Customer Support and Administrative AssistantCustomer Support and Administrative Assistant
Dennis
$850
per month
($5/hour)
Profile Description
I help busy teams keep customers answered and the back office running, so nothing slips through the cracks. With an insurance broker, I handled 100+ customer inquiries a week and followed up on 50+ cases a week for missing documents and late payments, so cases kept moving. I entered payroll data for 100 employees accurately and confidentially, and managed the calendars and inbox of 2 executives, including meeting scheduling and notes on Zoom and Google Meet. As a remote researcher, I spotted a d...
Skills & Expertise
Skill Levels Explained:
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Customer Success
Virtual Assistance & Admin
Work Experience
Volunteer Researcher, Data Entry and Sourcing
Take Back The Night
May 2025 - Apr 2026
Job Responsibilities:
Key achievements (a) Flagged and corrected duplicate school allocations, helping a team of 3 agents research 500+ contacts in one day. (b) Researched and updated 1,000+ school contact records in line with project criteria. Responsibilities 1 Researched and updated school contact records for the campus outreach campaign, keeping them accurate and within project criteria. 2. Answered email from out...
Administrative Assistant
Roberts Insurance Brokers LLC
Feb 2023 - Sep 2025
Job Responsibilities:
(a) Handled 100+ customer inquiries a week about the company’s services and insurance payouts. (b) Followed up on 50+ cases a week for missing documents and worked through issues caused by late payments. (c). Entered payroll data for HR for 100 employees in Excel and Google Sheets, keeping records accurate and confidential. (d). Managed calendars and inbox for 2 executives, arranging their meeting...
Quick Stats
Certifications
Education
High-school
Flamingo High School
2008 - 2011