Caroline

Virtual Assistant, Customer Support Specialist, Social Media

Caroline

300/mo
Nairobi, Kenya
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

I’m a detail-driven Virtual Assistant and Customer Care professional with a strong background in administration, finance, and client support. Over the years, I’ve built a reputation for keeping operations organized, clients happy, and teams on track. From managing schedules, data entry, and reporting to resolving customer issues with empathy and precision, I bring both structure and a human touch to every task. My expertise spans customer care, virtual assistance, data entry, schedule management...

Skills & Expertise

AI & Automation

E-commerce & Marketplace

Customer Success

Design & Creative

CanvaBeginner

Finance & Accounting

Sales & Business Development

Virtual Assistance & Admin

Work Experience

Business Administrator

Narok County Government

Feb 2022 - Aug 2025

Job Responsibilities:

• Prepare and review operational reports and schedules to establish accuracy and efficiency. • Conduct classes to educate staff members on corporate procedures. • Oversee construction and renovation projects to improve efficiency and certify that facilities meet health, environmental, and security standards and comply with government regulations. • Express ideas clearly in written and verbal corre...

Prompt EngineeringGitHub CopilotAI Safety & Alignment

Operations Administrative Assistant

Spinners Web Kenya LTD

Aug 2021 - Jan 2022

Job Responsibilities:

• Delivered end-to-end administrative and back-office support, ensuring smooth daily operations and coordination across departments. • Managed invoice processing, purchase orders, and supplier coordination while maintaining accurate financial and inventory records. • Oversaw accounts payable/receivable, monitored cash flow, and prepared books of accounts to support financial reporting. • Prepared...

Phone SupportSocial Media SupportEmail SupportBookkeeping

Administrative Assistant

Oasis Health Care LTD

Jan 2019 - Jun 2021

Job Responsibilities:

• Answered incoming calls and directed messages to the correct party. • Set up and maintained filing systems and basic databases. • Prepared miscellaneous letters, memorandums, and emails. • Used knowledge of budget and financial functions to support staff needs. • Prepared the daily sales report and the monthly, quarterly, and yearly doctor's statements. • Created spreadsheets with mathematical...

Phone SupportEmail SupportInventory ManagementBookkeepingFinancial ReportingAccount ManagementCalendar ManagementMeeting CoordinationTravel PlanningResearch & Information Gathering

Customer Care/Call Center Representative

Barclays Bank Kenya

Dec 2015 - Feb 2017

Job Responsibilities:

• Answered telephone calls and made call transfers to the appropriate departments. • Assisted in sales increment through product promotion, giving information about the products and services to customers • Provided product and service information to assist customers in decision-making. • Answered basic questions about Barclays Bank to customers. • Processing new client accounts and maintaining the...

Product DescriptionsLive Chat SupportPhone SupportEmail SupportVideo SupportTechnical SupportSocial Media SupportTicket ManagementZendeskHelp Scout

Quick Stats

Age33 years
GenderFemale
English LevelFluent
ID VerificationNot verified
Portfolio
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Certifications

Virtual Assistant Program
AI Career Essentials

Education

Bachelor's Degree

Multimedia University of Kenya

2012 - 2015