Virtual Assistant

Isaac

ID Verified
800/mo
Kisumu city, Kenya
Looking for Full-time
8 hours/day
Availability: US timezone

Profile Description

I am a reliable and detail-oriented customer service professional with experience supporting customers in fast-paced online environments. I have worked with e-commerce and digital platforms including Amazon, Shopify, and eBay, handling customer inquiries, order issues, refunds, and general account support. I am comfortable communicating with customers via chat and email, following set processes, and meeting response time expectations. I have experience working remotely with international teams ...

Skills & Expertise

AI & Automation

GitHub CopilotIntermediate

Content & Writing

Customer Success

ZendeskAdvanced
Technical SupportIntermediate
FreshdeskIntermediate
LiveChatIntermediate

Data & Analytics

Design & Creative

CanvaExpert

E-commerce & Marketplace

Marketing & Growth

GoHighLevelAdvanced
HubSpotIntermediate
MailchimpIntermediate

Sales & Business Development

Zoho CRMIntermediate
SalesforceIntermediate

Work Experience

Executive Virtual Assistant

Raven Sounds

Dec 2024 - Present

Job Responsibilities:

Supported the executive team at Raven Sound by managing daily administrative operations, scheduling, and internal communications, allowing leadership to focus on core business priorities. • Improved workflow efficiency by organizing digital files, streamlining task tracking, and ensuring timely follow-ups on assignments and client requests. • Handled professional email correspondence and client...

Email SupportTechnical SupportLive Chat SupportSocial Media SupportCanvaZendeskLiveChatTicket ManagementOrder ProcessingOrder Fulfillment

IT support

Evamor Africa

Jan 2020 - Feb 2024

Job Responsibilities:

• Provided day-to-day IT support for Evamor Africa, ensuring smooth operation of computers, internet connectivity, and basic software tools used by the team. • Assisted staff with troubleshooting hardware and software issues, reducing downtime and helping team members remain productive. • Supported website and digital platforms by handling basic updates, content changes, and system checks to ens...

GitHub CopilotEmail SupportTicket ManagementLiveChatZendeskTechnical SupportSocial Media SupportLive Chat SupportSEO Content WritingCanva

Quick Stats

Age28 years
GenderMale
English LevelFluent
ID VerificationVerified
Portfolio
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