Operations and Admin AssistantOperations and Admin Assistant
Niel
$1,200
per month
($7/hour)
Profile Description
Operations, executive support, and property management professional with 5+ years of experience supporting US-based businesses in construction, real estate, property management, and marketing. Bilingual, with an EF SET C1 Advanced English certificate. Ran day-to-day operations behind $2M+ in annual revenue, led and trained a team of 5 virtual assistants, and managed about 30 long-term rental and Airbnb properties. Raised team productivity by about 30% and appointment show rates by about 50% thr...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
AI & Automation
Content & Writing
Customer Success
Data & Analytics
Design & Creative
E-commerce & Marketplace
Finance & Accounting
Human Resources
Marketing & Growth
Real Estate Operations
Sales & Business Development
Specialized Skills
Virtual Assistance & Admin
Work Experience
Office Manager
Access Masters Inc.
Jun 2021 - Aug 2026
Job Responsibilities:
At Access Masters, I managed daily operations for a construction and access control company supporting over $2 million in annual revenue. I oversaw project coordination, scheduling, estimates, customer communication, vendor management, invoicing, and administrative operations. I also hired, trained, and managed a team of 5 virtual assistants, ensuring productivity and accountability. By implementi...
Property Manager
WH Companies LLC
Nov 2023 - Sep 2025
Job Responsibilities:
I managed a portfolio of approximately 30 residential properties, including long-term rentals and Airbnb units. My responsibilities covered tenant screening, leasing, rent collection, maintenance coordination, vendor management, guest communication, invoicing, and property records. Through improved maintenance tracking and vendor coordination, I reduced maintenance response times by approximately...
Marketing Virtual Assistant
Rapid Assistants
Feb 2022 - Dec 2024
Job Responsibilities:
I handled digital marketing, lead generation, CRM management, and campaign coordination for US-based businesses. My work included email marketing, SMS campaigns, social media management, prospect research, lead nurturing, and marketing automation. I generated approximately 5–10 leads per day through outreach and marketing campaigns. I also helped increase webinar attendance by over 60% through tar...
Appointment Setter
Founders Healthcare
Aug 2021 - Nov 2021
Job Responsibilities:
I worked in outbound appointment setting, contacting prospective clients, explaining available services, qualifying interest, and scheduling consultations. I maintained accurate call logs, tracked lead conversion activity, and followed up with prospects to improve appointment attendance. I also helped develop outreach scripts and collaborated with the sales team to improve customer engagement and...
Technical support
Concentrix
Jun 2019 - Jun 2020
Job Responsibilities:
I provided technical support to customers, troubleshooting hardware, software, internet connectivity, email, IPTV, and VoIP issues. I handled high call volumes while maintaining service quality, documenting customer concerns, and resolving technical problems through remote troubleshooting. I also escalated complex cases when necessary and guided customers through troubleshooting procedures, streng...