Operations Manager/Strategist - Certified OBM®Operations Manager/Strategist - Certified OBM®
Rachael
ID Verified$2,500
per month
($14/hour)
Profile Description
Operations Manager with 14+ years of experience across management consulting and operational leadership, driving execution, building scalable systems, and leading distributed teams in fast-paced service environments. I specialise in bringing structure to growing organisations by developing SOPs, implementing accountability systems, and improving operational efficiency by 20–40%. I have led teams of 50+ staff across 5+ countries, managed 15+ international client accounts, and supported multi-coun...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Specialized Skills
Sales & Business Development
Marketing & Growth
Finance & Accounting
E-commerce & Marketplace
Data & Analytics
Customer Success
AI & Automation
Human Resources
Virtual Assistance & Admin
Content & Writing
Design & Creative
Software Development
Work Experience
Certified OBM/Operations Lead
The OBM Pro
Mar 2025 - Present
Job Responsibilities:
● Managed client projects across marketing, operations, and business strategy, ensuring on-time delivery and adherence to brand standards. ● Built and implemented SOPs for recurring workflows, including onboarding, content creation, invoicing, and client communications. ● Coordinated remote teams of specialists and VAs, tracking deliverables and ensuring alignment with business priorities. ●...
Operations Manager / Head of Department
Influx
Sep 2021 - Mar 2025
Job Responsibilities:
● Led cross-functional collaboration with HR, Finance and IT to ensure operational continuity, strategic alignment and adherence to internal governance and client contract standards. - Directed global operations across remote teams in 5+ countries, implementing personalized KPIs and coaching frameworks that improved accountability, reduced absenteeism and ensured SLA compliance. ● Built and s...
Strategy & Market Intelligence Lead
Seven Lever LLC
Jan 2021 - Sep 2021
Job Responsibilities:
● Redesigned internal workflows and business systems, increasing operational efficiency by 20% and reducing process redundancies. ● Delivered strategic market analyses and growth proposals that supported fast-growing companies, leading to the acquisition of 3 long-term client contracts worth approximately $10,000. ● Managed cross-border virtual research teams and executed projects in Tanzania,...
Strategy, Transactions & Development Services Manager
Bethel Advisors
Sep 2020 - Jan 2021
Job Responsibilities:
● Developed remote consulting systems, proposal templates and strategic review processes, boosting team productivity by 21%. ● Led operational diagnostics and strategic reviews for two international NGOs, resulting in board approved restructuring plans. ● Facilitated fully virtual consulting engagements using Zoom and Slack to maintain alignment and workflow efficiency. ● Coordinated proposal...
Strategy & Market Intelligence – Deal Advisory
KPMG
Aug 2018 - Sep 2020
Job Responsibilities:
● Managed large-scale strategy projects across Kenya, Uganda and Ethiopia, leading hybrid teams both remotely and in person. ● Supervised contractors and vendors, coordinating deadlines, communications, and deliverables. ● Developed strategic frameworks and action plans combining market, operational and organizational analysis to support long-term growth for three public sector clients. ● Con...
Quick Stats
Certifications
Education
Bachelor's Degree
Maseno University
2008 - 2012