Business Development | Sales Operations | Lead Generation Business Development | Sales Operations | Lead Generation

Key Achievements:

Manage and handle standard business operations like cold calling, lead generation, finance tracking, website development, marketing, and database management. Look for possible sellers and buyers and work with a Title Company to arrange the contract between the buyer and the seller. Conduct organic postings in Facebook Marketplace and Facebook groups for available contracts for sale. Perform cold calling using Mojo and gather resources mainly from Popstream and Podio. Organize CEO’s calendar and deliverables on a daily basis, ensuring smooth operations. Prospect possible leads for clients using different applications like Google search, YellowPages, and Popstream. Conduct cold calling once leads are generated and book them on an appointment.

Key Achievements:

I handle seller inquiries, resolves issues, and ensures a smooth selling experience on the Amazon and Shopify platform. Provide guidance and assistance to Amazon sellers via chat, email, and phone regarding account issues, policy compliance, and best practices. Investigate and resolve seller complaints, order discrepancies, listing problems, and account suspensions. Handle escalations related to product returns, refunds, and negative feedback, ensuring a fair resolution for both sellers and buyers. Ensure sellers adhere to Amazon’s policies and guidelines, educating them on best practices and risk mitigation. Track and analyze seller performance metrics, offering recommendations for improvement. Support sellers in optimizing their product listings, improving search rankings, and enhancing customer satisfaction. Work with internal Amazon teams to escalate and resolve complex issues. Documentation: Maintain accurate records of seller interaction

Key Achievements:

Oversee all incoming leads from phone calls, website inquiries, social media, third-party automotive platforms, and walk-in follow-ups. Ensure timely and professional responses to all sales and service leads. Set appointments for test drives, service visits, and sales consultations. Track appointment show rates and conversion rates to improve dealership performance. Support marketing campaigns by managing follow-up sequences for promotions, new inventory arrivals, and special events. Work closely with Sales Managers to match prospects with the right sales consultants. Manage, train, and motivate BDC representatives in both Sales and Service departments. Conduct daily coaching sessions, call listening, script refinement, and performance monitoring. Ensure the team meets dealership KPIs such as appointments set, appointments shown, and closed deals. Handle customer escalations and resolve concerns before they impact KPI scores.