L1 MDM Support EngineerL1 MDM Support Engineer
Karlo
800/mo
pagbilao, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone
$800
per month
($5/hour)
Member since October 2026
Profile Description
I'm currently work as a L1 MDM Support Engineer handling customers via chat, email and ticketing system for 3 years and 9 months. Before I was a Service Desk Analyst and Technical support.
Top Skills
Email Support · 3 yearsTechnical Support · 3 yearsData Entry · <1 yearEmail Management · <1 yearExcel (Advanced) · <1 year
Skills & Expertise
Skill Levels Explained:
• Beginner: <1 year
• Intermediate: 1-3 years
• Advanced: 3-5 years
• Expert: 5+ years
💡 Hover over any skill level to see exact years of experience
Data & Analytics
Excel (Advanced)Beginner
Customer Success
Email SupportAdvanced
Technical SupportAdvanced
Phone SupportBeginner
Live Chat SupportBeginner
Virtual Assistance & Admin
Data EntryBeginner
Email ManagementBeginner
Work Experience
L1 MDM Support Engineer
PremierNx
Jan 2023 - Present
Key Achievements:
Handling devices for APAC, EU, MEISA, CA and US Perform troubleshooting
Email SupportEmail ManagementTechnical SupportLive Chat Support
ServiceDesk
Atos
Sep 2022 - Jan 2023
Key Achievements:
Supporting EY
Email SupportPhone SupportTechnical SupportLive Chat SupportData Entry
Helpdesk Analyst
IBM Philippine
Aug 2021 - Sep 2022
Key Achievements:
Supporting US clients
Technical Support
Quezon Capital Rural Bank
May 2018 - Aug 2021
Key Achievements:
Supporting Departments and Bank Branches
Excel (Advanced)Email SupportPhone SupportTechnical SupportLive Chat Support
Quick Stats
Age31 years
English LevelConversational
Other Languages
Tagalog/FilipinoFluent
ID VerificationNot verified
Portfolio
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Certifications
Comptia A+
Education
Bachelor's Degree
Manual S. Enverga University Foundation
2011 - 2015