Shantel

Executive assistant -Administrative assistant

Shantel

1,200/mo
Pretoria, South Africa
Looking for Full-time
10 hours/day
Availability: US / EU / Asia timezone

Profile Description

with clients, or trying to keep your administrative tasks under control, you already know how quickly the small things can take over your day. The truth is, you shouldn’t have to do everything yourself. Behind every organized professional and well-run business is someone making sure emails are answered, calendars are updated, documents are organized, records are accurate, and important tasks don’t fall through the cracks. That’s where I come in. I’m Shantel, an Administrative Assistant specia...

Top Skills

Asana · 4 yearsBardeen · 4 yearsBookkeeping · 4 yearsCalendar Management · 4 yearsCalendly · 4 years

Skills & Expertise

AI & Automation

ZapierAdvanced

Finance & Accounting

BookkeepingAdvanced
SageBeginner

Virtual Assistance & Admin

Calendar ManagementAdvanced
Travel PlanningAdvanced
Email ManagementAdvanced
Document ManagementAdvanced
Meeting CoordinationAdvanced
Personal Assistant ServicesAdvanced
CalendlyAdvanced
BardeenAdvanced
Research & Information GatheringAdvanced
AsanaAdvanced
NotionAdvanced
TrelloAdvanced
Monday.comAdvanced
ClickUpAdvanced
AirtableIntermediate
Data EntryBeginner
Executive Assistant ServicesBeginner
BasecampBeginner

Work Experience

Executive Assistant

Luminous Cleaning Service

Dec 2024 - Present

Key Achievements:

Successfully manage executive calendars across multiple time zones, proactively identifying and resolving conflicts to keep schedules running smoothly. Improved executive follow-through by tracking priorities, deadlines, deliverables, and outstanding actions and proactively prompting stakeholders. Strengthened meeting efficiency by coordinating agendas, preparation materials, minutes, and action-item tracking for internal and external stakeholders. Maintained accurate CRM and administrative records using HubSpot, Excel, and Google Sheets, giving leadership reliable visibility into contacts, activities, and outstanding tasks. Improved communication efficiency by using AI tools such as ChatGPT, Claude, and Gemini to draft correspondence, summarize meetings, conduct research, and refine communications. Built and maintained organized digital systems that made executive information, records, tasks and follow-ups easier to access. Demonstrated a high level of discretion when handling confidential executive and business information.

ZapierCalendar ManagementDocument ManagementCalendlyTravel PlanningMeeting CoordinationData EntryBookkeepingEmail ManagementPersonal Assistant ServicesExecutive Assistant ServicesAsanaTrelloMonday.comNotionClickUp

Admin Assistant

Elyon Health Care

Mar 2024 - Sep 2024

Key Achievements:

Successfully supported executive scheduling across multiple time zones while managing competing priorities and resolving calendar conflicts. Improved leadership follow-through by maintaining visibility over deadlines, deliverables, and outstanding commitments. Maintained accurate and up-to-date CRM records using HubSpot and manual tracking systems. Used AI tools to increase efficiency in drafting correspondence, summarizing information, conducting research, and preparing communications. Demonstrated strong judgment and discretion when handling confidential business and executive information.

Freelancer

Virtual Assistant

Mar 2022 - Feb 2023

Key Achievements:

Supported multiple entrepreneurs and small-business clients remotely, independently managing calendars, inboxes, task lists, and recurring administrative workflows. Reduced client response times by approximately 50% through timely communication, professional correspondence, and consistent follow-up. Created simple organizational systems that made recurring administrative tasks easier to manage and reduced the likelihood of missed deadlines. Successfully worked independently in a remote environment, managing competing client priorities without requiring constant supervision.

Calendar ManagementDocument ManagementCalendlyMeeting CoordinationTravel PlanningData EntryEmail ManagementPersonal Assistant ServicesExecutive Assistant Services

Quick Stats

Age27 years
English LevelFluent
ID VerificationNot verified
Portfolio
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Certifications

Virtual Assistant

Education

Bachelor's Degree

National University of Science and Technology

2019 - 2023