Discover Full-Time Remote Professionals Worldwide

Profile Description

Results-driven Medical Billing Specialist and Customer Service Team Lead with 2+ years of experience supporting U.S. healthcare billing operations, patient accounts, claims resolution, insurance follow-up, and accounts-receivable management. Skilled in investigating billing issues, reviewing EOBs and ERAs, prioritizing aging accounts, coordinating payer follow-up, supporting corrected claims and appeals, and resolving complex patient escalations. Experienced in leading and coaching medical-billing support teams, monitoring KPIs and SLAs, improving quality performance, and maintaining accurate documentation across high-volume operations. Improved issue resolution by 25%, maintained 98% agent availability, and supported consistently strong customer-satisfaction performance. Kenya-based and available for remote work with U.S. time-zone coverage.

Top Skills

Profile Description

Detail-oriented healthcare professional with a background in nursing, communication and public relations, and over two years of customer service experience. Skilled in patient communication, medical documentation, appointment coordination, record management, stakeholder engagement, and administrative support. Strong ability to build professional relationships, maintain confidentiality, manage multiple tasks, and deliver high-quality client and patient support in fast-paced environments.

Top Skills

Profile Description

I help businesses and healthcare providers by offering reliable virtual assistant support in customer service, social media management, and medical assistance. My role includes handling customer or patient inquiries, addressing general concerns, managing the inbox and email, performing administrative tasks, and scheduling appointments. I also assist with creating infographics for advertisements and social media posts, helping businesses maintain an active and engaging online presence. Through phone and email, I ensure customers and patients receive timely assistance while supporting the business's day-to-day operations. I have good phone etiquette, am detail-oriented, and can work with minimal supervision. I am diligent, flexible, and hardworking, and I love challenges to know and learn more. I am willing and easy to be trained with a can-do attitude, and I can handle pressure in a fast-paced environment. I have a proven track record that I am reliable and capable of doing whatever is asked of me, whether it is something I have experience with or something that I need to educate myself on; it will get done, and I can work well in a team.

Top Skills

Profile Description

Detail-oriented and HIPAA-certified Medical Billing and Revenue Cycle Management (RCM) Specialist with over five years of experience in medical billing, accounts receivable, and customer support, including administrative support for a property management and insurance-focused organization. Proven ability to manage end-to-end billing processes, resolve complex claim and payment issues, ensure regulatory compliance, and provide high-level administrative and customer service support. Experienced in handling sensitive financial and client information, coordinating with multiple stakeholders, and supporting U.S.-based healthcare, insurance, and property management operations in remote work environments. Work Preferences Roles of Interest: Medical Billing Specialist, RCM Specialist, AR Specialist, Medical Virtual Assistant, Administrative or Customer Support (Healthcare, Insurance, or Property Management) Work Environment: Structured, process-driven, and compliance-focused organizations with clear workflows and expectations Management Style Preference: Supportive and communicative leadership that values accountability, accuracy, and continuous improvement Key Strengths in the Workplace: HIPAA compliance and data confidentiality Strong attention to detail and financial accuracy Independent time management in remote settings Professional communication with clients, tenants, patients, providers, and insurance representatives

Top Skills

Profile Description

I'm a results driven Virtual Assistant with 8+ years of combined experience in customer service, sales, appointment setting, lead generation, technical support, medical billing, and administrative support. Throughout my career, I've helped businesses generate qualified leads, book appointments, manage customer relationships, process medical liens and billing, and provide exceptional customer service that keeps clients coming back. I'm experienced in handling solar, real estate, home warranty, and medical campaigns, and I'm committed to being a dependable partner who communicates well, learns quickly, and consistently gets the job done. Whether you need someone to manage your CRM, schedule appointments, follow up with leads, handle customer inquiries, or support your daily operations, I'm ready to help your business grow. In addition, I am a dedicated virtual assistant who values stability, responsibility, and hard work, and I am committed to building a long term career where I can consistently contribute to your company's success. I take pride in being dependable, eager to learn, and someone you can trust to deliver quality work while growing with your team for years to come. If you're looking for a dedicated Virtual Assistant who treats your business like their own, let's connect. I'd love to discuss how I can add value to your team.

Top Skills

Profile Description

Motivated healthcare administration professional with 3 years of experience supporting clinical and operational functions in fast-paced healthcare environments. Proven ability to enhance office efficiency by streamlining workflows, improving scheduling accuracy by 25%, and maintaining 99% compliance with documentation and patient record standards. Skilled in patient relations, data management, and cross-functional coordination. Dedicated to improving organizational performance, supporting quality care delivery, and ensuring a seamless patient experience.

Top Skills

Profile Description

I help busy executives, healthcare practices and growing businesses run smoother operations saving 10+ hours per week through smart administrative systems, Healthcare workflows and AI-powered automation. EXECUTIVE & ADMINISTRATIVE SUPPORT . Calender & Inbox management, executive scheduling, travel coordination . End-of-day reports, project documentation, stakeholder communication .CRM management (Zoho, Asana, HubSpot), operations monitoring .Remote team coordination and Workflow optimizatiom MEDICAL VA & DENTAL BILLING . HIPAA- compliant patient intake, EHR/EMR management . Dental insurance verification, CDT coding, claims submissions (Primay & Secondary) . Denial management, payment reconciliation, revenue cycle support . Appointment scheduling , telehealth coordination, insurance pre-checks AI AUTOMATION & WORKFLOW BUILDING . Building AI agents and Automation workflows to eliminate repetitive tasks . Intergrating tools like Make, Zapier, n8n and open AI . Automating reprting, data piplines, client onboarding and communications DATA ANALYSIS & OPERATIONS . Data entry, cleaning, validation with 99% + accuracy . Excel, SQL, Power BI dashboards and reporting . Operations monitoring, dispatch boards, TMS/freight support TOOLS I USE DAILY Google Workspace, Microsoft Office, Asana, Zoho, EHR/EMR systems, Dispatch/TMS Boards, Wunderbuild, Buildxact, Excel, SQL, Power BI I bring 5+ years or remote experience, strong attention to detail and a proactive mindset. Whether you need someone to run your executive office, clean your billing woorkflows or build automations that save you time I deliver reliable, confidential, high-quality work Let"s talk about how I can free up your time and keep your operations running smoothly

Top Skills

Profile Description

Healthcare Operations, Medical Billing & Claims Specialist, and AI Trainer with experience supporting revenue cycle management across Kenyan and U.S. healthcare systems. Skilled in medical billing, insurance benefits verification, eligibility, prior authorization, claims processing, insurance reconciliation, and healthcare financial operations. Experienced using Kareo, Availity, and UnitedHealthcare (UHC) platforms to ensure accurate billing, timely reimbursement, and regulatory compliance. HIPAA-trained with a strong commitment to patient privacy and operational excellence. Combines analytical thinking, attention to detail, and AI training experience to improve workflows, enhance data quality, support healthcare teams, and deliver efficient, accurate, patient-centered administrative solutions.

Top Skills

Profile Description

I'm a healthcare operations professional with over a year of experience in U.S. healthcare, working across medical billing and virtual patient support. Day-to-day, that means handling claims submission, following up on denials, verifying insurance, and reviewing EOBs — plus catching and correcting coding or documentation errors so claims actually get paid instead of bouncing back and forth. I'm often the first person a provider or patient talks to when something's gone wrong with their bill or their care coordination, so I've gotten comfortable fielding calls, looking up accounts, and calmly walking people through confusing situations. I also work closely with clinical and insurance teams to sort out issues in real time, and I keep records clean and current so nothing falls through the cracks. My background as a Registered Physician Assistant in Kenya turned out to be a real asset. I can actually read and understand lab results and clinical notes, not just process them, which helps me spot where something in a patient's journey is likely to go wrong before it becomes a bigger problem. I'm also comfortable with tools like eClinicalWorks, Notion, Airtable, Slack, Google Workspace, and AI tools like Claude and ChatGPT to stay organized and efficient — and I work well independently in fast-paced, remote settings.

Top Skills

Profile Description

Detail-oriented professional with 8+ years of experience in administrative support, data entry, and healthcare billing support, including over 4 years in medical billing. Skilled in Accounts Receivable, Charge Entry, insurance verification, and maintaining accurate records with a strong focus on accuracy and quality. Recognized for maintaining [phone hidden]% data accuracy, adapting quickly to new systems, and delivering reliable support in fast-paced environments.

Top Skills

Profile Description

A medical virtual assistant with over 1 year of experience in healthcare operations. I help providers by streamlining healthcare operations, allowing them to fully focus on patient care. I have experience with patient intake and registration, insurance verification and eligibility check, patient communication, and EHR documentation. I have worked with Simple Practice, DrChrono, and Optimantra EHR systems, and I bring experience working in ICT support, which has equipped me with invaluable technical skills and skills in maintaining privacy and security.

Top Skills

Profile Description

I'm experienced customer care and patient coordinator professional with over 10 years of expertise in healthcare administration, operations management. Proficient in streamlining business operations and managing high-volume patient interactions, including scheduling, billing, and insurance coordination. Certified in HIPAA compliance and Medical Billing and Coding, with specialized training from the African Leadership Academy (ALX) in administrative support and digital tools. I demonstrates strong problem-solving abilities and a commitment to maintaining operational efficiency and high patient satisfaction.

Top Skills

Profile Description

I am an Administrative Operations Specialist transitioning into healthcare administration, bringing over 10 years of experience in hospitality, client support, operations, and administrative coordination. My background has strengthened my transferable skills in customer service, scheduling, stakeholder communication, problem solving, multitasking, and delivering high quality support in fast paced environments while consistently creating exceptional client experiences. Recently, I completed Medical Virtual Assistant training and HIPAA compliance certification, expanding my expertise in healthcare administration, patient support, telehealth coordination, insurance verification, appointment scheduling, and medical office workflows. Through hands on portfolio projects, I have developed practical experience in patient intake, healthcare documentation, follow-up management, and workflow optimization. I am passionate about combining my hospitality service mindset with healthcare administrative skills to provide compassionate, organized, and efficient support to providers, healthcare teams, and patients. My experience spans patient coordination, calendar and inbox management, administrative support, CRM systems, and HIPAA compliant workflow processes that contribute to smooth healthcare operations and positive patient experiences. What sets me apart is my ability to align organizational goals with patient and client needs, ensuring every interaction drives measurable success. If you're looking for someone who combines compassionate service with organized, data driven support to elevate patient experiences and strengthen healthcare operations, let’s connect and explore how I can add value to your team.

Top Skills

Profile Description

Organized and analytical professional with a background in accounts receivable, medical billing, and financial reconciliation. Seeking to apply skills in claim management, payment posting and adjustments and dispute resolution while growing in a healthcare organization.

Top Skills

Profile Description

Certified Medical Virtual Assistant with hands-on training in patient scheduling, appointment coordination, EHR/EMR documentation, medical terminology, HIPAA principles, and patient communication. Brings strong customer service and administrative experience, with a proven ability to maintain accurate records, manage high-volume inquiries, and provide professional, compassionate support in remote healthcare environments.

Top Skills

Profile Description

As a medical physician assistant with experience in both private and public hospitals, I possess the clinical expertise needed to provide top-notch medical care to patients. My comprehensive understanding of medical procedures, diagnoses, and prescriptions, coupled with my exceptional communication skills ensures that patients receive the highest level of care. I currently work with BLI Emory Hospital Kahawa as a medical physician assistant - roles that have afforded me opportunities to sharpen my clinical and interpersonal skills while providing care to a diverse group of patients. My experience working in both public and private hospitals has enabled me to deal with an extensive range of patients and medical conditions gaining me some of the critical clinical competencies. My interpersonal skills and the ability to work as part of a team has provided tangible results in administering medical care while upholding the dignity and confidentiality of patients. Beyond my clinical experience, I am currently pursuing a bachelor's degree in Health Systems Management, which equips me with the managerial knowledge and skills to pursue innovative approaches to healthcare delivery. and also with the skillls and shourt couse ;n free lancing for virtual assistant and my unique blend of clinical expertise and management skills, I am confident that I can provide invaluable insights and outstanding care to hospitals and NGOs seeking to hire a medical physician sistant,medical virtual assistant and a virtua; assistant

Top Skills

Profile Description

I am a multidisciplinary professional combining experience as a full stack developer, digital health officer, and registered clinical officer, with an MBA in Artificial Intelligence and Machine Learning and formal training in Good Clinical Practice (GCP). Skilled in designing and implementing secure, scalable digital health and clinical data systems that align with regulatory and ethical standards. Brings strong technical expertise, clinical insight, and data-driven decision-making to bridge healthcare delivery, research, and technology, with a focus on building compliant, user-centered, and high-impact digital solutions.

Top Skills

Profile Description

Detail-oriented Healthcare Administrative Professional with over 3 years of experience supporting patient care coordination, medical records management, scheduling, and healthcare operations. Skilled in maintaining accurate EHR/EMR documentation, verifying patient demographics and insurance information, coordinating referrals and follow-ups, and facilitating communication between patients, healthcare providers, and medical billing facilities. Proficient in HIPAA-compliant handling of confidential patient information and experienced in managing high-volume administrative tasks with accuracy and efficienc

Top Skills

Profile Description

My experience in Virtual Assistant is Medical Biller. Claim status, follow up AR, Calling for denial reason and submitting claims. Accounting Staff my task is Bank reconciliation, daily bank balance, input journal entry, data entry works and accounts payable. For HR and Payroll helping applicants for processing of requirements, onboarding, recruitment and end to end payroll processing.

Top Skills

Profile Description

Healthcare Virtual Assistant with 4+ years of U.S. healthcare operations experience at Optum, supporting clinical and administrative workflows involving EMR/EHR documentation, medical records, healthcare correspondence, and complex case processing. I have handled 40–60 inpatient cases daily, reviewing documentation and case information to support accurate determinations while maintaining HIPAA-compliant processes. My background also includes 8+ years of combined BPO, customer service, data entry, and administrative experience. I’m experienced in remote healthcare operations and comfortable working with EMR/EHR systems, QIO websites, Acentra, Livanta, Microsoft Office, Google Workspace, email, fax workflows, and case-management platforms. My work has involved reviewing and validating documentation, processing healthcare requests, managing medical records, coordinating fax and email communications, and handling sensitive patient information with accuracy and attention to established workflows. I’m seeking a remote Healthcare Virtual Assistant, Medical Administrative Assistant, Medical Records Specialist, or Healthcare Operations Support role where I can take on back-office responsibilities and help U.S. healthcare teams keep their documentation, records, faxes, emails, and case workflows organized and moving efficiently. If your team needs reliable remote support for day-to-day healthcare administrative work, I’d be glad to connect and discuss how I can help.

Top Skills