Christine

Virtual Assistant | Customer Support Specialist

Christine

ID Verified
1,200/mo
Nairobi, Kenya
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Customer Experience Specialist with a Bachelor of Business Information Technology and over five years of experience in executive support and operations. Skilled in managing customer interactions, coordinating workflows, and ensuring tasks are followed through efficiently. Experienced in handling communication across different channels, resolving issues, and maintaining organized systems that support both customer satisfaction and day to day operations. Known for being reliable, detail oriented, ...

Skills & Expertise

Finance & Accounting

AI & Automation

OpenAI APIBeginner

Design & Creative

CanvaIntermediate

Sales & Business Development

Work Experience

Executive Virtual Assistant

Innolink Systems Limited

Apr 2022 - Present

Job Responsibilities:

Manage the executive’s calendar and scheduling, aligning priorities and ensuring all deadlines and commitments are met. Oversee inbox and communication flow, filtering and prioritizing messages for timely and effective responses. Prepare reports, presentations, and documentation to support decision making and daily operations. Track personal and business expenses, maintaining accurate records and...

Email SupportData EntryDocument ManagementPhone SupportCalendar ManagementPersonal Assistant ServicesExecutive Assistant ServicesEmail Management

Executive Virtual Assistant

Costin & Webster Law Advocates LLP

Apr 2020 - Present

Job Responsibilities:

Manage and coordinate executive calendars, scheduling meetings and reminders to maximize time efficiency. Oversee inbox and communication flow, filtering and prioritizing messages to ensure timely and appropriate responses. Prepare agendas, organize meeting materials, and manage virtual conferencing tools for seamless meetings execution. Provide administrative and project support through research...

Email SupportLive Chat SupportDocument ManagementData EntryCalendar ManagementPersonal Assistant ServicesEmail ManagementExecutive Assistant ServicesPhone Support

Administrator & Customer Service Specialist

Titan Fire & Security

Dec 2020 - May 2025

Job Responsibilities:

Planned, organized, and directed key administrative functions to ensure smooth and efficient organizational operations. Coordinated and streamlined daily activities in compliance with regulations and quality management standards. Managed appointment scheduling, client follow-ups, and report preparation to support the service manager and leadership team. Conducted performance reviews, established e...

Email SupportDocument ManagementData EntryPhone SupportCalendar ManagementEmail ManagementLive Chat Support

IT Graduate Trainee

Tangazoletu Limited

Jan 2020 - Mar 2020

Job Responsibilities:

Participated in comprehensive on-the-job training covering system analysis, design, coding, and testing, gaining hands-on experience in software development processes. Analyzed existing organizational systems and proposed practical recommendations to enhance efficiency and user experience. Conducted research to support ongoing projects and provided assistance to the supervisor in implementing syst...

Data EntryJira

IT Intern

Ladnan Hospital

Sep 2019 - Jan 2020

Job Responsibilities:

Performed regular cleaning, maintenance, and servicing of IT equipment, ensuring machines operated reliably and met manufacturer and departmental standards. Configured and maintained network and internet connections to support smooth daily operations and minimize downtime. Inspected newly procured machines on behalf of the IT department, verifying that all equipment met required technical and qual...

Phone SupportTechnical SupportData EntryDocument Management

Receptionist

Noor Eyecare Hospital

Jul 2019 - Aug 2019

Job Responsibilities:

Welcomed and directed visitors and clients in a courteous and efficient manner, ensuring a positive first impression and smooth flow of office traffic. Managed incoming calls and coordinated telephone communication to ensure timely and accurate information sharing across departments. Provided administrative and logistical support to multiple departments, contributing to effective interdepartmental...

Personal Assistant ServicesData EntryPhone SupportCalendar Management

IT Support Intern

Metropolitan Hospital

May 2018 - Aug 2018

Job Responsibilities:

Configured and maintained network and internet connections to ensure reliable access and minimal downtime. Provided user support via phone and in-person assistance, resolving issues efficiently and maintaining smooth daily operations. Performed regular cleaning, servicing, and maintenance of IT equipment to meet manufacturer and departmental standards. Monitored computer systems, printers, and oth...

Document ManagementData EntryPhone SupportTechnical Support

Quick Stats

Age29 years
GenderFemale
English LevelFluent
Other Languages
EnglishFluent
ID VerificationVerified

Certifications

Career Essentials in Administrative Assistance
Career Essentials in Generative AI

Education

Bachelor's Degree

JKUAT

2015 - 2018