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I have practical experience supporting businesses with day-to-day bookkeeping and financial administration. My experience includes QuickBooks Online bookkeeping, transaction categorization, invoicing, Accounts Payable, accounts receivable, bank and credit card reconciliations, expense tracking, and financial record organization. I’m also familiar with inventory-related bookkeeping and working with client-specific systems and processes. SKILLS QuickBooks Online & Xero Accounts Payable & Accounts Receivable Bank & Credit Card Reconciliations Invoicing & Payment Tracking Transaction Categorization Expense Management Financial Reporting Excel & Google Workspace Attention to Detail & Organization I’m reliable, detail-oriented, organized, and committed to getting the numbers right. I adapt quickly to new tools and workflows, communicate clearly, and take pride in delivering accurate work on time. You focus on your business. I’ll take care of the books.

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Service Quality Specialist II | Uber Manila COE Supports service quality functions within the Manila Center of Excellence. Works in a quality-focused operations environment supporting service standards and customer experience. COE Specialist II – U4b | Uber Manila COE Supported Center of Excellence operations in a specialist capacity. Qantas Reservation Specialist / Lalamove US Customer Service | Stellar Philippines Inc. Handled reservation support for Qantas and customer service support for Lalamove US. Provided customer-facing support across travel reservations and U.S. customer service operations. Events & Programs Organizer / Volunteer Management | Gawad Kalinga QC Core Group Organized community events and programs and supported volunteer management and community organizing.

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Results-driven Customer Experience Specialist with 8+ years of experience in fintech and high-volume, remote-first support environments, including B2B payments, merchant onboarding, and cross-border payment support. I specialize in delivering exceptional service, resolving complex customer and merchant issues, and building trust through empathy, precision, and clear communication. With experience in customer support, KYC verification, and fraud/risk-aware service delivery, I combine emotional intelligence, technical fluency, and process discipline. Whether troubleshooting a merchant integration issue, investigating an account concern, or proactively surfacing patterns to improve the product, my focus stays the same: reduce friction, build trust, and deliver a seamless experience one conversation at a time.

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The VA Who Gets Things Done Turning chaos into organized workflows. With 7+ years of professional experience in virtual assistance, medical billing, accounts receivable, claims management, customer support, data entry, email outreach, and administrative operations, I help businesses stay organized, efficient, and focused on growth. Here's how I can help: Virtual Assistance & Administrative Support Email & Calendar Management Data Entry & Data Mining Medical Billing & Insurance Verification Claims Processing & Appeals Management Accounts Receivable & Collections Customer Service (Phone, Chat & Email) CRM & Documentation Management Order Processing & Billing Support Research & Lead Generation Why clients work with me: Detail-Oriented and Highly Organized Strong Communication Skills Fast Learner and Adaptable Dependable and Deadline-Driven Accurate and Efficient Work Delivery Proven Experience Across Multiple Industries Whether you need help managing administrative tasks, handling customer communications, processing claims, organizing data, or supporting your daily operations, I am committed to providing reliable support that helps your business run smoothly.

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Customer Experience and Administration professional with over 9 years’ experience within the customer service, client management and remote administration sectors. Wide knowledge of handling large volumes of customer queries via phone, email, live chat and social media channels. Resolving complex issues, keeping accurate records and managing day-to-day operations. I am highly experienced in managing a team, monitoring performance, tracking KPIs, creating reports and working collaboratively with other departments. I have managed a team of 10 administrative staff. Also extremely organized, detail orientated and flexible. I am a strong communicator, problem solver and able to manage multiple tasks simultaneously. I am conversant in working independently in fast paced remote environments.

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I have over six years of experience in executive support, operations and client-facing work, and I know how much a founder’s time and energy depend on someone who anticipates needs before they become problems. That is the kind of support I provide. I manage executive calendars, build detailed itineraries that accounted for time zones and back-to-back commitments, and served as the primary contact for key stakeholders. Alongside this, I manage a high-volume inbox across email, chat and phone, resolving issues independently and handling sensitive information with discretion. I work across time zones with US-based teams, and my written communication is clear, polished and professional. I treat my work as a partnership, looking for ways to make things run better rather than just completing tasks, and I seek to bring my organization skills and initiative to a founder who needs a trusted operational partner.

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Customer Support Professional with 3 years of customer service experience, specializing in e-commerce support, Shopify order management, dispute handling, and email and ticket management. Experienced in handling high-volume customer inquiries, resolving complex concerns, processing refunds and returns, managing PayPal disputes, and providing effective customer resolutions. Proficient in Shopify, Re, PayPal, and other customer support tools, with hands-on experience managing customer cases and maintaining accurate documentation. I also bring experience as a Subject Matter Expert and Team Lead, supporting team operations, monitoring performance, coordinating tasks, and preparing reports. Beyond customer support, I have experience in lead generation, prospect research, and social media outreach. I am adaptable, detail-oriented, and capable of working independently in fast-paced remote environments. I am seeking a long-term opportunity where I can contribute my customer service expertise, problem-solving abilities, and commitment to excellent customer experiences.

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Experienced IT Helpdesk Technician and Operations Administrative Assistant with a strong background in providing technical support and exceptional customer service. Proven ability to efficiently resolve technical issues and facilitate smooth day-to-day business operations.

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I have over 13 years of customer service and sales experience, including more than 3 years in the U.S. real estate industry as an Appointment Setter, ISA, and Virtual Assistant. My experience includes cold calling, lead generation, lead qualification, appointment setting, CRM management, and follow-up. I'm proficient with tools such as Follow Up Boss, GoHighLevel, REISift, PropertyRadar, Podio, RealScout, Ylopo, Celebrity Agent, and RingCentral. What makes me a great hire is my strong communication skills, ability to build rapport with prospects, and results-driven mindset. I'm organized, dependable, quick to learn new systems, and committed to keeping pipelines organized while consistently delivering high-quality work. I work well independently, adapt quickly, and always strive to exceed performance goals.

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Results-driven Operations and Administrative Professional with extensive background in executive support, transaction management, customer service, and real estate operations. Highly skilled in managing complex calendars, client communications, bookkeeping, and digital workflow platforms. Known for a strong eye for detail, proactive problem-solving, and exceptional organizational capabilities developed through years of remote support for US-based clients and dynamic industries. Certified ENTJ-A strategic thinker committed to driving efficiency, streamlining processes, and delivering top-tier administrative excellence.

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Customer service and operations professional with 9+ years of experience in customer support, sales, and operations. Experienced in handling customer inquiries through phone, email, and live chat, resolving complaints, addressing customer concerns, and providing timely and accurate assistance. Strong background in customer communication, follow-ups, problem-solving, workflow coordination, customer relationship management, and service support. Experienced in working in fast-paced environments, managing multiple priorities, and coordinating with teams to maintain efficient operations and customer satisfaction.

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Executive / Customer Support Assistant with 2+ years of experience supporting senior leaders in remote environments. Skilled in calendar and inbox management, travel coordination, and stakeholder communication, ensuring priorities stay organized and deadlines are consistently met.

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Enthusiastic and motivated recent graduate with a national Diploma in Public Relations. Known for strong organizational skills, attention to detail, and ability to work well under pressure. Eager to leverage academic knowledge and develop practical experience in a dynamic work environment. Adaptable, quick to learn, and committed to contributing effectively to team goals.

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Detail-oriented and fast-learning remote professional based in South Africa, with hands-on experience in custom printing and design, including t-shirts, mugs, banners and school badges, plus sewing and wedding gown making. I'm skilled in Canva, CV and resume design, and short-form content creation, and I take pride in clean, accurate work that gets delivered on time. I communicate clearly, follow instructions well, and I'm looking for a full-time remote role in customer service, virtual assistance or sales support where I can grow and add real value.

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I'm currently work as a L1 MDM Support Engineer handling customers via chat, email and ticketing system for 3 years and 9 months. Before I was a Service Desk Analyst and Technical support.

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Over 17 years of Business Process Outsourcing experience in various fields such as Technical Support and Customer Service. Expertise in all outsourcing aspects of specific business processes and functions intended to improve business performance and profitability in a growth-focused organization. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement. Has excellent analytical and decision-making abilities.

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Hi! I’m Girlie! motivated and detail-oriented professional with a strong background in customer service and administrative support. Experienced in handling tasks efficiently, managing data, and communicating effectively with clients. Proactive, adaptable, and eager to learn, with a growing interest in digital tools and remote work environments.

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Experienced and results oriented communication and marketing professional with a proven track record in developing and implementing comprehensive strategies to align with organizational objectives. My expertise spans in social media management, public relations, event planning, and stakeholder engagement, fostering strong relationships with partners, clients, and team members. I excel in research and analysis, leveraging insights to inform decision-making and refine marketing approaches for optimal results. Effective team manager, adept at coordinating PR activities, content creation, and project planning, ensuring efficient workflow and goal achievement. With a keen eye for budget management, I allocate resources strategically to maximize impact and cost- effectiveness. My proficiency in content creation and editing consistently delivers high-quality materials across diverse platforms. I am driven by a passion for driving sales growth through innovative digital marketing initiatives and have a track record of success, including significantly increasing sales through revamped social media and website platforms. Committed to continuous learning and adaptation, I thrive on creative expression and impactful communication.

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Versatile and detail-oriented professional offering a unique combination of 4 years in the medical industry and 3 years of online chat moderation experience. Proven expert in managing high-pressure situations, navigating strict regulatory guidelines (such as HIPAA), and communicating with diverse populations with empathy and discretion. Skilled at enforcing platform policies, de-escalating sensitive user conflicts in real-time, and translating complex information into clear, comforting digital interactions.

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With 7 years of hands-on experience, I bring proven expertise as a virtual assistant and e-commerce specialist. Core competencies include e-commerce, Shopify, Product Research and Listing, Inventory Management, Order Fulfillment, and Customer Service.

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