Customer Success ManagerCustomer Success Manager
Christine
ID Verified$1,300
per month
($7/hour)
Profile Description
Customer Experience and Operations Leader with extensive experience in health technology, SaaS onboarding, customer success, technical support operations, and process improvement. Proven track record of building high-performing support teams, implementing scalable service delivery frameworks, and driving customer retention through data-driven decision-making. Experienced in managing cross-functional relationships between customers, technical teams, healthcare providers, and insurance organisati...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Data & Analytics
Design & Creative
Finance & Accounting
Human Resources
Sales & Business Development
Virtual Assistance & Admin
Work Experience
Customer Success Manager
Transsion
Aug 2025 - Present
Job Responsibilities:
Led customer onboarding and product adoption initiatives for KiliStore merchants. Facilitated customer webinars, training sessions, and support programs to drive engagement and platform utilization. Built and managed customer support communities, improving customer experience and issue resolution. Developed onboarding guides, tutorials, and customer success processes to reduce friction and acceler...
Customer Experience Representative
Multichoice Kenya
Apr 2023 - Oct 2023
Job Responsibilities:
Assisted in onboarding new clients, guiding them through the set up process and product upsell • Responded to client inquiries, provided technical troubleshooting support, and resolved issues in a timely and efficient manner. • Conducted client satisfaction surveys and gathered feedback to identify areas for improvement. • I worked closely with the customer success manager to implement client succ...
Customer Experience Lead
Savannah Informatics LTD
Dec 2023 - Jul 2015
Job Responsibilities:
• Effectively manage 5 high-value medical insurance accounts and over 7,500 medical provider Slade360 accounts by developing and executing tailored strategies that drive long-term client success, satisfaction, and retention. • Developing and tracking KPIs like NPS , CSAT and Quality Assurance on calls and emails from scratch, and using data to drive continuous improvement; surveys, client outreach...
Quick Stats
Education
Bachelor's Degree
Kenyatta University
2016 - 2021
Certificate
KCA University
2015 - 2016