Outbound Sales Specialist | Appointment Setter & Closings |Outbound Sales Specialist | Appointment Setter & Closings |

Key Achievements:

• Processed inbound e-commerce orders and executed upsell strategies that increased average order value per transaction. • Built rapport with customers to drive repeat purchases and ensure a positive brand experience across all interactions. • Handled high call volumes during peak seasons while maintaining accuracy in order processing and product information delivery. • Collaborated with fulfillment and billing teams to resolve order discrepancies and reduce customer complaints.

Key Achievements:

• Generated 40+ qualified appointments per week via strategic cold calling and multi-touch outreach, consistently exceeding weekly targets. • Achieved 85% lead-to-booking conversion rate by deploying tailored objection-handling scripts built for home improvement prospects. • Maintained near-perfect CRM data hygiene across 200+ active leads — logging calls, tracking follow-ups, and managing pipeline in GHL. • Ranked among top performers for monthly appointment volume and direct revenue contribution to the sales team.

Key Achievements:

• Audited 100+ agent interactions per week with a personal accuracy rate above 97%, enforcing strict content moderation standards. • Delivered structured coaching sessions to underperforming agents, driving measurable quarter-over-quarter improvement in compliance scores. • Partnered with operations leads to refine QA rubrics, reducing scoring inconsistencies across a multi-agent regional team.

Key Achievements:

• Managed 80+ daily customer interactions across voice, email, and live chat — maintaining CSAT scores above team benchmarks. • Provided technical troubleshooting support, resolving complex product and service issues on first contact to minimize escalations. • Advanced into a QA role and delivered structured performance coaching that reduced error rates and improved agent KPI adherence. • Identified recurring customer pain points and escalated process improvement recommendations to team leads, contributing to faster resolution workflows.