Customer service representative and Sales Executive

Duke

1,000/mo
Nairobi, Kenya
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Results-driven Customer Service and Sales Professional with over five years of experience supporting U.S.-based clients in fast-paced, performance-driven environments. Proven expertise in customer engagement, outbound sales, lead qualification, and high-volume support across phone, email, and chat channels. Highly skilled in CRM systems, script-driven communication, objection handling, and maintaining accurate documentation. Known for strong communication skills, adaptability, and the ability to...

Skills & Expertise

Customer Success

ZendeskAdvanced
LiveChatAdvanced
FreshdeskAdvanced
IntercomAdvanced
CrispAdvanced
Help ScoutAdvanced
Customer.ioAdvanced

E-commerce & Marketplace

Sales & Business Development

Work Experience

Outbound Sales representative

Talent pop

Dec 2020 - Dec 2021

Job Responsibilities:

Consistently met and exceeded daily, weekly, and monthly sales targets through effective lead qualification, follow-ups, and persuasive communication. Ranked among top-performing sales representatives by maintaining high conversion and close rates across multiple campaigns. Increased repeat purchases and customer retention by building strong client relationships and delivering tailored product r...

Live Chat SupportPhone SupportSocial Media SupportTicket ManagementEmail SupportTechnical SupportZendeskShopifyAmazon FBACold Calling

Quick Stats

Age27 years
GenderMale
English LevelFluent
ID VerificationNot verified