Discover Full-Time Remote Professionals Worldwide

Profile Description

I am a CPA qualified Accountant and Bookkeeper with a Bachelor’s degree in Finance and practical experience in accounting, bookkeeping, accounts payable and receivable, reconciliations, receipting, cash management, and financial reporting. I also have experience in customer support and AI training, giving me strong analytical, communication, problem solving, and technology skills. I am detail oriented, reliable, adaptable, and committed to delivering accurate, high-quality work while maintaining confidentiality and professionalism.

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Detail-oriented Executive Assistant with extensive experience managing virtual operations, including calendar management, social media, and email/SMS marketing campaigns. Skilled in CRM management, lead generation, and website maintenance. Proven ability to conduct research, draft documents, and handle client outreach strategies. Adept at streamlining processes and ensuring efficient daily operations to support executive functions and drive business growth.

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Profile Description

I have a great experience dealing with clients face to face as well as over the telephone and on email. I have acquired the skill of active listening and getting to the root of the problem within a short period of time while maintaining professionalism. I am a quick learner and I enjoy leaving a client happy knowing that their issues have been resolved as well as having the client know that they can always reach out to me for any other issues. I also have acquired the skill of recruitment from the beginning to the end.

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I am Nancy Njenga, a versatile Business Operations, Executive Support, E-commerce, and Digital Growth Specialist with over 6 years of experience supporting entrepreneurs, startups, and established businesses across different industries. I bring a strong combination of business understanding, organizational skills, digital expertise, and hands-on operational support. I help businesses stay organized, improve workflows, manage priorities, strengthen customer relationships, and keep important activities moving. I am proactive, dependable, detail-oriented, and comfortable taking ownership of responsibilities. I don't just wait for instructions; I understand objectives, identify what needs attention, take initiative, and follow through. I am also friendly, approachable, and easy to work with. I value teamwork, clear communication, collaboration, and building positive professional relationships. I work confidently both independently and as part of a team, adapting quickly to new systems, people, and business needs. What I Do Best Business & Executive Support: Administration, scheduling, email management, research, coordination, and daily operations. E-commerce Management: Shopify, Etsy, product listings, store operations, order management, and customer experience. Social Media & Digital Growth: Content creation, social media management, brand visibility, audience engagement, and marketing support. Customer & Client Relations: Communication, customer support, CRM management, lead follow-ups, and relationship building. Operations & Coordination: Workflow organization, documentation, reporting, task management, and process improvement. Tools & Technology Shopify | Etsy | HubSpot | Salesforce | Canva Pro | CapCut | Meta Business Suite | Google Workspace | Microsoft 365 | Slack | Trello | Notion | Asana | ClickUp | ChatGPT What You Can Expect From Me Ownership, accountability, and reliable follow-through. Clear, friendly, and professional communication. Strong organization and attention to detail. Initiative and practical problem-solving. Teamwork, collaboration, and a positive attitude. Adaptability and quick learning. Consistent commitment to quality and deadlines. My Work Approach I believe great working relationships are built on trust, communication, and accountability. Give me the objective, expectations, or SOP, and I will take ownership of the work, keep you informed, collaborate where needed, and follow through. I bring the skills to support your business, the initiative to keep things moving, and the commitment to make your work easier. Availability Available for full-time, long-term, and project-based opportunities. Flexible with time zones and comfortable supporting diverse teams and business environments.

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Profile Description

I believe great customer service is not simply about answering questions; it is about making people feel heard, understood, valued, and confident in their decision to do business with a company. That is the mindset I bring to customer support, appointment setting, and cold calling. My strengths lie in communication, active listening, patience, adaptability, and the ability to connect with people. I understand that every interaction has a purpose: resolving a customer's concern, building trust with a potential client, securing an appointment, or creating an opportunity that moves a business forward. I approach conversations with curiosity rather than pressure, professionalism rather than assumptions, and persistence without losing respect for the person on the other end. I can listen carefully, ask relevant questions, communicate solutions clearly, handle objections constructively, and maintain a positive attitude even when conversations become challenging. What makes me a strong candidate is my understanding that these roles require more than just talking. They require emotional intelligence, consistency, accountability, resilience, and the ability to turn conversations into meaningful outcomes. I am comfortable learning new tools, following established processes, working with targets, and continuously improving through feedback. I may not claim to know everything, but I bring something equally valuable: the willingness to learn quickly, the discipline to execute consistently, and the determination to become someone a team can confidently rely on. I don't just want to be the person who answers the call. I want to be the reason a customer stays, a prospect responds, and an opportunity becomes a result.

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Profile Description

I have practical experience supporting businesses with day-to-day bookkeeping and financial administration. My experience includes QuickBooks Online bookkeeping, transaction categorization, invoicing, Accounts Payable, accounts receivable, bank and credit card reconciliations, expense tracking, and financial record organization. I’m also familiar with inventory-related bookkeeping and working with client-specific systems and processes. SKILLS QuickBooks Online & Xero Accounts Payable & Accounts Receivable Bank & Credit Card Reconciliations Invoicing & Payment Tracking Transaction Categorization Expense Management Financial Reporting Excel & Google Workspace Attention to Detail & Organization I’m reliable, detail-oriented, organized, and committed to getting the numbers right. I adapt quickly to new tools and workflows, communicate clearly, and take pride in delivering accurate work on time. You focus on your business. I’ll take care of the books.

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Results-driven Customer Experience Specialist with 8+ years of experience in fintech and high-volume, remote-first support environments, including B2B payments, merchant onboarding, and cross-border payment support. I specialize in delivering exceptional service, resolving complex customer and merchant issues, and building trust through empathy, precision, and clear communication. With experience in customer support, KYC verification, and fraud/risk-aware service delivery, I combine emotional intelligence, technical fluency, and process discipline. Whether troubleshooting a merchant integration issue, investigating an account concern, or proactively surfacing patterns to improve the product, my focus stays the same: reduce friction, build trust, and deliver a seamless experience one conversation at a time.

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Customer Experience and Administration professional with over 9 years’ experience within the customer service, client management and remote administration sectors. Wide knowledge of handling large volumes of customer queries via phone, email, live chat and social media channels. Resolving complex issues, keeping accurate records and managing day-to-day operations. I am highly experienced in managing a team, monitoring performance, tracking KPIs, creating reports and working collaboratively with other departments. I have managed a team of 10 administrative staff. Also extremely organized, detail orientated and flexible. I am a strong communicator, problem solver and able to manage multiple tasks simultaneously. I am conversant in working independently in fast paced remote environments.

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Profile Description

I am a customer support and administrative professional with over five years of experience in virtual customer support. I have also worked in property management at Knight Frank Kenya, where I gained experience in client communication, handling inquiries and supporting daily operations. I enjoy helping clients, solving problems, organising tasks and making sure work is completed accurately and on time. I am comfortable working remotely, communicating with different people and learning new systems. I consider myself reliable, organized, Proactive and detail oriented. I would love the opportunity to support clients by providing dependable customer service and administrative support.

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Profile Description

Experienced administrative and finance professional with 10 years of experience working with American clients. Skilled in administrative support, financial reporting, budgeting, forecasting, data management, and client relationship management. Highly organized, detail-oriented, adaptable, and committed to delivering accurate, efficient, and high-quality work while supporting business operations and team success.

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Experienced Executive Assistant and Operations professional with 6+ years supporting CEOs, founders, and senior leadership in remote, fast-paced environments. Skilled in calendar and inbox management, executive correspondence, meeting coordination, travel and event logistics, document and presentation preparation, vendor coordination, and confidential administrative support. Strong communicator with excellent organizational skills, attention to detail, and the ability to manage priorities across multiple time zones. Proficient in Google Workspace, Microsoft Office, Slack, Notion, and AI productivity tools.

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Profile Description

With 15 years of experience as a B2B Sales Veteran and a background in an Executive Assistant role, I offer a unique combination of high-velocity "closer" energy and a "systems thinker" mindset. I don’t just manage leads; I take extreme ownership of the entire pipeline to turn conversations into measurable business wins. Why I stand out as your next top-tier hire: Sales Architecture: I specialize in high-ticket appointment setting and B2B prospecting. At Agile Facility Solutions, I used [link hidden] and [link hidden] to build high-intent lead lists targeting C-level decision-makers, significantly increasing conversion rates. Operational Leadership: I have led and coached teams of up to 15 agents. At Sekanskin Canada, I managed a 12-agent team across Sales and Customer Service, ensuring seamless multi-channel operations. Technical Mastery: I maintain 100% CRM hygiene across Salesforce and HubSpot, and I am an expert in complex objection handling and technical product positioning. Proven Resilience: From executing 150+ dials per day to managing million-dollar account metrics, I thrive in high-expectation environments where goals are ambitious. I am a "jack of all trades" who can adapt to any high-stakes administrative or sales challenge. I am ready to bring my energy and expertise to help your team dominate the market

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I'm an AI-Era Operations Specialist and Executive Assistant with a rare combination of high-touch EA support and hands-on automation expertise. I help startups and lean teams run smarter by handling everything from calendar and inbox management to building end-to-end workflows in [link hidden], Zapier, and the OpenAI API. My background includes executive operations, client coordination, and AI integration, sharpened through ALX Africa training and real-world builds, such as a 9-module real estate data intelligence pipeline that automates property monitoring, lead tracking, and reporting with zero manual input. I'm equally comfortable drafting a critical email for a founder at 8 am and architecting a multi-step automation before noon. What makes me different is that I don't just support operations, I improve them. I spot inefficiencies, design systems to eliminate them, and document everything so nothing depends on memory. Whether you need a reliable EA who keeps things running or someone to build automations that give your team hours back every week, I bring both. If you're building something and need someone who understands both the people and technical sides of operations, I'm the person for the role.

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Profile Description

Operations Manager with 14+ years of experience across management consulting and operational leadership, driving execution, building scalable systems, and leading distributed teams in fast-paced service environments. I specialise in bringing structure to growing organisations by developing SOPs, implementing accountability systems, and improving operational efficiency by 20–40%. I have led teams of 50+ staff across 5+ countries, managed 15+ international client accounts, and supported multi-country strategy and operations initiatives valued at $500K+. I am highly experienced in remote operations and cross-time-zone coordination, working with global teams across the US, UK, Europe, and Africa. I use project management, workflow, and communication platforms daily to ensure deadlines, deliverables, and client expectations are consistently met. I maintain a professional remote work environment and thrive in structured, results-driven settings that require strong communication, discretion, and reliability. I am seeking remote Operations Manager, Executive Operations, Virtual Assistance or Chief of Staff–type roles where I can take ownership of day-to-day execution, strengthen internal systems, and support leadership by ensuring teams deliver consistently and efficiently. I am available to work across multiple time zones and contribute immediately to organisations that value accountability, operational excellence, and proactive problem-solving.

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Annlidya here, an Executive Assistant and Operations Partner based in Nairobi, Kenya, with over three years of hands-on remote experience supporting founders, CEOs and leadership teams across technology, BPO, creative and startup environments. I manage tasks, think ahead, build systems and make sure the people supported can lead with full clarity and confidence. My background in Economics gives me a natural edge when it comes to assessing priorities, spotting inefficiencies and making decisions that actually serve the bigger picture. trained through Athena's executive support program and ALX Africa's virtual assistance track and hold a Global Business Mentorship credential focused on leveraging AI in global business environments. What I bring to a role goes well beyond the basics. handle complex calendar management and scheduling optimization, executive inbox management and correspondence, meeting preparation, agenda development and AI-assisted meeting summaries, project coordination and task tracking across distributed teams, CRM management and pipeline integrity, financial reconciliation, expense tracking, invoice monitoring and subscription audits, travel coordination including multi-city itineraries, visa requirements, accommodations and cultural briefings, SOP creation and internal documentation, workflow automation, research and market intelligence, executive reporting and presentation preparation, stakeholder communication and relationship management, event planning and coordination, knowledge base development, onboarding systems design and cross-functional operations support. The results are measurable, reduced calendar conflicts by 30%, maintained a 95% on-time action item completion rate, saved executives an average of 10 or more hours every week and cut screening timelines from 21 days to 5 days using an AI-assisted hiring pipeline also improved financial forecast accuracy from 70% to 98%, automated onboarding from 10 days down to 48 hours and reduced manual task time by 20% through custom Zapier automations. The tools work with daily span the full spectrum of modern executive support. For productivity and communication, Google Workspace, Microsoft Office Suite, Slack, Microsoft Teams, Zoom, Google Meet, Loom and Notion. For project management I work across ClickUp, Asana, Trello, [link hidden], Basecamp, Motion, Airtable, Linear and Jira. On the CRM and sales side HubSpot, Salesforce, Zoho CRM, Pipedrive and Airtable CRM. For financial administration QuickBooks, Xero, FreshBooks, Stripe, Expensify, Brex, Ramp and Wave. For automation and AI Zapier, ChatGPT, Claude, Gemini, Notion AI, [link hidden], [link hidden], Fathom and Perplexity. For travel TripIt, Wanderlog, [link hidden], Airbnb and Google Maps. For communication and marketing support Mailchimp, Buffer, Hootsuite, Canva, Grammarly, ConvertKit and Sprout Social also work with Calendly, SavvyCal, Miro, Confluence, Dropbox, OneDrive, LastPass, Superhuman and Missive. Available full-time for remote engagements globally and you can expect confidentiality, reliability and genuine ownership seriously in everything Outside of work, believe that how you rest is just as important as how you work. play the saxophone and find that music keeps me sharp, present and creative in ways that directly carry into how the way show up professionally also spend time in gardens and nature. It resets my thinking and keeps me grounded. Definitely bring that same calm, intentional energy into my work every day.

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Profile Description

Running a business means there’s always something competing for your attention. Inboxes fill up, CRMs fall behind, and daily operations stall while you focus on big-picture growth. I step in to break that cycle. I specialize in customer support, remote operations, and administrative ownership. I don’t just take tasks off your plate; I own them from start to finish. Because of my background in fast-paced remote environments, I ramp up quickly, troubleshoot independently, and don't require hand-holding. How I keep your business moving forward: Customer Support: Managing queues, onboarding new clients, and protecting your retention rates. Inbox & Calendar Cleanses: Archiving the noise, highlighting priorities, and scheduling seamlessly. Data & System Maintenance: Keeping your CRM and project boards clean and organized. Ops Support: Mapping out basic documentation, tracking action items, and scheduling social feeds. Tools I use daily: ClickUp, Slack, Zoho Desk, HubSpot, Canva, Google Workspace, Meta Business Suite, Fathom, ChatGPT, Claude, Zoom, Calendly. If a task is assigned to me, you can consider it done. I keep track of the moving parts, communicate proactively when roadblocks pop up, and deliver clean results. My goal is to give you your time back and provide total peace of mind. Let’s talk about what I can take off your plate this week.

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Profile Description

I help busy teams keep customers answered and the back office running, so nothing slips through the cracks. With an insurance broker, I handled 100+ customer inquiries a week and followed up on 50+ cases a week for missing documents and late payments, so cases kept moving. I entered payroll data for 100 employees accurately and confidentially, and managed the calendars and inbox of 2 executives, including meeting scheduling and notes on Zoom and Google Meet. As a remote researcher, I spotted a double allocation in a shared spreadsheet, raised it with my supervisor early and corrected it, so three of us researched 500+ contacts that day. You get a reliable remote team member who communicates clearly by email and chat, keeps tidy records, flags problems early and works in Google Workspace, Excel, Slack and Microsoft Teams. I use AI tools (ChatGPT, Claude) for drafting and research, with human review, and I'm open to all time zones.

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Profile Description

Dedicated Virtual Assistant with strong customer service, technical support, and sales experience seeking a role where I can provide reliable administrative support and streamline daily operations for busy professionals or growing businesses. I aim to contribute by managing tasks efficiently, maintaining organized workflows, and delivering excellent client communication that supports long term success.

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Profile Description

With over 15 years of experience in operations, administrative management, and executive support, I specialize in streamlining daily workflows, protecting executive bandwidth, and maintaining clear, reliable communication across fast-paced international organizations. Having directly supported C-level executives, founders, and cross-functional leadership, I bring a calm, process-driven approach to complex operational environments. Whether managing high-level calendars, coordinating dispatch operations, or overseeing remote teams, I take full ownership of daily tasks to ensure nothing falls through the cracks. Core Areas of Expertise: Executive Support & Calendar Governance: Proven track record in managing complex multi-time-zone schedules, inbox triage, board meeting coordination, and travel logistics with absolute accuracy. Operations & Route Coordination: Experienced in tracking daily schedules, monitoring real-time statuses, and managing time-sensitive appointments to keep workflows moving with zero bottlenecks. Documentation & Quality Control: Highly detail-oriented when managing essential records, checking operational paperwork for strict accuracy, and ensuring SOPs and documents are logged promptly. Proactive Communication & Issue Resolution: Skilled at handling unexpected delays, keeping clients, team members, and senior management informed, and resolving operational friction before it impacts delivery schedules. Tech Proficiency & Technical Infrastructure: Highly proficient in digital management tools (CRM, e-commerce, project management platforms) and supported by a fully equipped, redundant home office setup with high-speed internet and backup power. I work independently, anticipate leadership needs, and deliver steady, dependable support that allows executives to focus on primary business growth. Top Skills Executive & Admin Support: C-Suite Assistance, Calendar Governance, Travel Coordination, Inbox Triage, SOP Creation, Board & Meeting Prep. Operations & Dispatch: Workflow Optimization, Schedule Management, Quality Control (QC), Project Coordination, Inventory & Logistics Tracking. Customer & Client Support: Technical Troubleshooting, Email & Chat Support, Escalation Management, Client Relationship Building. Software & Platforms: [link hidden], Zendesk, Salesforce, HubSpot, Notion, Slack, Google Workspace, MS Office, Basecamp, Confluence. Leadership & People Management: Team Coaching, Performance & KPI Tracking, Process Training, Distributed Team Operations.

Top Skills

Profile Description

I am a reliable and detail-oriented customer service professional with experience supporting customers in fast-paced online environments. I have worked with e-commerce and digital platforms including Amazon, Shopify, and eBay, handling customer inquiries, order issues, refunds, and general account support. I am comfortable communicating with customers via chat and email, following set processes, and meeting response time expectations. I have experience working remotely with international teams and understand the importance of clear communication, professionalism, and consistency when supporting customers across different time zones. I am proficient with computers, CRM tools, and helpdesk systems, and I adapt quickly to new platforms and workflows. I prefer structured roles where expectations are clear, but I am also flexible and able to handle high volumes of inquiries while maintaining accuracy and a positive customer experience.

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