Virtual Assistant | Customer Support SpecialistVirtual Assistant | Customer Support Specialist
Christine
ID Verified$1,200
per month
($7/hour)
Profile Description
Customer Experience Specialist with a Bachelor of Business Information Technology and over five years of experience in executive support and operations. Skilled in managing customer interactions, coordinating workflows, and ensuring tasks are followed through efficiently. Experienced in handling communication across different channels, resolving issues, and maintaining organized systems that support both customer satisfaction and day to day operations. Known for being reliable, detail oriented, ...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Virtual Assistance & Admin
Finance & Accounting
AI & Automation
Design & Creative
Sales & Business Development
Work Experience
Executive Virtual Assistant
Innolink Systems Limited
Apr 2022 - Present
Job Responsibilities:
Manage the executive’s calendar and scheduling, aligning priorities and ensuring all deadlines and commitments are met. Oversee inbox and communication flow, filtering and prioritizing messages for timely and effective responses. Prepare reports, presentations, and documentation to support decision making and daily operations. Track personal and business expenses, maintaining accurate records and...
Executive Virtual Assistant
Costin & Webster Law Advocates LLP
Apr 2020 - Present
Job Responsibilities:
Manage and coordinate executive calendars, scheduling meetings and reminders to maximize time efficiency. Oversee inbox and communication flow, filtering and prioritizing messages to ensure timely and appropriate responses. Prepare agendas, organize meeting materials, and manage virtual conferencing tools for seamless meetings execution. Provide administrative and project support through research...
Administrator & Customer Service Specialist
Titan Fire & Security
Dec 2020 - May 2025
Job Responsibilities:
Planned, organized, and directed key administrative functions to ensure smooth and efficient organizational operations. Coordinated and streamlined daily activities in compliance with regulations and quality management standards. Managed appointment scheduling, client follow-ups, and report preparation to support the service manager and leadership team. Conducted performance reviews, established e...
IT Graduate Trainee
Tangazoletu Limited
Jan 2020 - Mar 2020
Job Responsibilities:
Participated in comprehensive on-the-job training covering system analysis, design, coding, and testing, gaining hands-on experience in software development processes. Analyzed existing organizational systems and proposed practical recommendations to enhance efficiency and user experience. Conducted research to support ongoing projects and provided assistance to the supervisor in implementing syst...
IT Intern
Ladnan Hospital
Sep 2019 - Jan 2020
Job Responsibilities:
Performed regular cleaning, maintenance, and servicing of IT equipment, ensuring machines operated reliably and met manufacturer and departmental standards. Configured and maintained network and internet connections to support smooth daily operations and minimize downtime. Inspected newly procured machines on behalf of the IT department, verifying that all equipment met required technical and qual...
Receptionist
Noor Eyecare Hospital
Jul 2019 - Aug 2019
Job Responsibilities:
Welcomed and directed visitors and clients in a courteous and efficient manner, ensuring a positive first impression and smooth flow of office traffic. Managed incoming calls and coordinated telephone communication to ensure timely and accurate information sharing across departments. Provided administrative and logistical support to multiple departments, contributing to effective interdepartmental...
IT Support Intern
Metropolitan Hospital
May 2018 - Aug 2018
Job Responsibilities:
Configured and maintained network and internet connections to ensure reliable access and minimal downtime. Provided user support via phone and in-person assistance, resolving issues efficiently and maintaining smooth daily operations. Performed regular cleaning, servicing, and maintenance of IT equipment to meet manufacturer and departmental standards. Monitored computer systems, printers, and oth...
Quick Stats
Certifications
Education
Bachelor's Degree
JKUAT
2015 - 2018