Joseph

Technical Virtual Assistant, Technical Support, General VA

Joseph

1,120/mo
Rizal, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

I have hands-on experience working with e-commerce platforms, particularly Shopify, where I managed product listings, monitored orders, and analyzed basic store performance data. This exposure helped me understand customer behavior, sales trends, and operational workflows. I am skilled in data analysis, data organization, and extracting actionable insights that support business decisions. I am comfortable working with tools like spreadsheets, dashboards, and automation platforms to streamline p...

Skills & Expertise

AI & Automation

Make (Integromat)Beginner
SoraBeginner

Customer Success

Technical SupportExpert
Phone SupportExpert
Ticket ManagementExpert
Email SupportAdvanced
Live Chat SupportIntermediate
ZendeskBeginner
LiveChatBeginner
FreshdeskBeginner

Data & Analytics

Excel (Advanced)Expert
Google Sheets (Advanced)Expert
SQLIntermediate
Google Analytics 4Intermediate

Design & Creative

CanvaExpert
Adobe PhotoshopExpert
CapCutAdvanced
FigmaIntermediate
SketchBeginner
YouTube OptimizationBeginner
Adobe Premiere ProBeginner

E-commerce & Marketplace

ShopifyExpert
Product Listing OptimizationExpert
Order ProcessingExpert
Inventory ManagementExpert
TikTok ShopIntermediate
Shopify PlusIntermediate
DropshippingIntermediate
WordPressIntermediate
Order FulfillmentIntermediate
Marketplace SEOIntermediate

Finance & Accounting

Crypto AccountingExpert
Risk ManagementExpert
QuickBooksIntermediate
Accounts Payable/ReceivableIntermediate
Tax PreparationIntermediate
SageIntermediate

Human Resources

Technical RecruitingAdvanced
RecruitmentAdvanced
TimekeepingAdvanced
Candidate SourcingAdvanced
PayrollAdvanced
HR ManagementIntermediate

Marketing & Growth

Content MarketingAdvanced
ChatGPT for MarketingAdvanced
SEO (Technical & Content)Intermediate
KlaviyoIntermediate
TikTok AdsIntermediate
LinkedIn AdsBeginner

Sales & Business Development

B2B SalesIntermediate

Software Development

C# (.NET Core)Expert
HTML5/CSS3Expert
JavaScript (ES6+)Advanced
ReactAdvanced
WixIntermediate
WordPress DeveloperIntermediate
Node.jsIntermediate
Python (Django/FastAPI)Intermediate
MySQLBeginner

Work Experience

Retail Support Specialist/Shopify Migration Support

Shopify

Mar 2022 - Mar 2024

Job Responsibilities:

I provided end-to-end support for merchants using Shopify, assisting with store setup, product management, order processing, and overall platform navigation. I handled inquiries across chat, email, and phone, ensuring timely and accurate resolutions while maintaining a high level of customer satisfaction. My responsibilities included troubleshooting technical issues, guiding merchants through the...

KlaviyoChatGPT for MarketingZendeskPhone SupportEmail SupportLive Chat SupportTechnical SupportLiveChatGoogle Sheets (Advanced)Excel (Advanced)

Virtual Technical Team Leader

Harte-Hanks

Jan 2013 - Jan 2016

Job Responsibilities:

I was responsible for handling technical support concerns for a wide range of Samsung products, including mobile phones, tablets, Chromebooks, desktops, and laptops. I assisted customers with troubleshooting hardware and software issues, resolving operating system-related concerns, and providing step-by-step guidance to ensure effective solutions. Within just three months of being hired, I consis...

Ticket ManagementLive Chat SupportTechnical SupportLiveChatGoogle Sheets (Advanced)Phone SupportEmail Support

Quick Stats

Age36 years
GenderMale
English LevelFluent
ID VerificationNot verified
Portfolio
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