Virtual Assistant, Customer Support Specialist, Social MediaVirtual Assistant, Customer Support Specialist, Social Media
Caroline
$300
per month
($2/hour)
Profile Description
I’m a detail-driven Virtual Assistant and Customer Care professional with a strong background in administration, finance, and client support. Over the years, I’ve built a reputation for keeping operations organized, clients happy, and teams on track. From managing schedules, data entry, and reporting to resolving customer issues with empathy and precision, I bring both structure and a human touch to every task. My expertise spans customer care, virtual assistance, data entry, schedule management...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
AI & Automation
Content & Writing
E-commerce & Marketplace
Customer Success
Design & Creative
Finance & Accounting
Marketing & Growth
Sales & Business Development
Virtual Assistance & Admin
Work Experience
Business Administrator
Narok County Government
Feb 2022 - Aug 2025
Job Responsibilities:
• Prepare and review operational reports and schedules to establish accuracy and efficiency. • Conduct classes to educate staff members on corporate procedures. • Oversee construction and renovation projects to improve efficiency and certify that facilities meet health, environmental, and security standards and comply with government regulations. • Express ideas clearly in written and verbal corre...
Operations Administrative Assistant
Spinners Web Kenya LTD
Aug 2021 - Jan 2022
Job Responsibilities:
• Delivered end-to-end administrative and back-office support, ensuring smooth daily operations and coordination across departments. • Managed invoice processing, purchase orders, and supplier coordination while maintaining accurate financial and inventory records. • Oversaw accounts payable/receivable, monitored cash flow, and prepared books of accounts to support financial reporting. • Prepared...
Administrative Assistant
Oasis Health Care LTD
Jan 2019 - Jun 2021
Job Responsibilities:
• Answered incoming calls and directed messages to the correct party. • Set up and maintained filing systems and basic databases. • Prepared miscellaneous letters, memorandums, and emails. • Used knowledge of budget and financial functions to support staff needs. • Prepared the daily sales report and the monthly, quarterly, and yearly doctor's statements. • Created spreadsheets with mathematical...
Customer Care/Call Center Representative
Barclays Bank Kenya
Dec 2015 - Feb 2017
Job Responsibilities:
• Answered telephone calls and made call transfers to the appropriate departments. • Assisted in sales increment through product promotion, giving information about the products and services to customers • Provided product and service information to assist customers in decision-making. • Answered basic questions about Barclays Bank to customers. • Processing new client accounts and maintaining the...
Quick Stats
Certifications
Education
Bachelor's Degree
Multimedia University of Kenya
2012 - 2015