Medical Virtual assistant/ Customer support RepresentativeMedical Virtual assistant/ Customer support Representative
Everlyne
ID Verified$1,800
per month
($10/hour)
Profile Description
Medical Virtual Assistant with 4+ years of experience supporting U.S.-based healthcare providers with patient communication, scheduling, insurance verification, prior authorizations, referrals, prescription refill requests, documentation, and day-to-day practice administration. I bring a strong background in mental health and behavioral healthcare, along with experience supporting fast-paced clinical environments while maintaining professionalism, accuracy, confidentiality, and HIPAA compliance....
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
AI & Automation
Customer Success
E-commerce & Marketplace
Virtual Assistance & Admin
Marketing & Growth
Data & Analytics
Design & Creative
Finance & Accounting
Real Estate Operations
Sales & Business Development
Software Development
Specialized Skills
Work Experience
Medical virtual assistant
Equanimity Integrated Behavioral Health and Wellness.
Nov 2023 - Jun 2026
Job Responsibilities:
-Handled patient communication through phone calls, emails, and messages while providing professional and compassionate support. -Verified insurance benefits, assisting with claims processing, and following up on billing or authorization issues. -Checked faxes and distribute to appropriate persons (referrals and medical records request) -Coordinated messages between patients and providers through...
Medical Virtual Assistant
KindCare Primary Care Practice
Sep 2021 - Sep 2023
Job Responsibilities:
• Provided administrative support to healthcare professionals and medical staff. • Scheduled and managed patient appointments, including follow-ups and cancellations. • Prepared and maintaining accurate patient records and medical documentation. • Handled inbound and outbound communications efficiently via phone, email, and other channels. • Organized and managed the office filing system for seaml...
Customer support representative
Influx
Mar 2019 - Dec 2020
Job Responsibilities:
• Responded to customer inquiries across email and chat through Gorgias, maintaining a warm and elevated tone consistent with a luxury brand • Owned the resolution of order issues, returns, exchanges, and general product questions from start to finish • Delivered warm, accurate, brand-consistent customer service across phone, email, and chat channels. • Managed complex order issues and account de...
Quick Stats
Certifications
Education
Bachelor's Degree
Kenyatta University
2019 - 2023
Bachelor's Degree
Kenyatta University
2019 - 2023