Customer support | Virtual AssistantCustomer support | Virtual Assistant
Vanessa
ID Verified$800
per month
($5/hour)
Profile Description
Virtual assistant specialising in lead generation, customer support, and appointment setting. I help businesses stay organised, respond to clients efficiently, and turn leads into booked calls. I have experience with: Lead generation and prospect research Outreach and follow-ups Appointment setting and calendar management Email and inbox management Customer support (chat and email) I focus on clear communication, consistency, and attention to detail. Whether it’s managing your inbox, handling ...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
E-commerce & Marketplace
Real Estate Operations
Sales & Business Development
Specialized Skills
Virtual Assistance & Admin
Work Experience
Virtual Assistant
Freelance Virtual Assistant
Jan 2024 - Present
Job Responsibilities:
Improved response time and follow-up consistency across client tasks Helped maintain organized lead pipelines, reducing missed opportunities Supported smooth day-to-day operations through reliable task management Built strong client trust through clear communication and consistency Conduct lead generation and prospect research Perform outreach and follow-ups to maintain active pipelines Schedule...
Remote Client Support Specialist
Support Ninja
Jan 2024 - Aug 2025
Job Responsibilities:
Achieved and maintained a 95% customer satisfaction score Improved resolution time by handling inquiries promptly and accurately Ensured high-quality support through detailed and consistent documentation Managed customer inquiries via chat and email Maintained CRM records and handled follow-ups Escalated complex issues with clear documentation
Customer Support Representative
Carrefour
Aug 2021 - Oct 2023
Job Responsibilities:
Handled high volumes of customer interactions while maintaining service quality Contributed to improved customer experience through clear communication Supported team efficiency by maintaining accurate and organized records Assisted customers and resolved inquiries in a fast-paced environment Maintained accurate records and supported daily operations Delivered professional and consistent customer...
Call Center Representative
ADT Security Services
Dec 2019 - Jun 2021
Job Responsibilities:
Managed high-pressure calls while maintaining a calm and professional tone Improved issue resolution through accurate documentation and follow-ups Maintained consistency in service delivery under strict protocols Handled inbound calls and customer support requests Provided troubleshooting and issue resolution Documented interactions and followed service procedures