Kimberly

Customer Service, Virtual Assistant, Cold Caller

Kimberly

ID Verified
800/mo
Cebu City , Philippines
Looking for Full-time
8 hours/day
Availability: US timezone

Profile Description

I am a dependable and organized professional with experience in customer service, office administration, and part-time outbound cold calling. I have supported customers through phone and email, managed records and schedules, performed data entry, followed up with leads, and handled customer concerns professionally. I am comfortable working independently, learning new tools, and adapting to different processes. I am looking for a stable, long-term remote position where I can use my communication...

Skills & Expertise

Customer Success

Email SupportIntermediate
Technical SupportIntermediate

Design & Creative

CanvaIntermediate
CapCutIntermediate
FigmaBeginner
Logo DesignBeginner

E-commerce & Marketplace

Sales & Business Development

B2C SalesIntermediate
B2B SalesBeginner
Cold CallingBeginner

Virtual Assistance & Admin

Data EntryIntermediate
CalendlyBeginner

Work Experience

Cold Caller

Menuflow/Docdraft

Dec 2025 - Jun 2026

Job Responsibilities:

* Completed high-volume outbound calls to U.S.-based restaurants, food trucks, and private medical practices across two different campaigns. * Adapted quickly between the food-service technology and healthcare industries, clearly explaining each service to prospective clients. * Introduced MenuFlow’s digital platform, demonstrating how customers could view menus, place orders, and make payments us...

B2B SalesPhone SupportCold Email OutreachCold CallingLead Generation

Baker

City Cakes, New York

Dec 2020 - Sep 2021

Job Responsibilities:

* Prepared and baked cakes, cookies, and other specialty desserts according to established recipes and quality standards. * Assisted with measuring ingredients, mixing batters and doughs, baking, assembling, and finishing products. * Managed multiple production tasks while meeting daily deadlines in a fast-paced bakery. * Maintained consistency in product quality, portioning, appearance, and prese...

Jr. Sous Chef

The Vine - LT Hospitality, New York

Oct 2018 - Mar 2020

Job Responsibilities:

* Supported daily kitchen operations in a fast-paced New York City restaurant, ensuring efficient preparation and service. * Assisted with supervising kitchen staff, assigning tasks, and coordinating food preparation during busy shifts. * Maintained consistent food quality, portioning, presentation, and recipe standards. * Monitored ingredient availability, supported inventory control, and helped...

Culinary Extern

Tableau, Dickie Brennan & Company, New Orleans

Aug 2017 - Aug 2018

Job Responsibilities:

* Completed professional culinary training in a fast-paced restaurant operated by Dickie Brennan & Company. * Assisted with food preparation, station setup, service, and kitchen organization while following established recipes and presentation standards. * Maintained food-safety, sanitation, and cleanliness standards throughout each shift. * Coordinated with chefs and kitchen staff to ensure accur...

Customer Service Representative

Telstra by Teletech

Feb 2016 - Mar 2017

Job Responsibilities:

* Delivered responsive customer support through phone, chat, and email for mobile services, billing concerns, and account updates. * Resolved mobile-device, SIM activation, and connectivity issues by providing clear, step-by-step troubleshooting. * Assisted customers with plan upgrades, service changes, and mobile-device orders based on their needs. * Supported customer retention by addressing con...

B2C SalesTechnical SupportPhone Support

Customer Service Representative

Converfys/Concentrix

Feb 2015 - Dec 2015

Job Responsibilities:

* Delivered inbound customer support for internet, mobile, and television services while handling a wide range of technical and account-related concerns. * Resolved connectivity, device configuration, and account-access issues by guiding customers through clear troubleshooting steps. * Assisted customers with billing inquiries, service activations, account updates, and plan modifications. * Identi...

Phone SupportB2C SalesTechnical Support

Office Administrator

Yap Signmaster

Jan 2013 - Nov 2014

Job Responsibilities:

* Helped maintain smooth daily office operations by accurately managing data entry, records, schedules, and administrative documents. * Improved document organization by maintaining accessible digital and physical filing systems for contracts, invoices, and internal records. * Provided timely and professional assistance to clients through phone and email, helping ensure inquiries were properly add...

Phone SupportB2C SalesB2B SalesEmail SupportCalendar ManagementDocument ManagementEmail ManagementData Entry

Housekeeping Intern

Shangri-la Hotel & Resort

Apr 2012 - Nov 2012

Job Responsibilities:

* Completed hands-on training in guest-room preparation, cleaning procedures, and hotel housekeeping standards. * Maintained cleanliness and organization of guest rooms and assigned areas with close attention to detail. * Followed sanitation, safety, and proper handling procedures for linens, supplies, and cleaning materials. * Responded professionally to guest requests while respecting privacy an...

Quick Stats

Age33 years
GenderFemale
English LevelFluent
Other Languages
Tagalog/FilipinoConversational
ID VerificationVerified

Education

High-school

Cebu Cherish School

2007 - 2011