STEVE

Virtual Assistant, Client Partner and Account Executive

STEVE

ID Verified
900/mo
Nairobi, Kenya
Looking for Full-time
8 hours/day
Availability: US / EU timezone

Profile Description

Results-driven Account Executive, Client Partner, and Virtual Assistant with over 10 years of experience in sales, customer relationship management, and business operations across travel, real estate, and banking sectors. Proven ability to manage full sales cycles while delivering high-level virtual support, including calendar management, email coordination, CRM administration, and project tracking. Strong focus on workflow optimization, streamlining processes to improve efficiency, reduce turna...

Skills & Expertise

AI & Automation

SoraIntermediate
PerplexityIntermediate
n8nBeginner

Content & Writing

Customer Success

E-commerce & Marketplace

ShopifyIntermediate
Order FulfillmentIntermediate
Order ProcessingIntermediate

Finance & Accounting

Marketing & Growth

Real Estate Operations

Sales & Business Development

Work Experience

Independent Travel Agent

ASAP Tickets

Feb 2025 - Present

Job Responsibilities:

Generate and qualify 50+ monthly leads through outbound and digital channels, consistently converting high-intent prospects into sales Manage full sales cycle from discovery to closure, contributing to consistent achievement of monthly revenue targets Design tailored travel proposals aligned with client budgets, improving conversion rates and customer satisfaction Maintain accurate CRM data in...

Phone SupportEmail SupportTicket ManagementEmail MarketingChatGPT for MarketingTravel PlanningData EntryMeeting CoordinationDocument ManagementAccount Management

Account Executive/ Virtual Assistant

Ragos Valuers & Estate Agents Ltd

Jan 2016 - Jan 2025

Job Responsibilities:

Managed 20+ active client accounts while serving as the primary point of contact, driving property sales through consistent follow-ups and consultative engagement Closed high-value property deals, contributing significantly to annual revenue targets and overall business growth Delivered virtual assistance support to leadership, including calendar management, email coordination, and scheduling cl...

Workflow AutomationEmail SupportBlog WritingPhone SupportSocial Media SupportEmail MarketingRisk ManagementFinancial AnalysisGoHighLevelChatGPT for Marketing

Customer Service/ Cash Officer

Co-operative Bank of Kenya

Mar 2007 - Dec 2015

Job Responsibilities:

Handled 50+ daily customer interactions, providing guidance on banking products and resolving inquiries efficiently Processed high-volume financial transactions with near-perfect accuracy, minimizing errors and risk Assisted in account management processes, improving turnaround time for account services Resolved customer complaints promptly, contributing to improved customer satisfaction scores...

Phone SupportFinancial AnalysisRisk ManagementB2B SalesB2C SalesCold CallingLead GenerationSales PresentationsEmail ManagementDocument Management

Quick Stats

Age46 years
GenderMale
English LevelFluent
ID VerificationVerified