E-COMMERCE SPECIALIST VA | CUSTOMER SUPPORT | TECHNICALE-COMMERCE SPECIALIST VA | CUSTOMER SUPPORT | TECHNICAL
Levi
ID Verified$1,000
per month
($6/hour)
Profile Description
Customer-focused professional with experience across e-commerce operations, technical support, account management, and lead generation. Currently supporting online store operations using Shopify, Lyra, and ChannelDock, with responsibilities that include customer email support, order monitoring, and returns. Brings hands-on BPO experience in troubleshooting fiber internet, ONT/router hardware, digital TV and voice services, driver account documentation, and outbound lead generation. Known for cle...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
E-commerce & Marketplace
Human Resources
Sales & Business Development
Specialized Skills
Virtual Assistance & Admin
Marketing & Growth
Customer Success
AI & Automation
Data & Analytics
Work Experience
E-Commerce Specialist
Prostrive
Oct 2026 - Present
Job Responsibilities:
• Manage day-to-day e-commerce activities using Shopify, Lyra, and ChannelDock. • Respond to customer emails and assist with order-related questions and concerns. • Monitor orders, review order details, and follow up on fulfillment and delivery status. • Handle customer returns and support post-purchase requests. • Coordinate with relevant teams to help resolve order, shipping, and return issues.
Technical Support Representative
Full Potential Solutions
Sep 2024 - Sep 2026
Job Responsibilities:
• Assist customers with fiber internet and Wi-Fi issues, including slow speeds, disconnections, and password updates. • Troubleshoot hardware by guiding customers through Optical Network Terminal (ONT) and router resets. • Resolve TV and voice service concerns, including TV box signal errors and phone-line static. • Guide customers through self-installation and setup of service kits.
Accounts Associate
Full Potential Solutions
Sep 2022 - Aug 2024
Job Responsibilities:
• Verify and update driver documents, including driver's licenses, vehicle registration, and insurance. • Assist with trip and fare adjustments by guiding drivers through available self-service options. • Handle lost-and-found reports and coordinate the return of items left behind by riders. September 2022 – August 2024 • Support account access by resetting passwords, unlocking accounts, and assis...
Cold Calling & Lead Generation
Saratel Solutions Inc
Oct 2019 - May 2022
Job Responsibilities:
• Review prospects' LinkedIn profiles and company information before making outbound calls. • Use relevant, respectful opening lines to introduce services and engage prospects. • Support lead qualification, objection handling, and appointment-setting activities.