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Virtual Assistant and business operations professional with experience supporting business owners, executives, and remote teams. Brings a background in customer service and team leadership dating back to [phone hidden], including telecommunications support, escalations, team coordination, administrative support, lead research, reporting, and operational follow-through. Known for organized execution, clear communication, and taking ownership of day-to-day responsibilities.

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Customer-focused professional with experience across e-commerce operations, technical support, account management, and lead generation. Currently supporting online store operations using Shopify, Lyra, and ChannelDock, with responsibilities that include customer email support, order monitoring, and returns. Brings hands-on BPO experience in troubleshooting fiber internet, ONT/router hardware, digital TV and voice services, driver account documentation, and outbound lead generation. Known for clear communication, careful follow-through, and practical problem-solving.

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I’m Jaybriett Pogoy, a dedicated and detail-oriented executive assistant with 5 years of experience supporting C-level executives. Adept at managing complex schedules, coordinating high-level meetings, and facilitating communication across departments. Known for my exceptional organizational skills and ability to anticipate the needs of senior leadership, I thrive in fast-paced environments and maintain a proactive approach to problem-solving. Passionate about fostering strong relationships and contributing to team success, I am committed to supporting strategic initiatives and enhancing operational efficiency. With my background in accounting administration, administrative support, project management, customer service and sales, Hubspot CRM, GoHighLevel funnel builder, I am confident that I can contribute effectively to your team. I have hands-on experience managing day-to-day tasks, coordinating schedules, handling customer inquiries, and providing efficient administrative support. My strong organizational skills and attention to detail make me well-suited to assist with you to make your workload easier. By taking care of these time-consuming tasks, I help CEOs stay organized, improve client communication, and maximize productivity. Whether you need help with transaction coordination, social media marketing, or responding to client inquiries, I’ve got you covered! If you’re looking for a reliable Virtual Assistant to support your business, let’s connect! I’d love to discuss how I can help you work smarter, not harder. Feel free to reach out—I look forward to working with you!

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Dedicated and results-driven professional with experience as a Virtual Assistant, Medical Biller, and Cold Caller. Skilled in administrative support, medical billing processes, outbound calling, customer service, appointment scheduling, and email management. Experienced in handling patient and customer inquiries, maintaining accurate records, processing billing information, and managing multiple tasks efficiently. Proficient in CRM systems and various administrative tools, with strong communication, organization, and problem-solving skills. Adaptable, detail-oriented, and committed to delivering quality service while supporting business operations and achieving organizational goals

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I wold like to find a job that is remote. I am reliable and can be given multiple tasks. I am able to do tasks on my own as long as there are guidelines to follow. I am able to use the tools available on apps. I also have background in video editing, graphic design and using canva, capcut for projects. I have experience in data encoding and chat moderator also.

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Customer Experience and Operations Leader with extensive experience in health technology, SaaS onboarding, customer success, technical support operations, and process improvement. Proven track record of building high-performing support teams, implementing scalable service delivery frameworks, and driving customer retention through data-driven decision-making. Experienced in managing cross-functional relationships between customers, technical teams, healthcare providers, and insurance organisations. Recognised for strong stakeholder management, operational excellence, customer-centric problem-solving, and the ability to translate complex technical concepts into exceptional customer experiences. Passionate about digital transformation, product adoption, customer success strategy, process optimisation, and leveraging technology to improve service delivery. Known for taking ownership, driving execution, and delivering measurable results in fast-paced environments.

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A Virtual Assistant and Digital Operations Specialist, I provide high-level strategic and operational support to coaches, entrepreneurs, and growing businesses. My expertise spans social media strategy, content development, website and funnel creation, CRM automation, and email marketing. I’ve partnered with both emerging brands and established companies to strengthen brand presence, manage e-commerce systems, and execute end-to-end marketing campaigns, including Facebook advertising. I also build comprehensive SOPs to standardize workflows, improve team efficiency, and maintain operational consistency. Through a balance of strategic thinking, creativity, and technical execution, I help businesses scale efficiently and achieve sustainable growth.

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Highly organised, detail-driven Project Manager, Producer, Customer, Sales and Administrative Support professional with over 15 years of experience coordinating operations, managing client communications, and keeping fast-moving teams on track. Produced content distributed on Amazon Prime, Apple TV, Showmax, and other global platforms including Podcast for B2B clients. Skilled at juggling multiple priorities, maintaining accurate records, and delivering seamless support to executives, founders, and cross-functional teams. A proactive problem-solver who thrives in remote environments, fluent in Google Workspace, Slack, CRMs, and async communication. Fully equipped home office with backup power and dual monitors for uninterrupted productivity during US hours.

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A dedicated and results-driven **Virtual Assistant, Customer Service Representative, Sales Representative, and Lead Generation Specialist** with over **7 years of experience** in the BPO and customer service industry. Skilled in handling inbound and outbound calls, managing customer inquiries, appointment setting, lead generation, sales, data entry, and administrative support. Experienced in building strong customer relationships, identifying client needs, generating qualified leads, and delivering excellent customer experiences. Possesses strong communication, multitasking, problem-solving, and organizational skills, with a proven ability to work independently, meet targets, and contribute to business growth.

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BPO customer support professional with 5+ years in client-facing roles, account management, customer success across client retention, travel accounts, administration, and Operations management, supporting U.S. based customers by phone, email, and chat. Consistently meets 95%+ QA targets with a 98% CSAT, a 23% customer save rate, and strong FCR and AHT results. Skilled at handling difficult calls, negotiating cancellation and refund requests, organizing itineraries, and troubleshooting online accounts, with accurate CRM documentation and full ownership of each case through resolution. Native fluency in English and comfortable working rotating shift rosters, including weekends.

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Results-driven Customer Service and Sales Professional with over five years of experience supporting U.S.-based clients in fast-paced, performance-driven environments. Proven expertise in customer engagement, outbound sales, lead qualification, and high-volume support across phone, email, and chat channels. Highly skilled in CRM systems, script-driven communication, objection handling, and maintaining accurate documentation. Known for strong communication skills, adaptability, and the ability to build rapport while consistently meeting or exceeding sales, conversion, and customer satisfaction targets. Committed to delivering exceptional customer experiences while contributing to business growth and long-term client retention.

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With 8+ years of experience across healthcare operations, scheduling, customer support, dispatch coordination, and administrative support, I bring the organization, communication, and follow-through needed to keep day-to-day operations running smoothly.

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I’m dependable, easy to work with, and quick to learn. I stay organized, communicate clearly, and take responsibility for getting my work done well.

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Experienced Virtual Assistant with a background in customer service, sales support, real estate administration, lead management, CRM management, data entry, and appointment setting. I am highly organized, detail-oriented, reliable, and comfortable working independently in a remote environment. I communicate professionally, learn new tools quickly, and am committed to providing excellent customer service and supporting business operations.

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Skilled in customer relationship management, cross-selling financial products, digital payment solutions, and sales strategy implementation, with a strong focus on customer retention.

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Customer Service and Virtual Support Specialist with over 5 years of experience across fintech, e-commerce, and collections. I handle customer inquiries by live chat, email, and phone with clear, professional communication, while meeting service level and quality targets. My background includes order management, billing support, refunds and returns, account verification, and accurate record-keeping in CRM systems such as Zendesk and Salesforce, plus hands-on Shopify experience with e-commerce stores. I`m detail-oriented, a strong problem-solver, and used to working independently in a remote setup with reliable internet and power backup.

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Results-driven professional with over 10 years of BPO experience and 5 years of remote healthcare experience. Skilled in patient coordination, appointment scheduling, customer service, recruitment, credentialing, insurance eligibility and benefits verification, and administrative support. Experienced in assisting US-based healthcare clients, patients, seniors, and caregivers while managing high-volume tasks in a remote work environment. Adaptable, detail-oriented, and committed to delivering excellent patient and customer experiences.

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Virtual Assistant and Executive Support Specialist with 4+ years of combined experience in administrative operations, executive assistance, sales, and client support. Skilled in managing schedules, coordinating tasks, handling confidential information, maintaining digital records, and streamlining workflows. Tech-savvy, detail-oriented, proactive, and quick to adapt to new tools and processes.

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Versatile customer service, technical support, and marketing professional with hands-on experience in e-commerce, telecommunications, healthcare operations, and B2B lead generation. Skilled in resolving complex customer escalations, troubleshooting connectivity issues, managing billing inquiries, and executing social media outreach. Combines strong communication skills with a background in Marketing Management to deliver exceptional client care, maintain brand presence, and support operational efficiency in fast-paced remote environments. Work Preferences Employment Type: Full-time or Part-time / Contract Work Location: 100% Remote / Virtual Assistant / Work from Home Shift Availability: Flexible across US (EST/PST), UK (GMT), and AU (AEST) time zones Target Roles: Customer Support Specialist, Escalation Lead, Technical Support Agent, Social Media Manager, B2B Lead Generation Specialist Setup & Readiness: Fully equipped home office with dual high-speed internet connections (Converge 100 Mbps primary + 30 Mbps backup), power backup (UPS), noise-cancelling Jabra headset, and high-performance PC setup.

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Versatile Customer Support, AI & Information Technology Specialist with experience supporting remote clients through customer service, technical assistance, AI evaluation, data annotation, digital operations, and administrative support projects. Skilled in resolving customer inquiries, managing digital workflows, analyzing information, improving data quality, and delivering accurate results in fast-paced environments. Experienced in customer experience management, AI model evaluation, data labeling, quality assurance, prompt testing, research, technical documentation, and e-commerce support**. Proficient in Python, SQL, Excel, web technologies, Microsoft 365, Google Workspace, and AI-powered productivity tools. Strong ability to quickly learn new platforms, follow complex guidelines, and work independently while maintaining high standards of accuracy and professionalism. Recognized for excellent communication, problem-solving ability, attention to detail, and adaptability across customer support, AI training, technical support, business operations, and technology-focused freelance projects. Adept at collaborating with global teams and delivering reliable solutions that improve customer satisfaction, operational efficiency, and project outcomes.

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