Customer Care, Customer Support, Recruitment, Account Manage

Justus

ID Verified
800/mo
Nairobi, Kenya
Looking for Full-time
10 hours/day
Availability: US / EU / Asia timezone

Profile Description

I have a great experience dealing with clients face to face as well as over the telephone and on email. I have acquired the skill of active listening and getting to the root of the problem within a short period of time while maintaining professionalism. I am a quick learner and I enjoy leaving a client happy knowing that their issues have been resolved as well as having the client know that they can always reach out to me for any other issues. I also have acquired the skill of recruitment fro...

Skills & Expertise

Content & Writing

Data & Analytics

Human Resources

Sales & Business Development

Virtual Assistance & Admin

Work Experience

Personal Attendant (PSW)

Thrive Group

Jul 2024 - Feb 2026

Job Responsibilities:

 Providing medical and non-medical personal support services, life-skills support, and light housekeeping duties to support individuals in the transition from hospital to the community.  Carry out duties in accordance with Client Service plan, laws and regulations governing service provision.  Drive clients to hospital and community activities in a safe manner following the traffic rules,...

Phone SupportEmail SupportLive Chat SupportEditorial Calendar ManagementVideo SupportWarm Outreach & Appointment SettingEmail ManagementCalendar ManagementData Entry

Leasing Agent

Medallion Corporation

Sep 2025 - Feb 2026

Job Responsibilities:

 Respond to all leasing inquiries through email, telephone calls and walk in traffic  Conduct community tours  Manage and execute all related paperwork, reference calls, and follow up as required  Coordinate with our site teams to ensure a seamless move in experience for our residents  Coordinate with our management and site team members to complete turnover and move in suite inspections...

Editorial Calendar ManagementLive Chat SupportPhone SupportEmail SupportTicket ManagementVideo SupportLead ManagementFreshdeskAccount ManagementSales Presentations

Direct Support Professional

Karis Disability

Aug 2024 - Dec 2025

Job Responsibilities:

 Assist with activities of daily living.  Working collaboratively with families, advocates, friends, and community partners in order to promote full citizenship and enhance relationships.  Recognizing people’s right to self-determination, and valuing their unique gifts while encouraging continuous growth and development.  Drive clients to hospital and community activities in a safe manner...

Editorial Calendar ManagementLive Chat SupportPhone SupportEmail SupportVideo SupportWarm Outreach & Appointment SettingData EntryCalendar ManagementEmail Management

Community Support Specialist (CSS)

Puget Sound Regional Services

Aug 2018 - May 2023

Job Responsibilities:

 Supporting client in acquiring, retaining and improving life skills necessary to reside as independently as possible at home (e.g. household chores and organization, budgeting, meal planning/prep or shopping, etc.)  Accompanying client to recreational activities that promote community engagement and foster community connections  Participating in activities that promote client’s physical a...

Editorial Calendar ManagementLive Chat SupportPhone SupportEmail SupportData EntryCalendar ManagementEmail ManagementWarm Outreach & Appointment Setting

Attendant Counselor 2

Department of Social Health Services (DSHS)

Aug 2020 - May 2023

Job Responsibilities:

 Assist and train any clients in all areas of Activities of Daily Living (ADLs) and personal care as needed, including bathing, dressing, grooming, feeding and personal hygiene  Implement individualized programs, plans and services that are designed to maintain skills and encourage independence  Provide all services and supports in accordance with Individualized Instruction and Support Pla...

Editorial Calendar ManagementLive Chat SupportPhone SupportEmail SupportVideo SupportData EntryWarm Outreach & Appointment SettingEmail ManagementCalendar Management

Direct Support professional(DSP)

Bethesda Lutheran Communities

Feb 2018 - Aug 2020

Job Responsibilities:

 Assisting clients with daily personal tasks, including bathing and dressing  Completing housekeeping tasks such as vacuuming, washing dishes and tidying  Helping plan client appointments and organize a schedule  Organizing with transportation arrangements to appointments  Shopping for groceries and preparing meals that meet specific client dietary needs  Encouraging client engagement i...

Warm Outreach & Appointment SettingEmail SupportPhone SupportEmail ManagementData Entry

Recruitment Account Manager

Corporate Staffing Services

Jan 2015 - Jan 2016

Job Responsibilities:

 Managing key accounts by ensuring constant communication with clients  Manage the structure and report on all recruitment activities from the start to the finish  Organizing presentation, workshops, networking sessions  Sources for qualifies candidates through the database, online job portals, cold calling, headhunting etc  Meet with clients and understand their recruitment process  P...

RecruitmentLead ManagementEmail SupportPhone SupportEditorial Calendar ManagementSales PresentationsAccount ManagementSalesforceWarm Outreach & Appointment SettingData Entry

Customer Support/Projects Coordinator

Kuza Biashara

Oct 2013 - Jan 2015

Job Responsibilities:

o Manage the Help Desk Support Operations of the Projects assigned o Enhance Quality of Support & Issue/ Ticket Escalation & expedite Resolution for improved Customer Satisfaction o Offer potential products or services of Kuza by collecting customer information and analyzing customer needs o Monitor, Analyze and Report Internally & Externally on Customer Support o Effectively Work in Teams,...

Live Chat SupportPhone SupportEmail SupportTicket ManagementTechnical SupportVideo SupportData EntryEmail Management

Customer Support Technician

Zuku Triple Play (Techno Brain Ltd)

Jul 2012 - Oct 2013

Job Responsibilities:

o Receiving calls from clients and troubleshoot with clients who are having problems with their Pay TV Services, Installation, internet connection o Thorough Administration of Clients Mode of Payments, up to date financial transactions, Credit and Debit status on their accounts o Configuring their equipments if need be, i.e. Set top boxes, satellite dish, routers o Installing and configuring...

Phone SupportLive Chat SupportTicket ManagementEmail SupportTechnical SupportData EntrySalesforceEmail Management

Customer Technical Support

Ken-Tech Data Ltd (Techno brain Ltd.)

Dec 2008 - Jul 2012

Job Responsibilities:

o Received calls from clients and troubleshoot with clients who are having problems with their internet connection o Configured their equipments if need be, i.e. computers, routers, radios, VOIP (IP phones) o Made sure the monitoring system (SOLARWINDS) is working properly which aids in monitoring radios, WIMAX and ADSL equipments hence detecting the ones which are down. o Log the client co...

Live Chat SupportPhone SupportEmail SupportTicket ManagementTechnical SupportSalesforceData EntryEmail Management

Data Entry Clerk

The Aga Khan University Hospital

Jul 2007 - Apr 2008

Job Responsibilities:

o Implemented people soft system in the HR/ICT department as a o Created a database by entering data into excel created templates o Retrieved and replacing files of different employees o Arranged and maintained files in an orderly manner, assisted the HR staff with filing o Prepares source data for computer entry by compiling and sorting information; establishing entry priorities o Entered c...

Data Entry

Quick Stats

Age44 years
GenderMale
English LevelFluent
ID VerificationVerified