Virtual AssistantVirtual Assistant
Winnie
ID Verified$2,000
per month
($11/hour)
Profile Description
Virtual Assistant and Customer Experience Specialist with over 7 years of experience supporting executives, managing client relationships, and streamlining service delivery across legal, healthcare, and pharmaceutical sectors. Proficient in email and calendar management, CRM systems, client onboarding, and data tracking, including Salesforce, Asana, Power BI, and G-Suite. Enthusiastic about providing seamless support that empowers teams, builds trust, and enhances client retention.
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Virtual Assistance & Admin
Content & Writing
Customer Success
Work Experience
Administrative Virtual Assistant
MAC LAW
Mar 2025 - Aug 2025
Job Responsibilities:
• Responded to 50+ client emails weekly, providing timely updates and resolving inquiries with a 95% satisfaction rate, helping maintain strong attorney-client relationships. • Managed calendars, scheduled over 100 appointments and court dates, and sent automated reminders, reducing missed meetings by 30% and improving workflow efficiency. • Maintained and organized 200+ active client case files,...
Virtual Assistant
The Mfon Akpan
Sep 2024 - Feb 2025
Job Responsibilities:
• Responded to 100+ weekly inquiries via email and social platforms, delivering timely and empathetic support that improved audience satisfaction by 30%. • Supported email marketing efforts by drafting content, maintaining contact databases, and monitoring campaign metrics, contributing to a 25% increase in engagement. • Onboarded new students through personalized walkthroughs, improving setup com...
Medical Sales Support Representative
Prisma Pharmaceuticals
Dec 2017 - Aug 2024
Job Responsibilities:
• Handled 100+ customer inquiries weekly via email and phone, resolving order issues and ensuring a 95% satisfaction rate through timely and personalized support. • Processed and tracked customer orders from placement to delivery, reducing delays by 30% and improving overall delivery timelines. • Provided proactive after-sales support, including follow-ups and delivery confirmations, which contrib...
Customer Support Officer
KAM Pharmacy & Diabetic Centre
Jul 2015 - Nov 2017
Job Responsibilities:
• Managed customer inquiries, ensuring timely resolution and maintaining high service standards in a fast-paced environment. • Assisted in inventory management and order fulfillment, reducing wait times and improving customer satisfaction. • Ensured accurate record-keeping and updated patient information, contributing to smooth service delivery and effective follow-ups. • Supported sales teams by...
Quick Stats
Certifications
Education
Master's Degree
Moi University
2013 - 2019
Bachelor's Degree
University Of Eastern Africa Baraton
2007 - 2010