Medical Virtual assistantMedical Virtual assistant

Key Achievements:

Handled patient communication through phone calls, emails, and messages while providing professional and compassionate support.  Verified insurance benefits, assisting with claims processing, and following up on billing or authorization issues.  Checked faxes and distribute to appropriate persons (referrals and medical records request)  Coordinated messages between patients and providers through EClinicalWorks encounters. Patient encounters need to be responded to within 24 hours of receiving messages.  Scheduled patients when necessary, including new patient appointments and follow ups.  Prior Authorization management including receiving, completing and submitting prior authorizations in a timely manner.  Managed prescription refills and lab orders  Maintained and updated patient records in EHR systems such as SimplePractice, Optimantra, eClinicalworks, Ringcentral, Zendesk, Freshdesk while ensuring accuracy and confidentiality.  Sent intake forms, organizing medical documentation, and supporting providers with administrative and clinical coordination tasks.  Assisted with general office operations such as email management, data entry, reporting, and coordinating communication between patients, providers, and other healthcare professionals