Customer Service RepresentativeCustomer Service Representative
Nichol
ID Verified$800
per month
($5/hour)
Profile Description
Customer-focused BPO professional with 6+ years of experience in customer service, technical support, billing & collections, sales, retention, and travel reservations. Skilled in resolving complex issues, exceeding KPIs, and delivering exceptional customer experiences in high-volume environments.
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Data & Analytics
Virtual Assistance & Admin
Sales & Business Development
Customer Success
Work Experience
CUSTOMER SUPPORT SPECIALIST
IQOR PH
Mar 2024 - Mar 2026
Key Achievements:
· Delivered customer support across billing & collections, sales, and airline reservations, adapting quickly to multiple campaigns while providing accurate and efficient service. · Resolved customer inquiries involving billing, payment arrangements, product orders, flight bookings, itinerary changes, and account management while maintaining high customer satisfaction. · Utilized strong communication, problem-solving, and sales skills to upsell products, negotiate payment solutions, and deliver personalized customer experiences. · Consistently met quality assurance, productivity, attendance, and customer satisfaction (CSAT) goals in a fast-paced, high-volume contact center.