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Results-driven Business Management graduate with over 10 years of experience in executive and administrative support, customer service, finance, office operations, and credit repair support. Experienced in calendar and inbox management, data entry, document preparation, scheduling, travel coordination, client communication, records management, credit report analysis, dispute management, and daily business operations. Proficient in Microsoft Office Suite, Google Workspace, QuickBooks, HRIS platforms, DocuSign, Credit Repair Cloud (CRC), Client Dispute Manager (CDM), CRM systems, Zoom, Slack, Trello, and Asana. Recognised for exceptional organisational skills, attention to detail, problem-solving, and the ability to manage multiple priorities in fast-paced remote environments. Passionate about delivering efficient administrative support, outstanding customer experiences, and operational excellence while helping businesses improve productivity and achieve their goals.

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I am fully committed to remote work and excel in digital-first environments that rely on independent task management. I have a secure, quiet home office with high-speed internet, ensuring confidential financial data remains protected. I am comfortable working independently across flexible schedules or fixed time zones to meet critical financial deadlines and closing periods. Reliable finance and accounting Specialist with over four years of experience managing full-cycle bookkeeping, financial reporting, and accounts payable/receivable. Proficient in leveraging QuickBooks and Sage to streamline financial data entry, reconcile complex accounts, and ensure strict compliance with accounting standards. Proven track record of in delivering accurate monthly, quarterly, and year-end financial statements.

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Organized and discreet Executive Assistant, HR, and Operations professional with 13+ years of experience supporting CEOs, business owners, and management teams across hospitality, pharmaceutical, real estate, professional services, and customer operations. Experienced in executive support, HR administration, recruitment coordination, employee onboarding, workforce management, and day-to-day business operations. Trusted to manage sensitive information, coordinate people and processes, maintain accurate records, and keep business priorities on track. Built on a strong foundation in operations and team leadership, with hands-on experience managing a team of 24 employees, overseeing new hires, conducting interviews, coordinating training, managing escalations, monitoring KPIs, and driving employee performance and development. Combines people management with operational discipline, process improvement, and structured reporting to support business efficiency and service quality. Proficient in executive calendar and email management, recruitment support, employee records administration, onboarding, training coordination, performance management, project tracking, vendor management, invoicing, end-to-end accounting cycle support, CRM management, research, and analytics reporting. Also experienced in social media management and content support, including content calendars, scheduling, newsletters, and branded materials. Adept at working independently, handling multiple priorities, and supporting international teams across different time zones.

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I'm currently employed as a Finance Officer at Kenya Airports Parking Services Ltd. I have been in this role since January [phone hidden]. As a Finance Officer, my primary duties include: Statutory taxes filing and payments; bank, creditors, debtors, and statutory reconciliations; data analysis and reporting; book keeping(invoices, journals, and inter-company contra entries); processing payments and refunds; and any other task as assigned. From these I have developed reporting, communication, and analytical skills. Additionally, I have a Data Analytics Certification from ALX and are currrently progressing to acquiring Data science Certification from both ALX and Worldquant University. I have acquired a wealth of knowledge on tools such as Power BI, SQL for data analysis, Google workspace and Microsoft tools, and most importantly how to effectively apply AI when working on data analytics. Presently, I am learning python. I have a Bachelor of Commerce Degree(Banking and Finance) from Chuka University, and in [phone hidden] I was also certified as a Virtual Assistant after 10 weeks training at ALX Africa. I believe I am equipped to handle any role related to my expertise and also take up on new roles since I am curious, excited about, and ready to explore new opportunities. Thank you.

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Highly analytical Accountant with 15+ years of experience delivering accurate financial reporting and actionable insights in high-volume environments. Experienced in Accounts Payable, Accounts Receivable, accrual accounting, general ledger maintenance, reconciliations, month-end and year-end close,financial statement preparation, billing, collections, and audit support. Advanced user of QuickBooksOnline ,NetSuite, Sage, Advanced Excel, and ERP systems, with a strong track record of improving accounting workflows through technology integration and maintaining audit-ready financial records. Skills • Accounts Payable (AP) • Accounts Receivable (AR) • General Ledger Accounting • Accrual Accounting • Bank & Account Reconciliations • Balance Sheet Reconciliation • Financial Statement Preparation • Financial Reporting • Month-End Close • Year-End Close • Bookkeeping • Revenue Recognition • Billing & Collections • Payroll Processing • Sales Tax Compliance • Expense Management • Audit Support & Audit Readiness • Multi-Entity Accounting • Vendor & Customer Account Management What makes me a great hire is my combination of accuracy, reliability, and strong organizational skills. I pay close attention to detail and take pride in maintaining accurate financial records while meeting strict deadlines. I’m proactive in identifying discrepancies, solving problems quickly, and ensuring smooth accounting operations. I also adapt well to remote work environments, communicate professionally with vendors and team members, and continuously look for ways to improve efficiency. My ability to handle high-volume tasks while maintaining quality makes me a strong fit for accounting and bookkeeping roles.

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I am a dedicated and detail-oriented professional with a strong ability to manage multiple priorities while maintaining high-quality work standards. I have solid experience in bookkeeping and accounting, with a strong understanding of financial processes, reconciliations, and accurate record-keeping. I communicate clearly, adapt quickly, and consistently follow through on my responsibilities. I take ownership of my tasks, enjoy problem-solving, and work well both independently and within a team.

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I'm Evalyne, a Senior Executive Assistant based in Nairobi with over six years of experience in a busy cooperative finance institution. I started on the front line serving members, then moved into the CEO's office, supporting the CEO and Finance Manager directly. That path taught me how an organization works from both sides: what customers need and how leaders make decisions. I help executives and teams stay organized, prepared, and a step ahead. That includes: Managing calendars, priorities, and correspondence Coordinating board and committee meetings, from agendas and meeting packs to minutes and action tracking Planning travel, accommodation, workshops, and events Handling vendor coordination, quotations, and procurement support Processing invoices, tracking expenditure, and supporting audits Keeping confidential records secure and well organized I'm trusted with sensitive information, and my ISO/IEC [phone hidden] training means I take data protection seriously. I also bring a background in public health and M&E, so I'm comfortable with data, reporting, and clear written summaries. I work fluently in English and Kiswahili, and I'm proficient in Microsoft Office, Google Workspace, Zoom, and Teams. If you need someone dependable, discreet, and quick to build simple systems that make your week run smoother, I'd love to help.

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Customer Support & Operations professional with 5+ years of experience supporting customers, resolving service and payment issues, processing orders, and coordinating daily operations. Skilled in CRM and ERP systems, including SAP Business One, accurate recordkeeping, invoicing, reporting, and cross-functional coordination. Experienced in handling customer enquiries, verifying transactions, tracking requests, and working with different teams to resolve issues efficiently. Proficient in Excel, Google Sheets, and Microsoft Office, with a strong focus on accuracy, organization, and reliable customer service. Seeking remote opportunities in customer support, customer operations, order management, or client services.

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Customer service and administrative support professional with experience in handling phone, email, and chat inquiries, coordinating tasks, managing documentation, and resolving client concerns. Highly organised, detail-oriented, and proactive, with strong communication, problem-solving, and time management skills. Committed to delivering excellent customer service and ensuring efficient daily operations.

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Motivated and adaptable individual with a strong passion for creative direction, branding, and visual storytelling. Skilled in developing authentic designs that balance elegance with cultural resonance, while maintaining a practical and collaborative approach. Experienced in iterative workflows, photo editing, and compositional refinement, with a proven ability to deliver polished results that reflect both personal vision and professional standards. Recognised for blending creativity with precision, and for consistently producing work that is expressive, meaningful, and impactful.

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Dedicated and versatile technical professional with a proven record of delivering comprehensive solutions that bridge clients' digital and physical needs. Experienced in developing impactful websites, managing social media advertising campaigns, and providing high-quality branding and graphic design services. Proficient in office supply management and bookkeeping through QuickBooks. A results-oriented leader committed to client satisfaction and driving business growth. Eager to contribute an extensive repertoire of hardware and software expertise to a challenging role within a growing technical support team. Adept at deconstructing complex technical concepts into clear, accessible instruction, particularly for end-users with limited technical backgrounds.

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Bachelor of Business Management professional with experience in executive assistance, administration, customer service, billing, bookkeeping, data entry, and operations. Skilled in calendar and travel coordination, meeting support, stakeholder communication, confidential documentation, and managing competing priorities. Proficient in Microsoft Office, Google Workspace, Outlook, CRM and ERP systems, QuickBooks, Sage, and project and calendar management tools. Organized, proactive, and detail-oriented, with the ability to anticipate needs, resolve issues, and provide reliable administrative and business support.

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Dedicated to turning complex insurance processes and busy practice schedules into seamless patient experiences. Adaptable Medical Virtual Assistant, Insurance Specialist, and Patient Service Coordinator with extensive experience managing practice operations remotely. Proficient in verifying multi-payer insurance benefits, obtaining complex prior authorizations, coordinating patient appointments, and resolving administrative inquiries with speed and precision. A natural problem-solver who bridges the gap between healthcare providers, insurance companies, and patients to optimize workflow efficiency, improve clean claim rates, and deliver outstanding patient care at every touchpoint. Let’s connect! Talk to me about your clinical support, insurance verification, or virtual assistant needs—I’d welcome the opportunity to discuss how I can add immediate value to your team

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I am a reliable, self-motivated administrative and operations professional with hands-on experience in customer service, order processing, data capturing, inventory management, e-commerce administration and general business support. I have worked with business systems, online platforms, product information, customer enquiries and day-to-day operations. I am organised, detail-oriented, resourceful and comfortable working independently in remote environments. I enjoy learning new systems, solving problems and finding ways to make processes more efficient. I am driven to succeed and committed to delivering quality work, taking ownership of responsibilities and making a positive contribution to any team.

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Accounts Receivable Specialist skilled in billing, collections, cash application, and reconciliation.

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Experienced administration assistant and customer service professional with over three years of experience in high-volume administrative and client-facing environments. Proven ability to manage sensitive documentation, process financial transactions, and ensure strict compliance with regulatory procedures, particularly in visa and biometric processing at VFS Global. Strong background in front-office support, data accuracy, and report generation, supported by a Diploma in Financial Accountancy. Skilled in Microsoft Office, digital communication, and problem-solving, with a reputation for delivering efficient, detail-oriented service and maintaining high levels of client satisfaction.

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Skilled in customer relationship management, cross-selling financial products, digital payment solutions, and sales strategy implementation, with a strong focus on customer retention.

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Organized and detail-oriented administrative professional with over 20 years of experience supporting business operations, coordinating schedules, managing records, and providing exceptional customer service. Skilled in administrative support, document preparation, data entry, calendar management, email correspondence, and maintaining accurate digital records. Experienced working in both remote and office environments, with a strong ability to manage multiple priorities while maintaining professionalism and accuracy. Proficient in Microsoft Office Suite, Google Workspace, and various online collaboration tools. Recognized for excellent communication skills, reliability, attention to detail, and a proactive approach to supporting teams and ensuring smooth day-to-day operations.

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Highly experienced and results-driven professional with over 15 years of experience across customer service, sales, business development, administration, intake coordinator and client relationship management. I bring a strong track record of supporting international clients, managing customer interactions, generating leads, converting opportunities and delivering results in fast-paced, target-driven environments. My expertise includes inbound and outbound sales, customer retention, appointment setting, lead qualification, CRM management, data entry, administrative support, medical support/billing and remote customer operations. I am confident communicating with international customers, particularly within the US market, and understand the importance of professionalism, accountability, time management and delivering a consistent customer experience. With strong problem-solving abilities, excellent attention to detail and the ability to work independently with minimal supervision, I adapt quickly to new systems, processes and technologies. I am a self-motivated, reliable professional who combines commercial awareness with a customer-first approach and is committed to contributing to business growth, operational efficiency and long-term client satisfaction.

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Experienced | Bookkeeper skilled in reconciliations, reporting, QuickBooks, Xero, Sage and accuracy.

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