Team ManagerTeam Manager

Job Responsibilities:

>FINANCIAL SERVICES ACCOUNT >MANAGED 5 TEAMS (COMPOSED OF 18-20 AGENTS PER TEAM)

Job Responsibilities:

> CLOSED COMPLEX DEALS >MANAGE JUNIOR SALES AGENTS/CLOSERS

Job Responsibilities:

>•Managed both Small and Medium Business accounts for 4 teams with 20 - 25 agents each. •Led staff meetings to delegate tasks, assign workloads, and communicate changing priorities. •Monitored team performance, providing suggestions for improvement and training programmes to increase team efficiency •Delivered quality service with a friendly and professional demeanor. •Monitored team performance,... more...

Job Responsibilities:

•Managed a team of Sales Coaches for a Sales and Tech campaign for T-Mobile. •Coached team members, performed administrative tasks, coordinated job assignments, and facilitated cross-training. Provided performance feedback and prepared reports for upper management.

Job Responsibilities:

••Lead a team of Technical Experts (Level 2) for a Google Account. •Conducted coaching, administrative tasks, coordinated job assignments, and cross-training. Provided performance feedback and prepared reports for upper management. Sykes Asia

Job Responsibilities:

Engaged in cold calling for a medical equipment account, targeting medical directors and decisionmakers. (END TO END SALES) •Managed end-to-end sales processes. •Handled escalation calls and administrative tasks as a team Subject Matter Expert (SME).

Job Responsibilities:

•Managed a team for a technical account (AT&T), supervising 15-20 employees. - 6 MONTHS (then transferred to Cigna) .Managed 25 agents for an Healthcare account - CIGNA HEALTHCARE - acquisition to claims processing •Provided coaching, performed administrative tasks, motivated team members, and offered comprehensive support