Executive Assistant | SMM | Escalations ManagerExecutive Assistant | SMM | Escalations Manager
Kirsten
ID Verified1,400/mo
Philippines
Looking for Full-time
8 hours/day
Availability: EU / Asia timezone
$1,400
per month
($8/hour)
Member since October 2025
Profile Description
Skilled professional with over 13 years of experience in customer service, executive assistance, and client support. Proven track record in resolving escalations, managing client communications, and driving customer satisfaction and retention across multiple industries. Recognized for dependability, leadership, and consistently delivering highquality service in fast-paced environments. KEY COMPETENCIES Executive & Admin Assistance Social Media Management and Marketing Video Editing and Content...
Top Skills
Email Support · 10 yearsTicket Management · 10 yearsTechnical Support · 8 yearsLive Chat Support · 7 yearsNegotiation · 7 years
Skills & Expertise
Skill Levels Explained:
• Beginner: <1 year
• Intermediate: 1-3 years
• Advanced: 3-5 years
• Expert: 5+ years
💡 Hover over any skill level to see exact years of experience
Content & Writing
SEO Content WritingAdvanced
CopywritingAdvanced
ScriptwritingAdvanced
Email CopywritingBeginner
Landing Page CopyBeginner
Customer Success
Ticket ManagementExpert
Email SupportExpert
Technical SupportExpert
Live Chat SupportExpert
Phone SupportExpert
Social Media SupportExpert
Video SupportAdvanced
ZendeskBeginner
FreshdeskBeginner
CrispBeginner
Data & Analytics
A/B TestingExpert
Google Sheets (Advanced)Advanced
Excel (Advanced)Advanced
Google Analytics 4Beginner
Design & Creative
CanvaAdvanced
Social Media GraphicsAdvanced
Video EditingAdvanced
Adobe Premiere ProAdvanced
CapCutAdvanced
YouTube OptimizationAdvanced
Brand Identity DesignBeginner
Color GradingBeginner
E-commerce & Marketplace
Facebook MarketplaceAdvanced
eBayIntermediate
WooCommerceIntermediate
Amazon FBAIntermediate
GumroadBeginner
TikTok ShopBeginner
Product Listing OptimizationBeginner
Finance & Accounting
NetSuiteAdvanced
Accounts Payable/ReceivableAdvanced
AML/KYCAdvanced
QuickBooksIntermediate
FreshBooksIntermediate
Risk ManagementBeginner
Marketing & Growth
Community ManagementAdvanced
Social Media AnalyticsAdvanced
HubSpotAdvanced
Facebook Business ManagerAdvanced
SEO (Technical & Content)Advanced
Content MarketingAdvanced
Content StrategyAdvanced
LinkedIn OptimizationAdvanced
YouTube Channel ManagementAdvanced
Meta Ads (Facebook/Instagram)Intermediate
Instagram GrowthIntermediate
MailchimpIntermediate
GoHighLevelBeginner
ChatGPT for MarketingBeginner
Influencer OutreachBeginner
ThreadsBeginner
TikTok GrowthBeginner
Twitter/X ManagementBeginner
KlaviyoBeginner
ActiveCampaignBeginner
Semrush/AhrefsBeginner
Google Tag ManagerBeginner
BeehiivBeginner
Sales & Business Development
NegotiationExpert
B2B SalesExpert
Lead GenerationExpert
Account ManagementExpert
Sales Funnel ManagementAdvanced
Cold Email OutreachAdvanced
Proposal WritingAdvanced
SalesforceAdvanced
B2C SalesIntermediate
Cold CallingIntermediate
Sales PresentationsIntermediate
PipedriveIntermediate
Zoho CRMBeginner
Quick Stats
Age34 years
English LevelFluent
ID VerificationVerified