Medical Virtual assistantMedical Virtual assistant

Key Achievements:

Managed daily patient appointments and coordinated provider calendars to optimize clinic workflows and minimize scheduling gaps. • Acted as a professional point of contact for virtual administrative support, handling sensitive patient demographics and routine follow-ups with high discretion. • Utilized Practice Fusion EHR and Office Ally platforms to process and follow up on billing claims for over 50 patients weekly. • Conducted rigorous insurance verification and prior authorizations for 100+ claims monthly, securing a 98% reimbursement rate and maintaining documentation compliance.

Key Achievements:

• Facilitated remote administrative coordination between patients and clinical staff, managing email correspondence, scheduling, and patient intake details. • Executed accurate data entry and updated electronic medical records daily within Practice Fusion EHR and Office Ally. • Handled the full lifecycle of medical billing claims, reducing billing errors by 15% through a meticulous review of ICD-10-CM and CPT coding. • Maintained strict HIPAA-compliant protocols when processing sensitive medical and billing documentation.

Key Achievements:

• Maintained accurate, up-to-date patient information within Health Information Management Systems (HIMS) to support swift clinical reporting and billing. • Scheduled follow-ups and coordinated closely with multidisciplinary medical teams to streamline documentation and discharge processes. • Managed administrative tasks for weekly documentation audits, ensuring accuracy and regulatory adherence across the department.