPSS, Stata, Tableau and Google Workspace. I am detail oriented, highly organized and committed to delivering high quality work. I am a quick-learner, communicate effectively and enjoy solving problems while working independently or as part of a team. I am seeking remote opportunities where I can contribute my Analytical, administrative and customer support skills while continuing to grow professionally.

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Customer Experience Specialist with a Bachelor of Business Information Technology and over five years of experience in executive support and operations. Skilled in managing customer interactions, coordinating workflows, and ensuring tasks are followed through efficiently. Experienced in handling communication across different channels, resolving issues, and maintaining organized systems that support both customer satisfaction and day to day operations. Known for being reliable, detail oriented, and able to manage multiple priorities in fast paced environments.

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I am a dependable and organized professional with experience in customer service, office administration, and part-time outbound cold calling. I have supported customers through phone and email, managed records and schedules, performed data entry, followed up with leads, and handled customer concerns professionally. I am comfortable working independently, learning new tools, and adapting to different processes. I am looking for a stable, long-term remote position where I can use my communication, customer support, and administrative skills while continuing to grow professionally. I am open to U.S. business hours, including night shifts, and prefer a supportive workplace that values reliability, clear communication, and opportunities for growth.

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