Project ManagerProject Manager
Andrew
ID Verified$3,000
per month
($17/hour)
Profile Description
Operations and customer service leader with over 18 years of experience in regulated, high-volume environments, including 14 years leading branch operations at Equity Bank Kenya. Expertise in enhancing operational efficiency, strengthening controls, and delivering exceptional service while managing budgets and leading diverse teams. A strategic thinker with a proven track record in stakeholder engagement, process improvement, and workforce planning, dedicated to aligning business objectives with...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
AI & Automation
Content & Writing
Customer Success
Data & Analytics
Design & Creative
E-commerce & Marketplace
Finance & Accounting
Human Resources
Sales & Business Development
Specialized Skills
Marketing & Growth
Real Estate Operations
Software Development
Virtual Assistance & Admin
Work Experience
regional cash officer
equity bank k limited
Mar 2009 - Present
Job Responsibilities:
Championed liquidity and cash management in the region. Maintained relation with the Central bank and managed repatriation and withdrawal of cash for distribution in the region. Training and development of cash handling processes and compliance to laid down processes and procedures. Led a team of 7 Cash officers in the area of management of cash and liquidity.
operations manager
equity bank k limited
Oct 2010 - Nov 2024
Job Responsibilities:
I managed operations department for various outlets in different regions. I championed AML and fraud detection and prevention while maintaining high performance in Customer service and key stakeholder relations. I managed transition of systems and processes and built high performance teams to deliver quality service and meet organizational targets. I lead teams with 40 people, leveraging on differ...
Quick Stats
Certifications
Education
Bachelor's Degree
Daystar University
2000 - 2005