Evalyne

ADMINISTRATIVE/EXECUTIVE ASSITANT

Evalyne

1414/mo
Nairobi, Kenya
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

With 4 years of experience as an Administrative and Executive Assistant, I bring a proven track record of keeping offices and teams running smoothly. I excel at managing calendars, coordinating meetings and travel, handling correspondence, and preparing reports — all with attention to detail and confidentiality. I am highly organized, proactive, and able to anticipate needs before they arise, which allows senior leaders to focus on their priorities. Additionally, I have strong communication skil...

Top Skills

Account Management · 5 yearsExcel (Advanced) · 5 yearsGoogle Sheets (Advanced) · 5 yearsCustomer.io · 4 yearsLive Chat Support · 4 years

Skills & Expertise

Customer Success

Live Chat SupportAdvanced
Ticket ManagementAdvanced
Social Media SupportAdvanced
Customer.ioAdvanced

Data & Analytics

Excel (Advanced)Expert
Google Sheets (Advanced)Expert
Data VisualizationAdvanced
Statistical AnalysisAdvanced
Data MiningAdvanced
Google Analytics 4Advanced

Finance & Accounting

QuickBooksBeginner
SageBeginner
Financial ReportingAdvanced
Payroll ProcessingAdvanced
Budget ManagementAdvanced
Financial AnalysisAdvanced

Marketing & Growth

TikTok AdsBeginner
Google AdsBeginner

Sales & Business Development

Account ManagementExpert

Work Experience

Operations associate

Siginon Sacco

Jan 2024 - Jul 2025

Key Achievements:

Provide executive and operational support to senior leadership, including calendar Management, report preparation, and travel coordination. Compiled performance reports and supported data-driven decision-making. Organize board and stakeholder meetings; prepare agendas, record minutes, and track follow-ups on action items. Support departmental budget preparation, expenditure tracking, and audit readiness. Maintain confidential member and organizational records while ensuring compliance with cooperative policies. Liaise with board members, regulators, and external stakeholders to align cooperative priorities. Supported financial compliance, vendor sourcing, and procurement documentation.

Excel (Advanced)Data VisualizationStatistical AnalysisGoogle Sheets (Advanced)Data MiningSage

Customer service Executive

Siginon Sacco

May 2019 - Dec 2023

Key Achievements:

Responded to customer inquiries via phone and email, resolving complaints promptly. Logged and tracked customer feedback, issues, and service requests. Provided accurate product information and helped customers make informed financial decisions. Strengthened member retention through proactive service and stakeholder engagement. Achieved team targets and client service performance metrics consistently

Live Chat SupportTicket ManagementExcel (Advanced)Statistical AnalysisCustomer.io

Quick Stats

Age32 years
English LevelFluent
ID VerificationNot verified

Certifications

MONITORING AND EVALUATION
GOOGLE ANALYTICS
VITUAL ASSISTANT

Education

Bachelor's Degree

JOMOKENYATTA UNIVERSITY OF AGRICULTURE AND TECHNOLOGY

2015 - 2018