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Profile Summary Outbound Cold Calling Specialist (New Leads & Proposal Closures) | Customer Support & Technical Support | Shopify E-Commerce | HubSpot and Leap CRM | Senior QA Evaluator | 8+ Years of Experience I am a results-driven Outbound Cold Calling Specialist with over 8 years of experience and a proven track record of closing proposal leads and converting them into sales. Skilled in lead generation, high-volume outbound calling, and consistent follow-ups that drive revenue and results. I have a strong background in customer service, technical support, and quality assurance within the e-commerce and SaaS industries. Experienced in nurturing new leads, overcoming objections, and closing deals. Proficient in Leap, Shopify, and HubSpot CRM for pipeline management, tracking interactions, and optimizing workflows. I also bring expertise in customer experience, QA evaluation, and trust & safety, ensuring high service quality and client satisfaction. Proven track record of increasing conversion rates, improving CSAT, and supporting team performance in both startup and high-volume environments. Reliable, detail-oriented, and focused on delivering measurable results. Core Areas of Expertise Outbound & Inbound Sales, Appointment Setting, Lead Generation, Lead Follow-Up, Cold Calling, CRM Management, Customer Service, Objection Handling, Closing, and Technical Support. Multichannel Customer Support (Email, Chat, Voice, Social Media) Shopify E-Commerce Support (Orders, Refunds, Store Setup, App Integrations) HubSpot and Leap CRM (Ticket Management, Workflow Optimization, Customer Tracking) Technical Troubleshooting (Web Platforms, User Issues, 3rd-Party Tools) Quality Assurance (QA Audits, Feedback Loops, Coaching & Calibration) Senior QA Evaluator (Agent Reviews, Root Cause Analysis, Quality Metrics) Trust & Safety / Content Moderation (Policy Enforcement, UGC Monitoring) E-Commerce Customer Experience (CX Strategy, Retention, Escalations) Tools & Technologies Leap CRM Shopify HubSpot Outlook MS Teams Zoom Microsoft Excel, Word, and PowerPoint Canva Google Workspace Salesforce Service QA Scorecards Call/Chat Monitoring Tools Knowledge Base Systems Key Achievements Built and managed a consistent outbound sales pipeline, generating qualified leads, setting appointments, and successfully closing proposals through effective follow-ups and strong objection handling. Led multiple QA initiatives that significantly improved agent performance and overall customer satisfaction Resolved complex support cases involving Shopify backend configurations and third-party app integrations Improved CSAT and average resolution time through proactive issue handling and real-time coaching Acted as the point of contact between operations and training to ensure alignment with SOPs and process updates

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I’m a Sales Development Representative / Business Development Representative and Appointment Setter with 13+ years of experience in sales, lead generation, customer support, and remote business development. My experience includes cold calling, outbound prospecting, lead qualification, appointment setting, pipeline development, and CRM management. I’ve supported clients in real estate, digital marketing, CCTV services, medical staffing, and final expense, while also using tools such as LinkedIn Sales Navigator, Pipedrive, LinkMatch, and [link hidden]. I also have experience working with international clients remotely and was promoted to Team Leader for consistent performance.

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Dynamic and results-driven Business Management professional with experience in sales, marketing, administration, compliance, office coordination, human resources support, and customer relationship management. Skilled in achieving sales targets, coordinating daily operations, maintaining accurate records, preparing reports, supporting teams, and building strong client relationships. Proficient in Microsoft Office, Google Workspace, CRM systems, and digital communication tools, with strong organizational, communication, problem-solving, and time-management skills. Adaptable, self-motivated, and able to work independently or collaboratively in fast-paced corporate environments, including remote settings.

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Results-driven Sales and Business Development professional with 5+ years of B2B experience in technical sales, lead generation, account management, and strategic partnerships. Proven record of driving revenue growth, developing new business opportunities, managing customer relationships, and converting technical solutions into commercial value. Skilled in prospecting, consultative selling, negotiations, CRM management, proposal development, and customer retention. Achieved 30% sales growth while expanding strategic networks across Africa remotely. Seeking a Sales, Business Development, Sales Engineer, or Account Executive role focused on revenue growth and customer acquisition.

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Results-driven E-commerce Meta Ads Manager with 5 years of experience in planning, managing, and optimizing Facebook and Instagram ad campaigns to drive online sales, increase conversions, and maximize ROAS. Experienced in audience targeting, retargeting, creative testing, sales funnel optimization, and campaign performance analysis. Specializing in GoHighLevel (GHL), AI chatbot automation, and marketing automation workflows to streamline lead management, automate customer interactions, recover potential lost sales, and improve customer engagement. Focused on combining data-driven advertising strategies with AI-powered automation to scale e-commerce businesses, boost revenue, and achieve sustainable growth.

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Results-driven sales and business development professional with proven experience spanning revenue growth, B2B and B2C sales, market development, strategic partnerships, client acquisition, and relationship management. Currently serving as Sales Lead at the International School of Advertising (ISA), leading sales activities across professional certification, academy, and corporate training programs. Responsible for driving sales strategy, pipeline development, team leadership, enrollment growth, corporate client acquisition, and strategic partnerships with industry bodies, universities, and professional organizations. Previously, as Sales and Marketing Executive at The Impala Book Agencies, delivered measurable commercial growth, increasing annual sales from KES 4 million to KES 10 million (150% growth over three years) and expanding into three high-value market segments. Maintained an 80%+ repeat business rate while achieving 100% on-time delivery. Combines commercial strategy with hands-on experience in lead generation, client relationship management, market expansion, brand positioning, sales conversion, and cross-functional team leadership. Holds a Bachelor of Commerce in Marketing from Mount Kenya University and a CIM Level 4 Certificate from Simon Page College of Marketing.

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With experience in operations management, business process optimization, lead generation, and client communication, I have developed the organizational skills, attention to detail, and proactive mindset needed to support a fast-paced acquisitions team. In my previous role as an Operations Manager at ClearVision Realty, I oversaw daily business operations, managed workflows, coordinated with multiple stakeholders, and ensured that critical tasks and communications were completed efficiently. More recently, as a Virtual Assistant and Social Media Manager supporting a real estate investor, I have gained experience in market research, lead generation, CRM management, and maintaining organized systems while working remotely. These experiences have strengthened my ability to manage high volumes of information, prioritize competing tasks, and consistently meet deadlines. What excites me most about this opportunity is the chance to work directly with business acquisitions. I enjoy researching opportunities, organizing complex information, building professional relationships, and ensuring that no detail is overlooked. While my background is not exclusively in M&A, I am a fast learner with strong analytical skills and enough financial understanding to evaluate opportunities at a high level. I am eager to deepen my knowledge of acquisitions while contributing immediately through disciplined execution and dependable support.

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Customer-focused professional skilled in communication, problem-solving, and delivering excellent service.

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Experienced BPO professional turned remote specialist with over a decade of experience across customer service, e-commerce support, and logistics. Proven track record transitioning from high-volume customer support and tech troubleshooting into freight brokerage, where I focus on carrier sourcing, real-time shipment tracking, and rate negotiation. Reliable multitasker skilled in handling omnichannel communications and navigating complex digital tools to keep daily operations running smoothly.

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I am a motivated and adaptable professional with experience in cold calling, appointment setting, lead generation, and client communication. I am comfortable working in remote environments and enjoy roles that involve building relationships, solving problems, and helping businesses grow. I work best in a structured and goal-oriented environment where communication, accountability, and teamwork are valued. I am highly organized, dependable, and able to work independently with minimal supervision. I am also open to feedback and continuously look for ways to improve my skills and performance. My strengths include communication, persistence, time management, and the ability to stay calm and professional during conversations with clients and prospects. I am eager to continue growing professionally and contribute positively to a company's success.

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Results-driven Sales Development Representative and Virtual Assistant with 10+ years of experience in sales, lead generation, cold calling, and appointment setting. Handled 500+ leads daily, achieved 70% monthly lead conversion, and consistently exceeded sales targets. Proficient in HubSpot, Salesforce, [link hidden], and LinkedIn Sales Navigator, with strong skills in prospecting, CRM management, and building qualified sales pipelines to drive business growth

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I have a strong background in sales, customer service, lead generation, and client communication. My experience at Telepros Inc. strengthened my skills in cold calling, handling objections, building relationships, and closing sales, eventually earning me a promotion to Senior Sales Representative. My experience at Stellar also helped me develop strong organizational and administrative skills. What makes me a great hire is my ability to communicate confidently, adapt quickly, and deliver results. I'm hardworking, self-motivated, and comfortable working independently or with a team. I take pride in my work and always strive to exceed expectations.

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Customer-focused BPO professional with 6+ years of experience in customer service, technical support, billing & collections, sales, retention, and travel reservations. Skilled in resolving complex issues, exceeding KPIs, and delivering exceptional customer experiences in high-volume environments.

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I am a results-driven Business Development professional with over 13 years of experience in business growth, sales, marketing, customer relationship management, credit management, and team leadership. I have a proven track record of generating revenue, developing strategic partnerships, converting leads into long-term clients, and driving customer retention. My key strengths include business development, B2B sales, lead generation, client acquisition, negotiation, account management, market research, relationship building, pipeline management, and team leadership. I am highly customer-focused, commercially minded, proactive, and comfortable working independently or as part of a team. I thrive in fast-paced, growth-oriented environments where I can use my experience to identify opportunities, build strong client relationships, and deliver measurable results. I am particularly interested in remote, hybrid, and international opportunities where I can contribute to business growth while continuing to develop professionally. I am a strong communicator, fluent in English, Kiswahili, with basic French and German, and I bring a combination of strategic thinking, resilience, professionalism, and a strong drive to achieve results. I believe I would be a great hire because I don't just manage relationships, I turn opportunities into revenue and build partnerships that create lasting business value.

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Versatile professional with a strong background in teaching, agriculture, landscaping, customer service, and administrative support. A graduate of Bachelor of Secondary Education majoring in Agriculture, with extensive experience in both classroom instruction and practical farm management. Skilled in creating engaging learning environments, supporting diverse learners, and promoting cultural awareness. Experienced in farming and landscaping practices, combining hands-on knowledge with sustainable approaches. Proven expertise in customer service through BPO roles, consistently exceeding performance metrics by resolving concerns with empathy and professionalism. Developed strong communication, multitasking, and problem-solving skills while managing high-pressure situations. As a virtual assistant, adept in administrative tasks, scheduling, client communication, and data management, ensuring smooth operations for businesses and individuals. Recognized for adaptability, dedication, and a passion for continuous learning. Able to thrive in diverse work environments while bringing a strong work ethic, teamwork, and commitment to delivering high-quality results.

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If you're looking for a Virtual Assistant who genuinely cares about your business, I'd love the opportunity to help. Hi! I'm Jean Ronna Palacio, a General Virtual Assistant | Executive Assistant | Social Media Manager | Logistics Coordinator | Appointment Setter | Customer Support Specialist dedicated to helping business owners save time, stay organized, and focus on what they do best.I understand that running a business comes with countless responsibilities. My goal is to take some of those off your plate so you can focus on growing your business with confidence. Here's how I can help: - Email & Calendar Management - Administrative Support - Social Media Management - Customer Support - Data Entry, Research & Other Administrative Tasks - Marketing - Business Success Tools I'm familiar with: - Google Workspace - Microsoft Office - Canva - Salesforce - Monday. com - Jazz HR - GoHighLevel - ZOHO CRM - Shopify - CRM Here's what you can expect from me: - Reliable - Great Communication Skills - Strong attention to detail - Fast learner and resourceful - Organized and dependable - Someone who takes initiative and looks for ways to help your business grow. I may not know everything, but I promise to show up every day ready to learn, communicate, and give my best. I believe trust is built through consistency, honesty, and quality work. If you're looking for a Virtual Assistant who's committed to helping your business succeed, I'd be honored to be part of your team. Thank you for taking the time to visit my profile. I hope to hear from you soon!

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Results-driven professional with over 11 years of experience in customer service, banking support, sales, lead generation and appointment setting. Skilled in resolving customer queries, handling disputes, building client relationships and using CRM platforms such as Salesforce and Microsoft Dynamics. Adaptable, detail-oriented and committed to delivering quality results. Currently completing a Higher Certificate in Law through UNISA, with 9 of 10 modules passed. Eager to grow into customer success, business operations and leadership roles.

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Detail-driven Virtual Assistant and Bookkeeper with over 3 years of hands-on experience managing financial operations and digital marketing support. Highly skilled in QuickBooks Online and Protractor, delivering accurate transaction categorization, bank reconciliations, and comprehensive financial reports (P&L and Balance Sheet). Known for exceptional precision, adaptability, and the ability to keep businesses organized, efficient, and financially structured.

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m a sales and business development professional with hands-on experience building relationships, growing accounts, and driving business in fast-paced environments, especially within the HORECA industry. My background has taught me that sales is not just about closing deals — it’s about understanding people, solving problems, and creating trust that lasts. Over the years, I’ve developed strong skills in customer relationship management, business growth strategy, client retention, negotiations, training, and team support. I’m comfortable working directly with customers, identifying opportunities, and turning conversations into long-term partnerships. I also enjoy mentoring and coaching others, especially in sales processes and customer engagement. What makes me a great hire is the balance between professionalism and human connection. I bring energy, adaptability, and initiative into every role I take on. I can work independently, communicate confidently with different types of people, and stay calm under pressure. I’m also naturally curious and growth-oriented, always looking for smarter ways to improve results, strengthen relationships, and add value to a business. Beyond the numbers and targets, I’m someone who genuinely enjoys helping businesses grow and helping people feel understood. That combination of commercial thinking and people skills is what sets me apart.

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I am a versatile virtual assistant and business support professional with experience in web research, lead generation, data entry, contact research, administrative support, marketing, and business operations. My background includes researching real estate opportunities, building targeted prospect lists, verifying information, supporting recruitment research projects, and managing day-to-day café operations and digital marketing. I currently support business development through B2B prospect research, decision-maker identification, lead qualification, and pipeline organization. I also serve as Chairperson of the Coffee Industry Sector at the Davao del Sur Chamber of Commerce, supporting collaboration and initiatives within the local coffee industry. I am comfortable working with Google Workspace, Microsoft Excel, Canva, CapCut, and online research platforms. I value accuracy, organized workflows, clear communication, and reliable delivery. I am seeking remote opportunities where I can contribute my research, administrative, marketing, and business development skills while continuing to grow professionally.

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