Joan

Medical Virtual Assistant

Joan

ID Verified
1,400/mo
Imus City, Cavite, Philippines
Looking for Full-time
8 hours/day
Availability: US timezone

Profile Description

Experienced Medical Virtual Assistant and Medical Billing Specialist with over 12 years of healthcare administration experience in hospital and virtual settings. Currently supporting a New Mexico USA –based healthcare practice, providing medical billing, clinical documentation, patient coordination, referral management, and administrative support while ensuring accuracy, HIPAA compliance, and efficient daily operations. Highly organized, detail-oriented, and adaptable with a proven ability to su...

Skills & Expertise

Data & Analytics

AI & Automation

SoraBeginner

Content & Writing

Customer Success

E-commerce & Marketplace

Finance & Accounting

BookkeepingBeginner

Work Experience

Medical Virtual Assistant

Southwest Myofunctional therapy Clinic

Sep 2025 - Present

Job Responsibilities:

I provide comprehensive administrative and clinical support to ensure smooth daily operations. My responsibilities include medical billing, charge entry, medical transcription, accurate clinical documentation, patient record management, referral processing, scheduling, and ongoing patient and provider communication using secure digital platforms such as Google Drive and EMR Breath Insight. I consi...

Google Sheets (Advanced)Live Chat SupportPhone SupportVideo SupportEmail Support

Administrative Assistant

Municipality of Kawit Cavite

Jul 2023 - Aug 2025

Job Responsibilities:

I manage daily office operations, schedule appointments, handle correspondence, and maintain records. I serve as a liaison between the Mayor’s office, government agencies, and the public, assisting with event coordination, community engagement, and interdepartmental communication. Additionally, I support financial and budgetary tasks, ensure compliance with government policies, and maintain confid...

Google Sheets (Advanced)Phone SupportVideo SupportLive Chat SupportEmail Support

Administrative Assistant

City Government of Imus

Jun 2022 - Jul 2023

Job Responsibilities:

I manage the procurement process by processing Purchase Requests (PRs) and Purchase Orders (POs), ensuring accuracy and timely approvals. I coordinate with suppliers on pricing, quantities, and delivery schedules while maintaining organized records in Excel and Google Drive. Additionally, I handle document encoding, transmission, and follow-ups with the City Administration, Budget Department, and...

Phone SupportBookkeepingEmail SupportScriptwriting

Medical Administrative Assistant

Specialized Medical Center Hospital, Riyadh Saudi Arabia

Mar 2007 - Mar 2015

Job Responsibilities:

I handle the submission and receipt of medical claims and UCAF forms for outpatient care, medical admissions, and surgeries. I monitor the room and board status of admitted patients, ensuring that extensions of days and additional services receive proper insurance approval. I follow up on medical approval requests, coordinating with doctors for necessary reports and justifications. Additionally, I...

Google Sheets (Advanced)Excel (Advanced)Email SupportPhone SupportLive Chat SupportBookkeeping

Medical Biller

Kingdom Hospital, Riyadh Saudi Arabia

Mar 2008 - Mar 2015

Job Responsibilities:

I specialize in interpreting insurance policies, determining coverage, and ensuring accurate billing and coding. I manage patient records, process medical requests for outpatient, inpatient, and surgical approvals, and communicate with insurance companies sending authorization approval through Insurance portals or manual fax. I also handle package deal pricing, CPT code verification, and apply co-...

Google Sheets (Advanced)Excel (Advanced)Email SupportPhone SupportBookkeeping

Medical Biller

Dallah Hospital, Riyadh Saudi Arabia

Sep 2003 - Mar 2006

Job Responsibilities:

I validate medical claims to ensure accuracy before submission to insurance companies. I review claims for completeness, maintain detailed records, and follow up on pending cases. I also examine medical approval requests from hospital clinics, coordinating with insurance providers and requesting necessary medical reports or justifications from the treating doctor for the assurance of the approval...

Email SupportGoogle Sheets (Advanced)Excel (Advanced)BookkeepingPhone Support

Quick Stats

Age44 years
GenderFemale
English LevelFluent
ID VerificationVerified
Portfolio
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