Operations and Admin Support VAOperations and Admin Support VA
Kimberly
ID Verified$2,000
per month
($11/hour)
Profile Description
With 8+ years of experience across healthcare operations, scheduling, customer support, dispatch coordination, and administrative support, I bring the organization, communication, and follow-through needed to keep day-to-day operations running smoothly.
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Data & Analytics
E-commerce & Marketplace
Real Estate Operations
Virtual Assistance & Admin
Work Experience
Dispatcher and Admin Support VA
Solaris Diagnostics
Jun 2024 - Apr 2026
Job Responsibilities:
Supported day-to-day healthcare operations by coordinating mobile service appointments, dispatch activities, administrative workflows, and communication between field staff and internal teams. Managed daily scheduling and dispatch for 20–50+ mobile phlebotomy appointments, helping ensure timely service delivery and efficient routing. Owned appointment changes, cancellations, and service updates, c...
Property Consultant
Logix BPO
Feb 2024 - Jun 2024
Job Responsibilities:
Handled 50+ inbound inquiries daily regarding leasing, pricing, and property availability. Scheduled property tours and appointments, increasing client conversion opportunities. Maintained CRM records with 100% accuracy for client interactions and follow-ups. Distributed guest cards and coordinated with partner agents to streamline client referrals. Delivered high-quality customer service, contrib...
Professional Quality Analyst
IntelyCare
May 2022 - Feb 2024
Job Responsibilities:
Supported healthcare staffing and operational performance by combining workforce coordination, quality analysis, compliance monitoring, and cross-functional communication. Coordinated schedules for 100+ nurses and healthcare aides across multiple facilities, helping maintain appropriate staffing coverage. Reviewed operational incidents and compliance concerns to identify issues, document findings,...
Technical Support
TasksEveryday
Feb 2020 - Jan 2022
Job Responsibilities:
Provided technical and customer support through remote troubleshooting, case management, documentation, and retail support operations. Resolved approximately 30–60 technical cases daily, guiding customers through troubleshooting and issue resolution. Used structured, easy-to-follow troubleshooting to improve the likelihood of resolving issues during the initial interaction. Documented customer cas...
Customer Care
Tech Mahindra
Aug 2018 - Feb 2020
Job Responsibilities:
Provided high-volume customer support while managing product, billing, and order-related concerns in a KPI-driven environment. Managed 60+ inbound customer interactions per day, addressing product, billing, and order inquiries. Resolved customer concerns while consistently meeting performance expectations for satisfaction, handling time, and resolution. Maintained accurate customer records and int...