Operations ManagerOperations Manager

Key Achievements:

Serve as the primary point of contact for clients, managing relationships and ensuring high levels of satisfaction and retention Oversee client onboarding, coordinate deliverables, and ensure smooth execution of projects and services Monitor account performance, track KPIs, and provide regular reports with insights and recommendations Handle client inquiries, resolve issues or escalations promptly, and maintain clear, proactive communication Collaborate with internal teams (operations, sales, marketing) to align strategies, meet client goals, and identify growth opportunities

Key Achievements:

Drafted, reviewed, and managed franchise legal documents (FDDs, agreements, demand letters), ensuring compliance with federal and state regulations Conducted legal research, handled e-filing, renewals, and regulatory filings while maintaining accurate compliance tracking and documentation Coordinated with clients and attorneys, managed legal billing, and maintained confidential records while supporting high-volume case management and workflow efficiency

Key Achievements:

Managed day-to-day operations of a portfolio of short-term rental properties, ensuring high occupancy, revenue optimization, and guest satisfaction Oversaw property performance across multiple units, aligning operations with real estate investment goals and asset utilization Utilized real estate and property management platforms such as Airbnb, [link hidden], and channel management tools to manage listings, pricing, and availability Handled calendar synchronization, dynamic pricing strategies, and booking management to maximize occupancy and revenue Coordinated with maintenance, cleaning, and vendor teams to ensure all units were rent-ready and maintained to high standards Managed inventory of property supplies, ensuring proper forecasting, replenishment, and cost control across units Analyzed property performance metrics (occupancy rate, ADR, revenue trends) to support data-driven operational decisions Resolved guest concerns and escalations promptly, maintaining strong reviews and overall property reputation Implemented operational improvements and tracking systems to streamline workflows and increase efficiency

Key Achievements:

·Led the end-to-end onboarding process for new hires and remote teams for multiple clients. ·Ensured seamless transition from onboarding to operations, including training, documentation, and KPI alignment. ·Issued and managed Performance Improvement Plans (PIPs) during the onboarding phase. ·Acted as the main liaison between clients and talent, addressing inquiries and facilitating performance reviews. ·Delivered onboarding reports to clients and upper management, highlighting risks and recommendations. ·Monitored performance metrics and collaborated with department heads on continuous improvement strategies. ·Built and maintained strong client relationships by providing consistent updates and issue resolution. ·Conducted onboarding sessions, Q&A, and system walkthroughs to ensure new hires were operationally ready. ·Managed client expectations and provided strategic recommendations for staffing solutions.