Winnie

Virtual Assistant

Winnie

ID Verified
2,000/mo
Nairobi, Kenya
Looking for Full-time
8 hours/day
Availability: US / EU timezone

Profile Description

Virtual Assistant and Customer Experience Specialist with over 7 years of experience supporting executives, managing client relationships, and streamlining service delivery across legal, healthcare, and pharmaceutical sectors. Proficient in email and calendar management, CRM systems, client onboarding, and data tracking, including Salesforce, Asana, Power BI, and G-Suite. Enthusiastic about providing seamless support that empowers teams, builds trust, and enhances client retention.

Skills & Expertise

Virtual Assistance & Admin

Content & Writing

Customer Success

LiveChatIntermediate
Technical SupportIntermediate
Lead ManagementIntermediate
ZendeskBeginner
FreshdeskBeginner
IntercomBeginner
Help ScoutBeginner

Work Experience

Administrative Virtual Assistant

MAC LAW

Mar 2025 - Aug 2025

Job Responsibilities:

• Responded to 50+ client emails weekly, providing timely updates and resolving inquiries with a 95% satisfaction rate, helping maintain strong attorney-client relationships. • Managed calendars, scheduled over 100 appointments and court dates, and sent automated reminders, reducing missed meetings by 30% and improving workflow efficiency. • Maintained and organized 200+ active client case files,...

Calendar ManagementTravel PlanningData EntryExecutive Assistant ServicesEmail ManagementDocument ManagementMeeting CoordinationPersonal Assistant ServicesPhone SupportSocial Media Support

Virtual Assistant

The Mfon Akpan

Sep 2024 - Feb 2025

Job Responsibilities:

• Responded to 100+ weekly inquiries via email and social platforms, delivering timely and empathetic support that improved audience satisfaction by 30%. • Supported email marketing efforts by drafting content, maintaining contact databases, and monitoring campaign metrics, contributing to a 25% increase in engagement. • Onboarded new students through personalized walkthroughs, improving setup com...

Live Chat SupportSocial Media SupportEmail SupportPhone SupportEmail ManagementDocument ManagementMeeting CoordinationPersonal Assistant ServicesCalendar ManagementTravel Planning

Medical Sales Support Representative

Prisma Pharmaceuticals

Dec 2017 - Aug 2024

Job Responsibilities:

• Handled 100+ customer inquiries weekly via email and phone, resolving order issues and ensuring a 95% satisfaction rate through timely and personalized support. • Processed and tracked customer orders from placement to delivery, reducing delays by 30% and improving overall delivery timelines. • Provided proactive after-sales support, including follow-ups and delivery confirmations, which contrib...

Data EntryEmail ManagementLive Chat SupportTicket ManagementPhone SupportEmail SupportLead ManagementLiveChat

Customer Support Officer

KAM Pharmacy & Diabetic Centre

Jul 2015 - Nov 2017

Job Responsibilities:

• Managed customer inquiries, ensuring timely resolution and maintaining high service standards in a fast-paced environment. • Assisted in inventory management and order fulfillment, reducing wait times and improving customer satisfaction. • Ensured accurate record-keeping and updated patient information, contributing to smooth service delivery and effective follow-ups. • Supported sales teams by...

Phone SupportTicket ManagementLive Chat SupportLiveChatDocument ManagementData EntryEmail ManagementMeeting CoordinationResearch & Information Gathering

Quick Stats

Age39 years
GenderFemale
English LevelFluent
ID VerificationVerified
Portfolio
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Certifications

ALX Virtual Assistant

Education

Master's Degree

Moi University

2013 - 2019

Bachelor's Degree

University Of Eastern Africa Baraton

2007 - 2010