Banking Customer Service Agent

Tshobotsi

1,700/mo
johannesburg, Gauteng, South Africa
Looking for Full-time
10 hours/day
Availability: US / EU / Asia timezone

Profile Description

Results-driven professional with over 11 years of experience in customer service, banking support, sales, lead generation and appointment setting. Skilled in resolving customer queries, handling disputes, building client relationships and using CRM platforms such as Salesforce and Microsoft Dynamics. Adaptable, detail-oriented and committed to delivering quality results. Currently completing a Higher Certificate in Law through UNISA, with 9 of 10 modules passed. Eager to grow into customer succe...

Top Skills

B2C Sales · 7 yearsCold Calling · 7 yearsLead Generation · 7 yearsNegotiation · 7 yearsSales Presentations · 7 years

Skills & Expertise

Customer Success

Live Chat SupportAdvanced
Email SupportAdvanced
LiveChatAdvanced
Customer.ioAdvanced
Technical SupportIntermediate
Lead ManagementIntermediate
Social Media SupportIntermediate
IntercomIntermediate
ZendeskIntermediate
Ticket ManagementBeginner

Data & Analytics

TableauAdvanced
Excel (Advanced)Intermediate
Google Sheets (Advanced)Intermediate

Design & Creative

Adobe XDIntermediate
CanvaIntermediate

Sales & Business Development

B2C SalesExpert
Cold CallingExpert
NegotiationExpert
Sales PresentationsExpert
Warm Outreach & Appointment SettingExpert
Lead GenerationExpert
Sales Funnel ManagementAdvanced
SalesforceAdvanced
Cold Email OutreachIntermediate
ZoomInfoIntermediate
Account ManagementIntermediate
B2B SalesBeginner

Specialized Skills

Legal ResearchIntermediate
Performance ManagementIntermediate

Virtual Assistance & Admin

Research & Information GatheringIntermediate
Document ManagementIntermediate

Quick Stats

Age31 years
English LevelConversational
Other Languages
ZuluConversational
XhosaConversational
ID VerificationNot verified

Certifications

National Senior Certificate
Higher Certificate In Law