Paul

Operations & Administrative Specialist & Executive Assistant

Paul

ID Verified
1,200/mo
Dumaguete City, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Results-driven Operations and Administrative professional with experience in operations management, process improvement, customer service, lead generation, and team coordination. Skilled in streamlining workflows, managing day-to-day operations, maintaining CRM systems, and supporting cross-functional teams in fast-paced remote environments. Proficient in Microsoft Office, Google Workspace, HubSpot, Salesforce, Asana, and Xero. Recognized for strong organizational skills, attention to detail, pr...

Top Skills

Email Support · 4 yearsLive Chat Support · 4 yearsPhone Support · 4 yearsAsana · 3 yearsB2B Sales · 3 years

Skills & Expertise

AI & Automation

Claude/Anthropic APIIntermediate

Customer Success

Live Chat SupportAdvanced
Phone SupportAdvanced
Email SupportAdvanced
Lead ManagementAdvanced

Data & Analytics

Data MiningIntermediate
MetabaseIntermediate

E-commerce & Marketplace

Inventory ManagementAdvanced
Facebook MarketplaceIntermediate
TikTok ShopIntermediate
Order ProcessingBeginner

Finance & Accounting

XeroAdvanced
Accounts Payable/ReceivableIntermediate
Payroll ProcessingIntermediate
Budget ManagementIntermediate
QuickBooksBeginner
Risk ManagementBeginner

Human Resources

Candidate SourcingIntermediate
RecruitmentIntermediate
PayrollIntermediate
TimekeepingIntermediate
HR ManagementIntermediate

Marketing & Growth

GoHighLevelIntermediate
Email MarketingIntermediate
ChatGPT for MarketingIntermediate
HubSpotIntermediate
Content StrategyBeginner
Instagram GrowthBeginner
LinkedIn OptimizationBeginner
MailchimpBeginner
ActiveCampaignBeginner

Sales & Business Development

B2B SalesAdvanced
Lead GenerationAdvanced
Cold CallingAdvanced
Cold Email OutreachAdvanced
Sales Funnel ManagementIntermediate
NegotiationBeginner
Account ManagementBeginner
Sales PresentationsBeginner
Linkedin OutreachBeginner
SalesforceBeginner
Zoho CRMBeginner
Apollo.ioBeginner

Specialized Skills

OnboardingAdvanced
Employee RelationsAdvanced

Virtual Assistance & Admin

Calendar ManagementAdvanced
Data EntryAdvanced
Executive Assistant ServicesAdvanced
Research & Information GatheringAdvanced
Email ManagementAdvanced
Document ManagementAdvanced
Personal Assistant ServicesAdvanced
CalendlyAdvanced
AsanaAdvanced
Travel PlanningIntermediate
Meeting CoordinationIntermediate
NotionIntermediate
Monday.comIntermediate
ClickUpBeginner
TrelloBeginner

Work Experience

Site Director

Prime Remote Group

May 2025 - Apr 2026

Key Achievements:

Directed operations across 2–4 Australian businesses, overseeing logistics, workforce scheduling, administration, executive support, and financial operations. Managed relationships with 15–30 active business clients, consistently maintaining high service standards and long-term client partnerships. Processed 200–300 invoices monthly through Xero while ensuring accurate billing, payment tracking, and supplier reconciliation. Coordinated weekly payroll for 30–80 employees, including timesheet validation, payroll preparation, and compliance with company procedures. Supervised 20–80 warehouse staff and contractors, improving productivity, communication, and operational performance. Reduced administrative workload by 30–40% by implementing standardised workflows, documentation, and reporting processes. Supported executive leadership through calendar management, KPI reporting, CRM administration, and operational planning.

Claude/Anthropic APIEmail SupportMetabaseInventory ManagementLive Chat SupportLead ManagementPhone SupportData MiningQuickBooksXeroBudget ManagementRecruitmentHR ManagementAccounts Payable/ReceivableRisk ManagementPayrollGoHighLevelCandidate SourcingPayroll ProcessingTimekeepingEmail MarketingChatGPT for MarketingLinkedIn OptimizationActiveCampaignHubSpotB2B SalesInstagram GrowthLead GenerationMailchimpCold CallingNegotiationLinkedin OutreachApollo.ioCold Email OutreachAccount ManagementSalesforceOnboardingSales Funnel ManagementSales PresentationsZoho CRMEmployee RelationsTravel PlanningData EntryCalendar ManagementExecutive Assistant ServicesDocument ManagementCalendlyResearch & Information GatheringAsanaMeeting CoordinationEmail ManagementPersonal Assistant ServicesTrelloNotionClickUpMonday.com

Operations Manager

Sipena Cleaning

Mar 2025 - Apr 2026

Key Achievements:

Directed operations across 2–4 Australian businesses, overseeing logistics, workforce scheduling, administration, executive support, and financial operations. Managed relationships with 15–30 active business clients, consistently maintaining high service standards and long-term client partnerships. Processed 200–300 invoices monthly through Xero while ensuring accurate billing, payment tracking, and supplier reconciliation. Coordinated weekly payroll for 30–80 employees, including timesheet validation, payroll preparation, and compliance with company procedures. Supervised 20–80 warehouse staff and contractors, improving productivity, communication, and operational performance. Reduced administrative workload by 30–40% by implementing standardised workflows, documentation, and reporting processes. Supported executive leadership through calendar management, KPI reporting, CRM administration, and operational planning.

Claude/Anthropic APIEmail SupportMetabaseInventory ManagementLead ManagementLive Chat SupportData MiningPhone SupportQuickBooksXeroAccounts Payable/ReceivablePayroll ProcessingCandidate SourcingRisk ManagementBudget ManagementRecruitmentHR ManagementPayrollGoHighLevelTimekeepingEmail MarketingLinkedIn OptimizationHubSpotContent StrategyMailchimpLead GenerationActiveCampaignB2B SalesCold CallingCold Email OutreachSales Funnel ManagementNegotiationAccount ManagementSales PresentationsZoho CRMSalesforceLinkedin OutreachApollo.ioOnboardingEmployee RelationsCalendar ManagementExecutive Assistant ServicesDocument ManagementTravel PlanningResearch & Information GatheringMeeting CoordinationEmail ManagementPersonal Assistant ServicesData EntryCalendlyMonday.comAsanaClickUpNotionTrello

Operations Manager

Sipena Logistics

May 2024 - Apr 2026

Key Achievements:

Directed operations across 2–4 Australian businesses, overseeing logistics, workforce scheduling, administration, executive support, and financial operations. Managed relationships with 15–30 active business clients, consistently maintaining high service standards and long-term client partnerships. Processed 200–300 invoices monthly through Xero while ensuring accurate billing, payment tracking, and supplier reconciliation. Coordinated weekly payroll for 30–80 employees, including timesheet validation, payroll preparation, and compliance with company procedures. Supervised 20–80 warehouse staff and contractors, improving productivity, communication, and operational performance. Reduced administrative workload by 30–40% by implementing standardised workflows, documentation, and reporting processes. Supported executive leadership through calendar management, KPI reporting, CRM administration, and operational planning.

Claude/Anthropic APIEmail SupportMetabaseInventory ManagementLive Chat SupportLead ManagementPhone SupportData MiningQuickBooksXeroAccounts Payable/ReceivablePayroll ProcessingRisk ManagementCandidate SourcingRecruitmentPayrollTimekeepingEmail MarketingGoHighLevelHR ManagementChatGPT for MarketingLinkedIn OptimizationHubSpotB2B SalesActiveCampaignMailchimpLead GenerationCold CallingSales Funnel ManagementSales PresentationsCold Email OutreachNegotiationLinkedin OutreachApollo.ioSalesforceOnboardingEmployee RelationsZoho CRMCalendar ManagementExecutive Assistant ServicesDocument ManagementTravel PlanningMeeting CoordinationResearch & Information GatheringData EntryEmail ManagementPersonal Assistant ServicesCalendlyMonday.comAsanaClickUpNotionTrello

Quick Stats

Age29 years
English LevelConversational
Other Languages
Tagalog/FilipinoConversational
EnglishConversational
ID VerificationVerified

Certifications

Certified Financial Marketing Professional
Certified Xero Advisor
Certified Xero Payroll Specialist

Education

Bachelor's Degree

Silliman University

2014 - 2018